Velvetavenueus Reviews 10

Do NOT order from here unless you are 100% sure the items you are ordering will fit. You will NOT receive anything close to a full refund (15% of purchase price was their original offer! I got it up to 40% with a lot of back and forth with customer service).

Why? Despite their website stating they are located in Iowa, they are actually located in Germany. To get a "full refund", you need to return the item to Germany - not Iowa - and that is very costly.

Additionally, I ordered an XS dress that fit more like a Medium. The dress is unlined and cheaply made. Save yourself the hassle and shop elsewhere with a company with more integrity.

I'd give 0 stars if I could. Dress was nothing like the picture. The dress was blue instead of teal. Flowers were soft in the picture, but contoured in the actual dress. The cut was different, with the slit being knee height instead of thigh height. Fabric looked like satin, but was actually polyester, very thin and transparent. Overall, an ugly and cheap dress that I could not wear to the wedding I was going to. I actually found it for $20 on AliExpress, though I paid $90 on Velvet Avenue. I've been trying to return it for over a month now. First, they claimed it was on sale (which it wasn't), so I couldn't return it for a full refund. Then they said I could pick an item for free off their website instead, but why would I want to have two ugly, cheap pieces of clothing I'll never wear lying around? Then, when I pressed for a full refund, they said I'd have to pay for the label and ship it to Germany instead, which is why most people pick a new dress instead, they claim. Then, I said I'd open a small claims case against them and they sent me to their "fulfilment department" for evaluation. Didn't hear back for 2 weeks, until I reached out again, and they asked me for pictures clarifying how the dresses were different. Anyway, this is still ongoing, but overall a nightmare... DO NOT PURCHASE FROM THEM! Do not trust their website descriptions, and their return policy is anything but easy. They are scammers.

My experience was bad. I wasn't sure of sizing so I ordered a size 4 and 6. Neither fit well and I was not happy with the quality of material.

Returning was a nightmare. After 3 asks I got 40% of my money back. Very dissatisfied.

I already ordered 3 items and all of them exceeded my expectations quality was better than expected and arrived in the correct timephrame ordering again soon

Sizing could be more accurate but good after all. The set is pretty and the fabric feels good

Just what expected, it arrived fast and on time for my event. Love the satin feeling of the dress and its also very comfortable

I want to thank velvet avenue for their great customer service and flexibility. When ordering I messed up with sizes and they exchanged it to me for free without questioning, also the quality was really good, it was a dress I bought for my brother's birthday. At first, I wasn't sure about ordering but now I would definitely buy again. Great experience and definitely recommend it!!

I am sorry to say that I have had a bad experience with this company. I ordered two dresses and one had a hole in it and the second one was oversized and I needed to return them. The fabric was very pretty however neither dress had tags of any sort. I emailed multiple times and called the company and did not receive any response.

I was extremely disappointed with the dress I received because almost nothing about it matched the description on the website. The length was significantly shorter than advertised, and the material was completely different from what was described. The listing stated chiffon, but the fabric I received was thick, stiff, and uncomfortable. A neighbor of mine who is a seamstress even commented that it felt more like polyester broadcloth than chiffon.
The pattern is the only thing remotely similar to the photos online, but the cheap construction and heavy fabric completely take away from the look and feel shown in the pictures. I actually hoped the dress could be salvaged with alterations, but even a professional seamstress felt the quality of the material was the main issue.
What makes this especially disappointing is that the dress looks beautiful in the website photos, and other reviews made me feel confident ordering from this company. Unfortunately, the item I received was absolutely not the dress as described on the site. I would not have purchased it had the listing accurately represented the fabric, construction, and measurements.
The customer service was responsive at least. But definitely not willing to help other than offer an extremely small refund.

Buyer Beware; Do not purchase from the company. This company will not provide you a refund for a dress I paid full price. I purchased the floral satin midi dress for $89.99. I received it on May 17, 2026. I didn’t try it on because I could see it was not going to fit. I emailed the company the same day to get authorization to return the dress for a full refund.

Here is their response.
On May 18, 2026, at 6:20 AM, velvet avenue wrote:


Hi ,

I completely understand how disappointing it is when the sizing doesn’t feel right, especially when you’ve been looking forward to wearing the dress. I’m really sorry for the trouble.

Since this was a sale item, our policy doesn’t normally allow returns. That said, we don’t want you to feel stuck. As a small brand, we’re happy to make an exception so you have a solution:

✨ We can exchange the dress for the correct size (same style) if you’d like, you’d only need to cover the $6.99 standard shipping fee.
✨ Or, if you’d rather keep the current dress, we can arrange a 15% partial refund right away.

No need to return anything — whichever option works best for you, we’ll get it taken care of quickly.

These are the best options we can offer for your case, and I hope one of them works for you. Let me know what you’d prefer, and I’ll get it taken care of quickly.

Screenshot from our website for reference:

Warmly,
Support Team

I wrote back that I was unaware it was on sale since I paid $89.99 and now it is on sale for $59.99 and showing a 30 day return policy. Here is their response.

Hi Brenda,

Thanks for reaching out. I’m sorry to hear the item wasn’t quite right.

We want to make this as smooth and stress-free as possible for you, so here are two easy options, and the best part? No need to return anything:

Select one option below:

✨Option 1- Instant 15% Refund – We’ll refund 15% of your order immediately, and you keep the item(s). You might be able to gift them to a friend, have them tailored, or even repurpose them for another look; zero hassle, just a little money back in your pocket today!

🎁Option 2 - Free Replacement – Want a better fit or try something completely different? We’ll send a new item (even a higher-value one if you like), and all you’d cover is the shipping. It’s a great way to still enjoy something beautiful from our boutique without starting over.

Let me know what feels best for you.

Warmly,
Support Team