VehicleScore Reviews 

176
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were somewhat happy with their experience overall. Many customers express significant dissatisfaction with the pricing structure, often finding the service expensive for the information received. Consumers frequently report that "full" reports are misleading, as essential details like service history require additional payment. Some people also found the provided reports unhelpful or lacking new insights. Conversely, some people found the service immensely valuable, helping them make informed purchasing decisions by revealing crucial vehicle history and potential issues. These users appreciated its ability to uncover hidden problems and considered the pricing reasonable or a good value compared to other options. Reviewers also highlighted the ease of use and the benefit of the free initial check.

What people talk about most

Product

Clients share ambiguous opinions on product accuracy and detail, with some reviewers finding it not as... See more

Service

Users describe ambiguous interactions with service, with many expressing disappointment that service history... See more

Price

Consumers find price to be a significant point of dissatisfaction, often reporting that the cost is too high... See more

Payment

People report negative experiences with payment, often feeling that they paid for reports that either don't... See more

Value for money

Customers had ambiguous experiences with value for money, with many reviewers expressing dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more


Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!


Contact info

2.9

Average

TrustScore 3 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(176)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

A great service

A great service, on par with Car Vertical but a fraction of the price.

July 22, 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thanks Surrey for the review. Our checks are definitely more cost effective!

Rated 1 out of 5 stars

Misleading refund promise, avoid Vehicle Score

Paid for a report from Vehicle Score, which claims you get a full refund if it’s clear. My car only had brand new finance I’d just taken out (fully known to me) , but they still refused the refund.

Customer service was dismissive and unhelpful. Total waste of money and a misleading guarantee. Avoid!

July 10, 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hi,

Our product states you are refunded if your report is clear and it outlines, write-off, finance, salvage, stolen, import, export or plate changes found means the report was NOT clear. This is stated on the product card.

This product would not be viable if we issued everyone a refund regardless of if the report was clear or not.

Regards,
Emma

Rated 1 out of 5 stars

Failure to respond or provide the claimed refund

Paid for the product in full which claims to refund you if zero results are found - sure, zero results were shown on the report. However, despite contacting then 3 or 4 times, they have not refunded the transaction.

Contacted them again as suggested - still no response or refund.

On 30 June @ 11:10am, I emailed both addresses.

They have now refunded - thank you - but it really should not take this long in my view.

May 19, 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hi Robert,

Our mailbox is automated and will have triggered the refund which can take up to 5 working days. We will follow up too after a few days to make sure you was happy with the service. I've had a search for your name and can not see an email with your name associated. If you can email us again I can confirm everything has been processed as normal.

EDIT: Still no email showing Robert, but we can see emails from other customers. Please make sure you are contacting us through info@vehiclescore.co.uk OR accounts@vehiclescore.co.uk

Emma

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Rated 4 out of 5 stars

Detailed report but no images

Really good detailed report but no images supplied when a vehicle is declared as an insurance write-off. Also I ran a report on two Fiestas and each report flagged up as an 'ex-taxi'. That's certainly not correct.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Unable to find vehicle

Tried to find a vehicle I was interested in but it could not find the registration. Found it on an alternative website.
It wasn't an import, new car or anything strange. I double checked the reg I had input but still no joy.

April 5, 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Sorry about that Joe. Would be great if you could let us know the reg so we could investigate this.

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Rated 1 out of 5 stars

Rip off refund policy

I used the ultimate refund option on a car from a dealer and it came back with outstanding finance so I could not get the refund. The finance was just a floorplan that most dealers take out and is NOT outstanding finance as it is paid off by the dealer as soon as the car is sold. Absolute rip off.

February 5, 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hi,

As mentioned, the vehicle shown it was in finance. The cause of the finance was that the car dealer had bought their stock on finance. We can only refund if you have a clear report. Ad your car shown it had finance against it, it does not qualify for a refund.

Emma

Rated 1 out of 5 stars

Vehiclescore claims that my car has a…

Vehiclescore claims that my car has a mileage discrepancy when in fact there isn't one. Damaging and likely to impact the resale value

January 13, 2025
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hi,

Our mileage discrepancy comes directly from the DVLA MOT data. Can you please send your reg for us to check. Our detector will always go off if you have a MOT which shows the mileage has decreased since it’s last MOT. You can speak to the DVLA if their data is incorrect which will update our site.

Nathan

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Rated 3 out of 5 stars

Didn't work, promotional email and no unsubscribe option.

Tried VehicleScore for the first time today. Checked multiple vehicle registrations, older and newer vehicles, and just a blank white screen appears after pressing enter/return. Also I received a promotional email within the first few minutes of trying this website yet I had not created an account or subscribed to anything. There is no option on the email to unsubscribe either. A website heavily promoted by YouTubers but perhaps their reality is different from mine!

Updated: Thanks for your reply, the website now works. It would seem that I did create an account so my apologies. However, I have now deleted it as I did not sign up to receive marketing/promotional material and nor do I want it.

December 17, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey,

Sorry to hear you experienced the blip in our service tonight. The DVLA data point was down for 30 minutes.

As for email data, we only will send you a email if you sign up. It is impossible for us to get it any other way.


Sorry to here you had a bad experience with our free website!


Edit:
At the bottom of our emails, you can select ‘unsubscribe’ for all your data to be deleted.

Also, if you decide to sign up again, simply do not tick the box on sign up for opt in for marketing.

We hope to see you back soon!

Sorry again for the outage!:(

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Rated 1 out of 5 stars

All cars i checked had 999 score

All cars i checked had 999 score. thought maybe i will get more accurate number with report, bought it. Nothing. Stop misleading people. Total disappointment.

Update.
Tath's the problem, all cars are used and old (10-15 year old) and have from 50k to 100k+ miles. but your system don't bother to show all that. what else it doesn't show?

Sorry guys i'm not going to bother myself with you. Your system is broken. Your IT department, or who ever is responsible for your website, needs to do better. Have a good day.

November 28, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hi,

I’m quite shocked to see a negative reply for a 999/999 car. If you’re car is scoring maximum, it is likely because the vehicle is almost brand new/under a few years old. Feel free to send us the registration so we can take a look regardless.

Got a reg for us? 999 on a 15 year old car is impossible, unless it is a import and we have a large gap in DVLA data.

I look forward to your response Jessica.

(EDIT)
If you’re not willing to let us know the reg to check it out, I’m guessing this is a false review seeing as you don’t wish for us to help you, and from looking at your other reviews.

If you want us to be better/answer your questions, please send a reg. Otherwise, we will assume a fake review as 999 on a 15 year old car is literally impossible with our algorithm.

Hope you have a good day regardless and your score/report hasn’t ruined your day.

Emma

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