Velthentic Reviews 

509
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of products like socks and sunglasses, finding them comfortable, well-crafted, and robust. Reviewers frequently highlight the effectiveness of the no-show socks, noting that they stay in place unlike other brands. The purchasing process is often described as easy, with quick delivery and helpful tracking information. However, some people were dissatisfied with the sizing, reporting that items run small or that the size charts are inaccurate. There are also concerns about product quality, with some customers receiving items that do not match descriptions or appear to be cheap imitations. Additionally, a number of reviewers experienced poor customer service, including unhelpful responses, long waits for resolutions, and issues with order delivery.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing dissatisfaction due to discrepancies... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent quality of products... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant dissatisfaction, citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Customer service

People report ambiguous experiences with customer service, with many praising the quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was apprehensive ordering through a FB Post. However was pleasantly surprised with the quality of these socks. They are invisible. Comfortable and dont slip, so exactly aa advertised. I'm about to o... See more

Rated 3 out of 5 stars

Husband just bought a zip up “cashmere” cardigan. It is nice but I have my doubts it is 100% cashmere, as described in the website. There are NO labels on this cardigan - nothing! No cleaning instr... See more

Rated 3 out of 5 stars

No show socks are good but the jumper I ordered has a completely different look to what the picture portrayed. I had to double check to make sure I'd ordered the same thing. The sizing is way off. Loo... See more

Rated 4 out of 5 stars

Great customer response and attention to requests. Product was to small and they provided another product for shipping charges only. Sizing is different to Australia so best to upsize when ordering.... See more


Company details

Written by the company

High-quality products, swift shipping, user-friendly website, and dedicated customer service. Discover the best fashion & household items delivered right to your door!


Contact info

3.5

Average

TrustScore 3.5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(509)

398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The socks are wonderful

The socks are wonderful. They’re lightweight. They stay put, but they’re not tight! My feet are nice and cool. They could use a little reinforcement at the toes, but that’s my only critique.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love their socks

I love their socks. Especially for travel. They wash and dry overnight. I tell my friends and they arecall hooked on these affordable smart shoe liners.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Weston Ray Polarized Sunglasses: are not polarized

I ordered a pair of Weston Ray Polarized Sunglasses -
Blue Mirage. They arrived on time and looked good, BUT they weren't polarized lenses.
I wrote to ask for a refund, and they offered me first 15% discount to just keep them. I said no, so they offered 25% discount to keep them.
I have seen this model of operation work before with companies that advertise high-quality goods and deliver obvious, cheap imitations with poor-quality materials. Their return policies exclude issues with the materials used and build quality, but this time it was clear mis-advertising - fraudulent - where they advertised polarised glasses and delivered normal glasses.
Fortunately, I had bought through PayPal, and they facilitated a prompt resolution and return of funds.

April 29, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mr Dunstan,
Thank you for reaching out, our team will look into the issue again and do the best to fix it for you. However incase a refund truly was already issued there wont be much we can do here.

Kind Regards Martha from Velthentic

Rated 1 out of 5 stars

If I could give this company a ZERO!

This is a lipstick cover up pretty website, advertising well made quality products which turn out to be cheap. Customer service is NIGHTMARE to deal with should something be incorrect. Ordered two items including a pair of shoes. Everything came wrapped in bubble paper! Once arrived not only did the shoes smell heavily of glue, they didn't fit even after carefully following the sizing chart. I contacted customer service only to begin a very tedious and taxing email chain. Responses seemed automatic and repetitive. Returns and refunds are virtually impossible but with persistence can be achieved - They want you send items back to China, and pay for shipping charges since they do not provide return labels (fyi this shipping charge will essentially cost the same value as the items themselves. I did my research with multiple local currier companies). They also proceed to say, keep the incorrect item/size we will send you another one but you must pay for shipping again. As for refunds, it will only be partial, and it takes a long time to get this result. Too many problems from the beginning for a simple online purchase. Avoid purchasing and using this company. It is a sham and once you make a purchase, they are basically free and clear of any liability or responsibility. Spend your money elsewhere! I DO NOT RECOMMEND THIS COMPANY!!! AVOID AVOID AVOID!

April 21, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Mrs MT,
Thank you for bringing this to my attention. Apparently the shoes did not fit and i would still like to offer you the option of a replacement if you reach out again about that. If you followed the size chart and it still didnt fit we can get a free replacement sorted out.

Kind Regards Martha from Velthentic

Rated 5 out of 5 stars

Love

Love, love these no-slip socks!! Mine arrived today and already wore a pair... will not go back

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Took me a while to actually

Took me a while to actually leave a review because I wanted to wear the stuff a few times first. Overall its a good seller and even after my first washes the tshirts stay the same.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Easy and quick delivery.

Was sceptical as all the socks I have tried still slip down even with a gelled heel piece. BUT these are a game changer. Thank you!

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

I order a pair of touch fastening shoes…

I order a pair of touch fastening shoes for wider feet. They arrived fairly quickly, but although the outer packaging said size Euro 38, equivalent of a size UK 5, the shoes were a size 4 / 37. They were quick to respond to my email, and told me I could keep them and if I paid an extra £15.99 postage they would send a second pair. All I could think is what if these are incorrect too.

I asked for a refund, after much back and forth I kept the shoes and took a 50% refund, which although not great was better than the 25% they first offered. I could have sent them back to China at my own expense, but I didn't trust that they would refund me my money at all.

I would not purchase from them, totally untrustworthy. They make the mistake, you pay for it.

March 31, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Rebecca,
Thank you for bringing this to our attention. Incase you really got size 37 while ordering size 38, please reach out again via email to ask for a free replacement.

However since you took a 50% refund we would need to invoice you that money again.

Besides that, I wish you a wonderful start of the weekend.
Kind Regards Martha from Velthentic.

Rated 1 out of 5 stars

Don’t recommend ordering from this website

I placed my order the 2nd week of February 2026. After asking about my order 3 weeks later I was told the order was returned because the address was incorrect. I replied by letting Velthentic know that the address is correct. They responded by writing they would look into it and provide the shipping information once the order shipped again. Never got any information. 2 week’s ago I received 1 pair of shoes from my original order in which I ordered 3 pairs of shoes. I then asked again what was the reason I have not received my order? They responded by asking if I could send them a picture of the product I received and the packing label so that they could look into it. Yesterday, April 23, 2026, I received the rest of my order. 2 1/2 months to receive my order is unacceptable. The quality of the shoes is not at all what was specified on the website. I will never order from this website/ company and definitely not recommend it to anyone.

April 25, 2026
Unprompted review
Velthentic logo

Reply from Velthentic

Dear Rebecca,
Thank you for bringing this to our attention. This was likely caused to to a warehouse chance of our company. However if you reach out via email about this issue we can look for an appropriate compensation.


Besides that, I wish you a wonderful start of the weekend.
Kind Regards Martha from Velthentic.

Rated 5 out of 5 stars

Invisible socks - highly recommended

Invisible socks - I have bought these in all colours and recommend them to everyone. They are comfortable inside trainers / shoes with no hard seams. I wash in a bag as they are so small I worry they could get stuck in washing machine pipes. Also had to contact customer service recently and they were extremely helpful and responded quickly to resolve my query.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Unethical Business Practice

I bought a few wardrobes from velthentic.com. The wardrobes arrived in a timely manner, but the actual quality of the clothes is much lower than the portraits(images) on their website. The shipping cost me less than $10. When I decided to return some of the items I purchased, they required me to return the package to an address in China. On top of that, they required a return with a tracking number. I went to USPS to ship the package with a tracking number with the cheapest cost, it was $133.00.
This website is not doing business with ethics and morale.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a few items at once

Ordered a few items at once because I liked the designs, but I was a bit unsure about sizing. I followed the size guide and also went one size up just to be safe which worked out well. Everything fit comfortably and didn’t feel tight or weird. Delivery took about a week for me and I liked that they kept sending updates so I always knew where the packe is and when i can expect my delivery.

April 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look