Misleading Canadian Warehouse Address – Returns Must Be Shipped to China
Misleading Canadian Warehouse Address – Returns Must Be Shipped to China!
BUYERS BEWARE, especially Canadian customers!
Vellory House gives the impression of operating through a Canadian warehouse, prominently listing an address in Brampton, Ontario. However, when I attempted to return two jackets, I was told I had to ship them all the way to CHINA at my own expense!
Their website advertises a 30-day money-back guarantee, "no questions asked," and "hassle-free returns." Their published return policy specifically states that items must be returned to their warehouse, yet the Canadian warehouse address they list apparently cannot accept returns.
Nowhere in the return policy I reviewed did it clearly disclose that returns must be shipped to China! After confronting them about this and asking for proof they ignored my question.
I find this extremely deceptive and misleading. As a Canadian consumer, seeing a Canadian warehouse address creates a reasonable expectation that returns can be handled within Canada unless otherwise clearly stated.
To make matters worse, customer service repeatedly tried to persuade me to accept partial refunds and store credit instead of processing my return, despite my declining these offers multiple times. They even questioned my reason for returning the jackets despite advertising "no questions asked" returns.
It feels like a business using a Canadian warehouse address to appear more convenient and trustworthy to Canadian shoppers while concealing the actual international return requirements.
There is nothing Canadian or hassle-free about being required to ship a return to China at considerable expense!
I feel completely misled by this company's advertising, lack of transparency, and frustrating customer service.
I would never purchase from Vellory House again. Canadian buyers, be very cautious. Ask where your returns actually have to go before spending your money!