Phoned to clarify some installation points on recently purchased Solar,anti-heat blackout soft shutter,114x118. Mikey was the agent I spoke to and he gave me great advice and sent some extra info by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our Velux window lost connection to remote control. We contact Velux on line, & Mike contacted us by phone within 30 minutes. He was very helpful & reassuring & quickly idetntifed the problem. He s... See more
Company replied
From the initial start, all the emails and photos sent, it has been wonderful, friendly staff, got everything sorted and right 1st time. I replaced my old Velux windows with updated same style, the... See more
Company replied
I had a very positive experience with staff member Sophie from the design team on the phone. She was very helpful, polite and I really appreciated her knowledge and recommendations. She promptly email... See more
Company replied
Company details
Written by the company
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Contact info
Woodside Way, Glenrothes , United Kingdom
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.5
Excellent
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The 2 men who installed my 2 Velux…
The 2 men who installed my 2 Velux windows where brilliant. Arrived on time, explained exactly what they where going to do. When they had finished they showed and explained how to use and care for the windows. They cleared all rubbish away and did an exactlent vacuum job.
May 14, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your positive experience with the installation of your VELUX windows! We’re delighted to hear that the installers arrived on time, provided clear explanations, and left your space spotless. It’s wonderful to know that their professionalism and attention to detail met your expectations.
Your feedback motivates us to continue delivering excellent service and ensuring our customers feel confident and satisfied with their VELUX products.
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Excellent fast and efficient response…
Excellent fast and efficient response for a technical problem with our roof Velux. On a bank holiday I got a fast telephone response from a Velux representative who was very professional and informative. Keep up the good work. I will definitely recommend Velux.
May 25, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you were satisfied with the fast and efficient response from our team, even on a bank holiday. It’s wonderful to know that our representative was able to assist you professionally and provide the information you needed.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Blinds refund .…
I would like to thank all the different people i spoke to in the After Sales team. They we very sympathetic tomy issue and did everything to resolve it. They liaised with a number of departments, eg logistics, credit control etc until my refund was processed.
I have since purchased 4 more blinds and they not only look good but keep the room cool in the heat.
Thank you.
May 22, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your kind feedback. We’re really pleased to hear that our After Sales team were able to support you and keep you updated throughout the process. The team work hard to resolve issues as quickly as possible, so it’s great to know their efforts made a difference.
We’re also delighted that you’ve since chosen to purchase four more blinds and that they’re performing well and keeping your room cool.
Thank you again for taking the time to share your experience and for choosing VELUX.
1st class!!
I contacted Velux customer services regarding a broken window pole. The response was very swift by phone and email and even though the product was very likely out of warranty (product details had worn off) a new one was offered without any argument and arrived this morning.
Absolutely first class customer support from start to finish.
Thank you
May 13, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Jonathan,
Thank you so much for taking the time to share your fantastic feedback. We’re delighted to hear that your experience with our customer service team was swift and supportive from start to finish.
It’s great to know that we were able to assist promptly and provide a solution for you.
Your kind comments about our service really mean a lot, and we’ll be sure to share your feedback with the team.
Very straight forward answer to a…
Very straight forward answer to a simple question. No nonsense.
May 21, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your feedback.
We are really glad our answer helped and we’re always here if you need anything.
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Excellent
Excellent, and patience, to changing requirements. I have specified this company for many years.
May 20, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
We truly appreciate your continued trust over the years. We’re glad our team’s patience and adaptability have made a positive difference. If there’s ever anything more we can do, we’re here to help.
After a short exchange with an…
After a short exchange with an automated chatbot I was able to chat with a person. She answered all of my queries quickly and provided me with all of the information I needed to be sure about my purchase.
May 19, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your wonderful feedback, Gary.
We’re delighted to hear that your experience started smoothly with our chatbot and that our colleague was able to assist you quickly and clearly. Ensuring you have all the information you need to feel confident in your purchase is incredibly important to us, so it’s great to know we got it right on this occasion.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy your VELUX journey. If there’s anything further we can help with, please don’t hesitate to get in touch.
Great help online from Maryann
Great help online from Maryann - answered all my questions and helped me with what I need
May 18, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that Maryann was able to assist you effectively and answer all your questions. Providing excellent support and ensuring our customers feel confident in their choices is always our top priority.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to support you.
Window replacement service
I'm in the process of using the window replacement service. So far the customer service has been faultless. Friendly and personable. Only right for a premium product which comes with a hefty price tag but not to new taken for granted! The 0% finance has eased the pain considerably.
May 18, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your wonderful feedback, Caroline.
We’re really pleased to hear that your experience with our window replacement service has been so positive so far, and that our team has delivered the friendly, personable service we strive for.
It’s great to know that the 0% finance option has also helped make things a little easier – we understand that investing in a premium product is a big decision, and we’re glad this has supported you along the way.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you throughout the rest of your journey.
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Exactly How Customer Service Should Be
Spoke with Carolyn seeking urgent help with a solar-powered VELUX window which I had accidentally opened during wet weather and couldn’t close. She was absolutely superb and calmly talked me through how to manually close the window and reset the remote control.
The guilty party? Flat batteries in the remote!
Thank you, Carolyn, for your patience, guidance, and the follow-up emailed instructions for future reference. This is exactly what customer service should be like — but sadly so rarely is. Excellent support.
May 14, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your fantastic feedback and 5-star review!
We’re delighted to hear that Carolyn was able to help you so effectively, especially in such a stressful situation with the window. Guiding you through the manual close and reset is exactly the kind of calm, supportive service we aim to provide.
It’s great to know the follow-up instructions were useful too—and we’ll be sure to pass your kind words on to Carolyn, who will really appreciate it.
Thanks again for taking the time to share your experience. If you ever need assistance in the future, we’re always here to help!
KLR 300 WW: velux touch
Purchased two 'KLR 300 WW: VELUX Touch' for £135 each. Very expensive for product that appears cheap, looks cheap (liquid crystal screen like a 1990s digital watch) Very difficult to set up, use and understand. Keep away from it as well, otherwise you will continually put it into active mode and drain batteries due to its proximity sensor. £135 is to expensive!!
The timer can only be set to one time. You can't select a time you need when you select timer, it is pre set. You are also restricted to opening the Velux to 25% 50% 75% or 100% or ventilation only . Aweful product for the price. Bring back the older version.
The previous model was so much better to use and understand.
May 15, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for taking the time to share your detailed feedback on the KLR 300 VELUX Touch. We’re really sorry to hear that your experience hasn’t met expectations, especially given the investment you’ve made.
We would like to take the opportunity to assist you with setup guidance or explore whether adjustments can be made to improve usability for your specific installation. When you contact us please quote Ticket 16145099.
Thank you again for your honest feedback.
Delt with our enquiry
Delt with our enquiry, recommended a solution and arrange to dispatch the required alternative parts.
May 15, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your review. We’re pleased to hear that your enquiry was handled promptly, a solution was recommended, and the alternative parts have been arranged for dispatch. If there’s anything else you need, we’re always happy to help.
More engineers needed!
One Velux electric roof light faulty, it was opening and closing every two minutes but not closing fully even though it wasn't raining. Have two in the room the other one is fine. 29th April telephoned customer service. Young lady was efficient and went through every step while on the phone with us to see if she could resolve. Window does not shut fully, so now locked in open position to stop the continual opening & closing. She couldn't resolve the issue..now you have to go online and send photos of everything to arrange an engineer. Lucky we had a ladder..this is where the service fails. Engineer booked to attend, SIX WEEKS time???? My wife is currently undergoing treatment for a serious condition and the wind sometimes howls through the gap so she avoids going near the kitchen but we have a through lounge so it's clearly heard in the other room. Called again, the are going to get an engineer to call to see if he can visit and somehow lock the window shut. The window is not even a year old....when originally installed we were showing friends how good they were, now we are showing them the opposite.
April 29, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your review. I’ve located your service visit and can see that our team has already been in touch with you today regarding the issue with your electric roof window. I’m really sorry for the inconvenience this has caused, I completely understand how unsettling the constant opening and the draught must be.
I can confirm that our technicians are scheduled to visit Wednesday the 20th to help secure the window. If anything changes or you experience any further issues before then, please don’t hesitate to contact us and quote your reference number: 16142626. We’re here to support you.
Thank you again for your patience.
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Incredible Customer Service
I found a small piece of plastic on the outside of my Velux window. I photographed it and sent it to Customer Service asking what it was.
I received a complete explanation of the part together with a promise to send a no cost replacement.
In addition, I then also received an explanation of how to fit the replacement part.
Fantastic customer service.
Thank you so much.
May 14, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your experience. We’re really pleased we could identify the part for you, arrange a free replacement, and provide fitting guidance. It’s great to know the support you received made things easy and straightforward.
We appreciate your kind words and are always here if you need anything else.
Bex on Live Chat = Amazing!!!
Spoke (typed) to Bex on the Live chat, and she has been fantastic.
Answered all my questions, and even though it was an online chat, it came across like she has a smile on her face and enjoying herself! Very pleasant and very informative. Thank you Bex!
May 14, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your wonderful feedback. We’re so pleased to hear that Bex made your live chat experience so positive and enjoyable, your kind words will mean a lot to her.
We really appreciate you taking the time to share your experience. If you need anything else, we’re always here to help.
Question clearly answered through live chat conversation
Bex took time to understand the question that I was asking, and provided clear information that has answered it perfectly.
May 14, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for taking the time to leave this feedback. We’re really pleased to hear that Bex understood your question clearly and was able to provide the information you needed. It’s great to know the support you received was helpful and straightforward.
We appreciate your review and are always here if you need anything further.
Great service
I asked a question on fitting the velux blinds and the assistant answered all my questions and added the link to the installation process which I needed.
May 14, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thanks so much for your kind words. I’m delighted to hear that you received the guidance you needed on fitting your Velux blinds, along with the installation link. We’re here whenever you need us.
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Great design service
We enjoyed really good help from Lynn at Velux through a design consultation. This assisted us in obtaining planning permission too. Highly recommended
May 14, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your lovely feedback. We’re delighted Lynne was able to support your design plans and help with the planning process. We really appreciate the recommendation and are glad the consultation made a difference.
I can't fault this company's service
I can't fault this company's service. True, they did at one point accidentally email me a quotation meant for somebody else, but this was quickly rectified. The installers turned up dead on time and did a thorough and professional job in a friendly manner, clearing up perfectly before they left. A job well done.
May 8, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you very much for your 5-star review and for sharing your experience.
We really appreciate your understanding regarding the mix-up, and we’re glad it was resolved quickly. It’s fantastic to hear that our installers arrived on time, carried out the work to a high standard, and left everything clean and tidy. Your kind words mean a lot to the whole team—thank you again for your support!
Velux Technical Query
Sophie was a great help and it was a pleasure discussing a suitable solution.
May 13, 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for the 5-star review!
We’re delighted to hear that Sophie was able to help and that you enjoyed discussing a suitable solution with us.
We really appreciate your feedback and are here if you need any further assistance.
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