My experience with this platform has honestly been a mix of excitement and frustration. When I first started, it was enjoyable! the free daily coins, the variety of slots, and that feeling like you mi... See more
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Whenever I've had an issue, support through chat has been helpful. My payouts have also generally arrived in under an hour.,,,,,Une excellente équipe!
on Gonzo's Quest the balance wasn't updating after each round, it lagged a few seconds behind. Ended up staking thinking I had less left than I actually did.
My cashback deposit bonus showed 80 euro pending but after it processed I got 48 instead. Support told me to read the fine print but the promotion clearly stated the full amount.
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i gave the site another chance on a…
i gave the site another chance on a quiet evening, and the request was cancelled without warning. That was enough for me.
Cashier Mon 15:10 had the issue first
Cashier Mon 15:10 had the issue first: the bank line was empty while the casino receipt with Revolut said paid. KYC status changed again during my short break.
Cashed out on a Wednesday and was…
Cashed out on a Wednesday and was promised the money by Friday morning. Its now the following Wednesday and my account still shows pending. Support isnt being helpful.
My transfer went through according to…
My transfer went through according to the bank, confirmation number and all. Yet the account balance didnt update. Support closed my ticket saying everything looked fine on their end.
Tried to withdraw on Monday
Tried to withdraw on Monday. Got an email saying approved within hours. Here we are on Thursday and still waiting. The support team just tells me to be patient without giving any real timeline.
Tried a couple of games last week and…
Tried a couple of games last week and got to the bonus feature on one of them. Screen went completely blank and when I refreshed it said the round was done but my balance didnt change at all.
Deposited on Friday afternoon but it…
Deposited on Friday afternoon but it doesnt appear anywhere in my transaction log. Everything else shows up fine so I dont know why that one payment decided to disappear from the records.
Set a 200 euro deposit limit and it…
Set a 200 euro deposit limit and it didnt stop me from depositing more the next day. When I complained, support said to try again and it might work eventually.
Received half the cashback I was meant…
Received half the cashback I was meant to get. Asked support why and they linked me to a page that didnt load, then said they couldnt help with bonus disputes.
Claimed the offer and started playing
Claimed the offer and started playing, then noticed the maximum bet restriction wasnt mentioned during registration. Lost my bonus because I didnt read the small print in time.
Put 200 in my account and watched the…
Put 200 in my account and watched the payment processor confirm it. The platform still displays my previous balance like the deposit never happened.
Weekend support is basically…
Weekend support is basically non-existent. Put me in queue at position 12 and then the chat just disconnected. Had to start over on Sunday morning.
My cashback deposit bonus showed 80…
My cashback deposit bonus showed 80 euro pending but after it processed I got 48 instead. Support told me to read the fine print but the promotion clearly stated the full amount.
Got an email saying my bonus was valid…
Got an email saying my bonus was valid until next Thursday. Checked my account Wednesday and it had already expired. Support just said the terms were in the fine print somewhere.
The slot I was on locked up right in…
The slot I was on locked up right in the middle of a bonus feature. After I refreshed, the feature had vanished and no credits were added to my balance. Support just said it worked as intended.
Had a winning session two weeks back…
Had a winning session two weeks back and cashed out. The money arrived in my bank but the withdrawal never appeared in my account history, which is pretty confusing.
Missing entry in my account from…
Missing entry in my account from Wednesday evening. I can see the balance changed but theres no record of the transaction in my activity log at all.
I only noticed Support ticket Wed 10:59…
I only noticed Support ticket Wed 10:59 because the promised update at Sat 9:39 never arrived. Mobile page showed an older balance between two emails.
Support gave me a template answer that…
Support gave me a template answer that didn't match my question at all. They ended the conversation without actually solving anything.
The promotional email gave me one…
The promotional email gave me one deadline but the bonus cleared from my wallet a week before that date. Support said the system was correct, which didnt help much.
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