Really cannot fault the customer service from these guys!! They Took the time to make sure we ordered the correct part, and also took time to troubleshoot the issue we were having over whatsapp, to en... See more
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I purchased a bonnet. I had no clue which one I needed but this company helped me through to end up with the correct one for my vehicle along with technology assistance. It arrived the next day pack... See more
Out standing what can I say they sent me a bumper for my van it got damaged in transit they sent me a new one it came next day outstanding if you need any thing they are the people to go too
Unfortanately i dont like leaving bad reviews but my experience here wasnt good. Initially great response to my queries and ordered a taillight which wasnt cheap but i thought would be better quality.... See more
Company replied
Company details
Written by the company
Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.
Contact info
8 Castlegate, DN11 9QU, Doncaster, United Kingdom
- 03332244847
- hello@vehicle-spares.com
- vehicle-spares.com
4.3
Excellent
170 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The headlights was in good condition…
The headlights was in good condition and the delivery we really quick
August 2, 2024
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Next day delivery which is great and no…
Next day delivery which is great as dacia seems to be out of stock with head lamps. No problem at all when fitted with garage going good so far
July 25, 2024
Fantastic service start to finish…
Fantastic service start to finish needed a price and availability quickly phone was answered within minutes.
goods arrived in perfect condition within timescale needed.
very happy would highly recommend
August 1, 2024
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Scum
Scum. Don't believe the fake paid reviews they're clearly disingenuous. DO NOT BUY FROM THESE PEOPLE. Scammers. NO contact, I've returned my item as they sent me the wrong one and they refuse to acknowledge despite it being recorded delivery. Give me my refund. I'll be going to the relevant authorities to get this sorted as you disgust me.
July 31, 2024
Unprompted review
Wow 🙌 a company that actually makes a…
Wow 🙌 a company that actually makes a purchase online feel like you literally are there in a shop buying it, communication by WhatsApp for any queries you have. In a modern digital world were companies just don’t do the ground work to give the customer a good experience 9 times out of 10 anymore, I have to say I was so impressed by this honestly from purchasing to delivery they have been there updating and putting me at ease regarding ordering the right size item to updates on delivery. I will know where to go in the future now for any parts I need, don’t hesitate to youse this company everyone if you want to feel like a valued customer and get quality items I can say this is the company for me 😁 thanks 🙏🏼
July 24, 2024
Unprompted review
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AVOID I suggest to contact ombudsman…
AVOID I suggest to contact ombudsman about this company.
Pick up the phone. You've sent me the wrong mirror. NO RESPONSE ANYWHERE. I think this lot are related to WINGMIRRORMAN. Check out their reviews too! OH DEAR
In reply to your lovely caring innocent professional response below. You horrible cowards I HAVE CONTACTED YOU VIA EMAIL AND YOU DO NOT RESPOND SO DON'T PLAY THAT GAME. GIVE ME MY MONEY BACK. MY ITEM WAS TRACKED AND RECORDED PAID FOR MY BE. You are thieving low lives.
July 24, 2024
Unprompted review
Reply from Vehicle-Spares.com
Mr Boardwalk, I am sorry to hear that you have had a bad experience. This is not what we are about and we go over and above to ensure customer issues are resolved. We requested more information from you on 24th July so that we can look further into this. Unfortunately you have failed to respond with further details.
Should you wish for us to resolve this issue, please contact us. We are not associated with the company you mentioned.
All the best,
Vehicle-Spares.com Team
Great service
Ordered the bonnet and recieved a call checking to make sure it was correct to vehicle
Dispached straight away and recieved within a few days couldnt fault at all
June 30, 2024
Reply from Vehicle-Spares.com
Thank you for your genuine feedback Patrick 👍
Great service
Great service .
My delivery was late , so I've contacted them by WhatsApp, and they responded immediately providing Tracking number and just got my part delivered safe and sound.
Thank you very much Vehicle-Spares .
Keep it up.
July 11, 2024
Unprompted review
Quick service !
June 30, 2024
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Never received anything
Never received anything, no one answering phone and no one replying to email as well. I do not recommend tvis rubbish seller to anyone
June 25, 2024
Reply from Vehicle-Spares.com
Hello M Z Khalid,
Thank you for your feedback. We responded to your email on Thursday 27th June at 22:16 chasing the delivery. Your order was placed after our 4pm cut off on the 25th June so was therefore due for delivery on Thursday 27th June.
FedEx attempted to deliver your order on Thursday 27th June but no one was home and no safe place to leave it. The item has now been returned to us and a refund issued as the courier was unable to reach you by phone.
I can see you also purchased the same item back in January 2024 with no issues.
If you still require the part, please get in touch and we would be happy to send the part out again. You can reach us by phone or whatsapp on 03332244847 or email sales@vehicle-spares.com.
We look forward to hearing from you.
Vehicle-Spares.com Team :)
Broken and bad quality bad customer service
Part was delivered swiftly 👍🏻. But that’s it , after that it was all bad . So I work abroad and was not back in the uk till end of the weeek, slapped on the packaging ( Check within one 1 of delivery ) that wasn’t going to happen. Needless to say when I got back and opened up the part. There was parts broken off completely. Part snapped. Where holes should be there was none . Cheap pattern part at premium price .
So! Reached out sent details, photos, and no reply….. make of this what you will ! Customer service second to none 🤔😂
June 24, 2024
Reply from Vehicle-Spares.com
Hello S Ward,
I am sorry to hear that you have had an issue with a part we have supplied. When customers order large items we do expect the customer to be in to receive the item. We ask that the item is checked on delivery so that if there are any issues we can rectify it immediately. If its damaged in transit, we can also open a claim with the courier. Your order confirmation email at the point of ordering also stated that you would need to check the item on delivery.
Regarding the product itself, we have sold a significant amount of these Front Panels since 2018 with no reported issues. If you would like to get in touch and provide photos of the issue we would be more than happy to look at this from a fitment point of view - assuming you have ordered the correct part for your van.
Kind regards
Vehicle-Spares.com Team :)
excellent service and delivery
May 28, 2024
Reply from Vehicle-Spares.com
Cheers Steve :) We hope to do business again.
Vehicle-Spares.com Team :)
Excellent
Really helpful and friendly. Offered lots of advice to ensure I was ordering the correct part and provided next day delivery. Excellent service. Thanks!!
June 4, 2024
Reply from Vehicle-Spares.com
Thank you for your feedback Mike!
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The package was damaged
The package was damaged, the new bolts didn’t fit and we have tried to get hold of the company for a number of days to explain but no response.
June 2, 2024
Reply from Vehicle-Spares.com
Hi Kieran,
Thank you for your feedback. When you say the package was damaged, was the product damaged too? I've had a look back through call records, emails and Whatsapps and I cant see that we have had any communications from you. So I am sorry about that.
I have checked your order and can see that a registration number was not provided at the point of order so we wont have checked the fitment against your vehicle before dispatching it. We also dont have any other reported issues with this part. With that said, please do get in touch to let us know what issues you had so that we can try to resolve it.
Kind regards
Vehicle-Spares.com Team :)
Great quality item and service
Ordered the part I needed on Sunday and it arrived on Monday. Absolutely amazing service and communication. Thank you
May 30, 2024
Would have liked to be able to track…
Would have liked to be able to track parcel but it did arrive next day on time
May 30, 2024
Reply from Vehicle-Spares.com
Hi Joan,
Thank you for your feedback! This is something we are working on and hope to have available in the very near future.
Kind regards
Vehicle-Spares.com Team :)
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