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VehicleScore Reviews 

176
•
TrustScore 3 out of 5

2.9

Department of Motor Vehicles
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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the service valuable for making informed car purchase decisions, appreciating the detailed insights and ease of use it provides. The pricing is often seen as reasonable, offering good value compared to competitors for the information received. However, some people were dissatisfied with the pricing structure and the accuracy of the reports, often encountering unexpected additional costs for information they believed was included, and citing incorrect data or misleading flags. A few customers also reported problems with customer support responsiveness or not receiving their purchased reports.

What people talk about most

Product

Clients share ambiguous opinions on product accuracy and detail, with some reviewers finding it not as... See more

Service

Users describe ambiguous interactions with service, with many expressing disappointment that service history... See more

Price

Consumers find price to be a significant point of dissatisfaction, often reporting that the cost is too high... See more

Payment

People report negative experiences with payment, often feeling that they paid for reports that either don't... See more

Value for money

Customers had ambiguous experiences with value for money, with many reviewers expressing dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more

Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!

Contact info

2.9

Average

TrustScore 3 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(176)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 1 out of 5 stars

Just paid £11.97 to see what…

Just paid £11.97 to see what information I was missing ie any damage or photos or anything repairs , services etc …..

What did I get ….. absolute rubbish, nothing I didn’t know before .
I emailed them and got a reply within minutes… looks like some guy/girl are just waiting for another sucker to press buy .

I was told I couldn’t get the information anywhere else for free …

So if you want to pay £11.97 to see how many owners it has because you can’t get that for free lol or how many times the reg has been changed pay your hard earned money away to them ….

July 6, 2024
Unprompted review
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Reply from VehicleScore

Hey,

Sorry to hear you were dissatisfied with your report. Usually, people are happy with a clean report, as it means their vehicle is not on finance, written-off etc. The data we provide in this report can not be found else where for free, hence why this is a paid service, as we have to pay for the data ourselves.

Happy to refund you if you can get in touch. Like you mentioned, we reply within minutes because we care about our customers. We're sorry that the car you searched did not happen to have any damage. Is this something you was hoping to see? If so get in touch and we can figure out what your expectations were, and why they may be different to what you was expecting.

Thanks for using VehicleScore

Rated 5 out of 5 stars

Nice easy and quick and not too costly…

Nice easy and quick and not too costly to check before buying really. The car I’m looking at did have a previous mot comment which I’ll check out before going ahead other than that a pretty good comprehensive check before sale - reassuring thank you.

July 3, 2024
Unprompted review
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Rated 1 out of 5 stars

Do not use this company is a fraud I…

Do not use this company is a fraud I bought a car which vehicle score said was free from accidents turned out car I bought is a write off. They claim they have a 10k guarantee supplied by Experian this also is false with confirmation from a Experian member of staff I’ve lost thousands emailed this comp of course they didn’t reply you have been warned do not use update I don’t know how to reply directly to you I have emails from your company with that reg so why would I lie?? I’ve checked my spam / junk no emails why is Experian saying they don’t deal with you? Who’s lying

April 4, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey Daniel.

We have replied. Please be sure to check your junk/spam.

As for your enquiry you made, you purchased the report for CE06 HUG. There is no such report under that registration. We do offer a data guarantee through experian. However, as mentioned, for the reg above, now report has been purchased.

Nathan

Rated 5 out of 5 stars

Brilliant.. Best £10 ever soent

Brilliant. For £10 with discount fur full report it great value especially when putting out a fair amount of your own hard earned money. I used the code from SHIFTINGMETAL20 on YouTube. Thx Joe

April 22, 2024
Unprompted review

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