Velocity Activewear Reviews 

53
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product quality, comfortable fit, and flattering designs, highlighting the activewear's breathability, performance, and wide range of colors. However, many people express significant dissatisfaction with customer service, citing slow responses and unhelpful interactions. The return policy is frequently criticized, with customers reporting issues like paying for return shipping, receiving only store credit, or difficulties exchanging faulty items. A notable number of consumers also experienced problems with product quality, including items arriving faulty, material issues like stretching or fading, and inconsistent sizing.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction with the fit, comfort, and... See more

Quality

People report ambiguous experiences with quality, with some customers expressing disappointment with the poor... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, citing issues such as having to pay for... See more

Customer service

Users describe negative interactions with customer service, citing it as unresponsive, dismissive, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Do not buy if ordering internationally. I ordered from NZ. Their exchange and returns policy is somewhat standard for smaller companies. However, they don’t have consideratio... See more

Rated 1 out of 5 stars

I ordered from their site during their 30% off Black Friday sale and have still not received any shipping update or tracking number and have already sent two emails to their customer service team whi... See more

Rated 1 out of 5 stars

This has been the worst online shopping experience I’ve ever had. I ordered the Vanilla shorts on 5th November, and they arrived with pink stains on them. I spent over three weeks emailing back an... See more

Rated 1 out of 5 stars

Ordered the new design crop. The Y was missing from the Velocity logo. Advised the company to then be offered a $30 credit on a $60 faulty crop. Asked to have at least that $30 credit as a refund and... See more


3.3

Average

TrustScore 3.5 out of 5

53 reviews

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3.3

All reviews

(53)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Good day Eve. I have visited the store in Butler and received the best customer service from Ash. I never shopped at any active sportswear shop in my live and my experience with Ash was fantastic. She went the extra mile to make sure I receive the correct size with my choice of clothing.

She is friendly and has great knowledge of the different products and made it easy for me to purchase. Her customer relation is far and beyond and we need more people like her in this world.

Thank you, Ash your service was great, and I will shop again at your store.

August 16, 2025
Unprompted review
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Rated 2 out of 5 stars

Poor resolution process

I want to preface this review by saying that I am a repeat customer of velocity and have previously had really good experiences with them but I’m not really happy with the way that this was handled, I made an order from New Zealand and it took a little over two months to supposedly get to me. I got sent a tracking link and would check the updates on it often. Initially it said my package was in Perth then in New Zealand and then Canada was what I was seeing for ages. I sent an email to velocity to follow up about where my package was and they assured me that it was not in Canada nd definetly in New Zealand I was checking for it constantly and it never arrived. I kept checking my tracking and eventually later in April it said the package had been delivered but no card to call had been left in my mailbox or anything that would indicate the package was there I sent velocity a follow-up email and they informed me they had been sent back to the warehouse after an attempt at a delivery and ended up refunding the shorts that I purchased just the shorts and not the shipping and now they are sold out.they said I’m welcome to order them again but I can’t and I don’t want to pay another shipping fee and throw my money in the trash

April 20, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth the money

I’ve had bought 3 pairs of active shorts, the logo came off with a couple of weeks, the second pair the threading came loose and with the 3rd pink pair, they faded and went a dirty looking colour. I received a gift card for the replacement of the first pair, the response I received about the second pair was pretty poor, they weren’t overly apologetic. I won’t purchase from them again, haven’t gone out of my way to use the gift card either. The marketing is the best part of this company, definitely not worth the money.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

NOT WORTH THE MONEY

Spent too much money on this to be disappointed. I got the scrunch shorts and the “signature” bra, you can see the outline of the padding in the bra (they are literally circles on a triangle). The bottom of the shorts roll the fabric is also incredibly thin. Not to mention gives you a very obvious 🐫 toe that can’t be prevented. I would honestly not recommend what so ever.

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy!!!!

Do not buy!!!!! I am out of pocket by hundreds because of this company. They are selling absolute crap. The sizing is messed up, the material is cheap, the service is terrible. My scrunch shorts from Kmart are literally 100x better than this place. They are cheaply made in China somewhere and they are selling them for way more than they are worth. Do not fall for any of the Insta, or YouTubers who have brand deals with them because it is all a lie. You will come away so upset and have wasted your money. Please do not give them your business and go and spend your well earned money somewhere where they appreciate their customers and want return buyers.

January 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought a pair of leggings and literally…

Bought a pair of leggings and literally sized up because I didn’t want them to be too tight. Absolutely loved the way they looked but the first time I wore them to the gym, they ripped across my bum when I did a squat. Considering they were so expensive I think that is absolute crap. Don’t waste your money on these. Go to gym shark, never had a problem with them!

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

No refunds

Got 3 pairs of shorts - the scrunch is super visible and they were not flattering on me at all and the colours were off - when I tried to return them- the only option I had is to get an exchange or credit store. I then tried to resolve it via their support - no response.
Now I stuck with $200 out of my pockets and products I am not going to wear anywhere. Do not recommend.

November 27, 2024
Unprompted review
Rated 3 out of 5 stars

Poor exchange process

Great leggings!!
Signature scrum bum.
Returned the xs for a small as they are a bit tight. I’m a size 7-8

Only downside is slow turn around for exchanges.
6 business day transit back to Perth. Sits in their PO Box for a week before they collect it

Little pricey on the return label as well $12..

Then have to wait 5-6 days after exchange has been completed to receive new items after travelling from Perth back to me.

In total Nearly 2 weeks wait time from sending items back to the store and then receiving exchanged goods
Still not receiving goods until 26th

November 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Signature scrunch sets

I got the ”Signature scrunch” set in vanilla and let’s just say I found my new favourite sets! I’m waiting for the other colours to come back in stock because I’m obsessed and the fit and fabric! I’ve tried most brands but no one comes close to velocity! My go to from now😍😍

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

THESE SHORTS ARE AMAZING

THESE SHORTS ARE AMAZING! they way they actually shape my glutes and make my ass look insane! i got the orange and definitely getting more as the colour selection is beautiful!!!!!!!

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

Do not order from these guys

Ordered 2 items from them but both reviews were deleted!

First review:
Feels great BUT
The look & material of this top feels amazing on literally like butter BUT the top itself is horrible! As soon as I lift my arms up the top rides up and the bottom of my boob pops out and I have to keep pulling it down! Don’t think I will be able to any kind of work out with this! This top does not hold to your body! Any kind of movement it rides up!

Second review:
Feels amazing BUT
The material feels amazing on BUT the waist band has no hold what’s so ever! As soon as I bend over it rolls down and I have to constantly pull it up! Wish I was giving a better review as the material literally feels like butter but I will not be purchasing again

March 18, 2024
Unprompted review
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