Velanora Reviews 103

POOR QUALITY, NO REFUND!
Beware when ordering from this company as the products are extremely poor quality and when you request a return and refund they will only offer to replace the item with yet more poor quality products.
All designed to keep your hard earned cash.

I accidentally ordered the same pair of shoes, as soon as I realised my mystake I emailed them to ask for a refund. However, they are refusing to help, making me wait for the product to arrive and send it straight back. What a waste of time and money. After reading other rewievs I can see that I am not the only one having issues with this company and their products.

I bought a few things as gifts and everything looked nice enough to give without repackaging. The materials felt good and the finishing details were clean. Even my sister, who is super picky, asked where I ordered from.

1 star because 0 is not possible. It's a Scam! The clothes are of the worst cheap quality. I am repeatedly, almost daily demanding a return label since a month with them ignoring me or offering a refund of 15% which is not even worth the bags the clothes are in.

This company is an absolute con.. avoid at all costs. I only wish I had read the reviews before ordering from this company.

I am completely satisfied, I received what I ordered after three weeks.

this shop scammed me completely, it gave me a completely shitty website and the clothes were 100% not worth the price. NEVER BUY FROM THEM!!!

NEVER RECEIVED ANYTHING, TOTAL SCAM :-(

The shoes I ordered took more than a month to arrive (from China) and when it turned out they were much too small despite ordering my usual size, I tried to return them. I lost count of how many times I emailed the shop to initiate the return, but they kept making excuses and pressuring me into accepting shop credit for a fraction of the price I paid. In the end, I accepted the shop credit. Looked at their entire range of products, but you can tell it's cheaply made and bad quality, so I was really struggling to find anything. In the end, I settled on a nightgown and ordered that - another 2 months went by, and finally they told me that the item wasn't in stock. I really don't understand how it could have taken them 2 months to realise that? In the meantime, the return window for the shoes had closed, of course - I reckon that was the reason they did not notify me sooner. I insisted on being reimbursed this time, but they refused. In short - don't buy from them, you're going to wait forever and even if the items finally arrive, you cannot return them. And frankly, it's just junk anyways..

I place the order over a month ago, I never received the item, I contacted customer service several times no respond. So at the moment I have no item and no money back. I wouldn’t recommend to order from this website it’s a scam.

Only gave one star because I couldn't give less.
My daughter bought a gala dress from this company for €50 of her hard earned money.
The dress wasn't made the way as shown on the photo, it looked like it had been made by a 12 year old.
NO! label that said it was from Velanora and no wash label. What a rip off!
DON'T buy goods from this company.
We have sent an e-mail to Velanora demanding our money back, but guess what, No reply.
Disgraceful!

Super bad. Quality doesn't seem to pictures. We reacive clothes demaged. And to. Make retour you need to pay. It super scam showing in pictures nice items in reality trahses worst than temu. It was 4 weeks to late.