Vehicles For Veterans Reviews 

5,278
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless and easy vehicle donation process, highlighting the service's efficiency and speed. Many appreciated the prompt pick-up scheduling and minimal paperwork, consistently commending the professional, friendly, and helpful staff. However, some customers noted issues with communication and follow-up. A few mentioned not receiving final paperwork or receipts, causing confusion. Others experienced poor communication from staff or tow companies, including rude interactions, language barriers, or difficulties arranging pick-ups, sometimes leading to unexpected schedule changes.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing the process as smooth, easy, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting great communication and professional... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy, simple,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting good communication, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vehicles for Veterans is amazing! They were very communicative and picked up my donation without any hassles or hidden fees. I know it will either go to a good home or have its parts transplanted to k... See more

Rated 5 out of 5 stars

Vehicles for Veterans really helped us out, while allowing us to make a donation to a great cause. We were moving out of state and our car died right before our move. They were able to schedule a tow... See more

Rated 5 out of 5 stars

I'm truly grateful to Vehicles for Veterans for your help in donating my father's (a WW II vet) vehicle. I had zero luck with other organizations and working with you was a breeze. I've already reco... See more

Rated 5 out of 5 stars

The simplicity of the entire transaction is what made it so wonderful. I made a phone call and except for cleaning out the truck, I was basically done. Vehicles for Vets managed everything else. They... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Donate your car, boat, truck, RV, motorcycle or any other vehicle to help disabled veterans. Your donation provides support, encouragement and a better life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(5,278)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend

Everything went well! Fast and easy pickup. Be sure to check all email folders as the tax deductible paperwork is sent out promptly! Thank you!

September 8, 2025
Vehicles For Veterans logo

Reply from Vehicles For Veterans

A tax receipt for your donation was emailed on September 9, 2025, at 11:59 AM (Central Time). It may have landed in your spam or junk folder, so please check there. I also just re-sent a new copy to ensure you have it.

Given this information, we’d appreciate it if you could update your review, since we did provide the documentation promptly.

Because your vehicle sold for under $500 due to its age and condition, you can use this preliminary receipt to deduct up to $500 in accordance with IRS guidelines.

Thank you for your generosity and for supporting our mission.

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Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction. I filled out the questionnaire, made a pickup appointment which was exactly on time. The driver for the tow company was very helpful and personable.
I was kept informed on the donation and received my receipt sooner than I expected. I will recommend this organization to anyone thinking of a vehicle donation.

September 9, 2025
Rated 5 out of 5 stars

Take a second look.

The guy was on time. Very nice guy. I left something in the car that was important and he reminded me that I left something in the car. I thought i did a pretty good job of making sure everything was taking out the car that I wanted. Always take a second look you may leave something of value.

September 8, 2025
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Rated 5 out of 5 stars

Great experience!

I'm very pleased to have found this organization to donate my late husband's truck. Everyone I talked with and met were friendly and helpful. It was an excellent experience all around!

September 8, 2025
Rated 5 out of 5 stars

I'm truly grateful to Vehicles for…

I'm truly grateful to Vehicles for Veterans for your help in donating my father's (a WW II vet) vehicle. I had zero luck with other organizations and working with you was a breeze. I've already recommended your org. to friends and families who have a vehicle to donate.

September 9, 2025
Rated 5 out of 5 stars

A nice donation experience.

A nice donation experience.

The driver was prompt and professional. I was sad to see the vehicle go, but Vehicles for Veterans made it as pain-free as possible.

September 9, 2025
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Rated 5 out of 5 stars

A fantastic organization

It was a fabulous experience and I highly encourage donating to this wonderful organization. Everyone was extremely helpful and kind. It made me feel good that my car would help others.

September 8, 2025
Rated 5 out of 5 stars

They were amazing!

Vehicles for Veterans was so prompt and communicative through the whole process. The person who came to get our car was prompt, helpful and professional. Everything went super well!

September 8, 2025
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Rated 1 out of 5 stars

Find another charity to use; not a good donation experience

Very disappointed with Vehicles for Veterans with my car donation in June 2025. I donated a car in Phoenix a few years ago with another charity that set the standard for quality service. Vehicles for Verterans was unprofessional, unaccountable and a frustrating process from start to finish.

Here are a few examples of my frustation:

I specifically wanted the car picked up on a future date; the local company then proceeded to call me every few days wanting to pick it up earlier. I threatened to stop the donation altogether.

After the car was picked up, I expected an email thanking me for the donation and letting me know a ballpark valuation for the donation. I heard nothing.

I sent emails requesting a confirmation on the pick up and never heard back from anyone. One day, a letter arrived giving me a tax receipt.

When I wrote to the Vehicles contacts, they passed the accountability to the tow truck firm that picked up the car. I didn't want a run around; I just wanted a simple answer.

I will never use this organization again.

September 8, 2025
Vehicles For Veterans logo

Reply from Vehicles For Veterans

Thank you for sharing your feedback. I’m sorry to hear that your experience was frustrating and did not meet your expectations.

The company you spoke with regarding pickup was our third-party tow partner, Capital Auto Owner. While we are not responsible for their day-to-day communication, we understand they do inadvertently represent us as they handle the final pickup and sale of donations on our behalf. It may help to know that nearly all car donation programs use the same national tow partners, so working with them is inevitable no matter which charity you choose to donate to. I will still make sure your concerns are shared with their management team.

A preliminary tax receipt was emailed to you on June 25, 2025, at 4:11 PM Central Time, and a follow-up with the updated sale amount was also mailed to you. Please check your junk or spam folder in case the original email was filtered there.

We truly appreciate your generosity in donating your vehicle to help veterans and regret that your experience was not smoother. Your feedback helps us strengthen both our own process and our partners’ communication going forward.

Thank you again for supporting our mission.

Rated 1 out of 5 stars

very disappointed in the frustration I…

very disappointed in the frustration I had to go through, I would never donate anything to this organization again.

September 8, 2025
Vehicles For Veterans logo

Reply from Vehicles For Veterans

I’m very sorry to hear that your experience was frustrating. That’s not the impression we ever want to leave with our donors. We truly appreciate that you chose to donate to support veterans, and I would like to understand more about what happened so we can make things right and prevent this in the future.

If you’re open to it, please reply here or give us a call so we can review your donation details and resolve any issues that occurred. Vehicles for Veterans has donated close to 200 million dollars to charities nationwide, and we value every donor who helps make that possible.

Thank you again for your contribution and for taking the time to share your feedback.

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