Vente-unique.lu Reviews 

298
•
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

My initial contact was really good where people helped me a lot to redo my order to fit my real needs. On the day of delivery things did not go as well, shipment was 15min late, i called service and n... See more

Rated 5 out of 5 stars

I ordered chairs for the dining table, the price was correct and the quality also quite good. The delivery was quick and I was able to track the truck on the delivery date. The driver was on time, whi... See more

Rated 3 out of 5 stars

Delivery reported. Furniture quality is not as expexted. Hinges adjustment does not permit a full alignment doors and drawers. End result is not as seen in pictures. Drawers operation is rough on one... See more

Rated 5 out of 5 stars

They respected the delivery times announced on their website and I appreciated that. Also, there was a mistake on my postal code but it was very easy to contact the company and solve the issue. Finall... See more

Company details

  1. Furniture Store

About Vente-unique.lu

Written by the company

vente-unique.lu : N°1 de la vente en ligne de mobilier, décoration et équipement de la maison, en France et en Europe, cotée à la bourse de Paris depuis avril 2018, gage de sérieux et de pérennité.

Nous vous proposons des canapés, du mobilier pour votre séjour et bureau, de la décoration, un rayon chambre et literie très varié, et de l'équipement pour votre salle de bain et votre jardin de haute qualité à des prix très attractifs : jusqu'à 60% de réduction par rapport aux prix magasin. Comme les bonnes affaires ne durent qu'un temps, nous vous proposerons régulièrement des produits en Vente Flash (en quantité et en temps limités) mais aussi des produits que vous pourrez acheter sans limite de temps.

Vous pouvez consulter l'ensemble de nos engagements qualité et de nos garanties.
N'attendez plus, inscrivez vous pour connaître en avant-première nos ventes à venir !
 


Contact info

4.2

Great

TrustScore 4 out of 5

298 reviews

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4.2

All reviews

(298)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

One of the worst experiences of my life…

One of the worst experiences of my life regarding product quality. We bought a wall bed for the guest room. The bed was used only 5 or 6 times (nights!) over four months before it broke. I requested a refund (as provided for by Luxembourgish law), but they simply don't care. They are offering a €50 refund (the bed cost €1,800) and replacement parts at our expense—which effectively amounts to 80% of the bed's structure, plus the cost of disassembly and reassembly. I am very disappointed! I will be consulting a lawyer to ensure I get a refund or, at the very least, a bed that doesn't break.

October 8, 2026
Unprompted review
Vente-unique.lu logo

Reply from Vente-unique.lu

Hello ,

We are sincerely sorry to read your review and deeply regret that you had such a disappointing experience.

Following your complaint, we offered a goodwill gesture of €50, along with the shipment of the requested replacement parts. However, we understand your dissatisfaction with the situation.

Your case has been escalated to the relevant department so that it can be reviewed and handled more thoroughly.

Once again, please accept our apologies for the inconvenience caused. Thank you for sharing your feedback, which helps us improve the quality of our customer service.

Kind regards,
Customer Service Team

Rated 3 out of 5 stars

Problem drawing

Problem was that the drawing is partly incorrect.
Specially the mounting of the doors was a big problem and teh holes didn't correspond always with the reality.

April 13, 2026
Rated 1 out of 5 stars

They don't know what they were doing…

They don't know what they were doing damaged the goods and wrong way arranged the wardrobe .

April 9, 2026
Vente-unique.lu logo

Reply from Vente-unique.lu

Hello Mr. Llata,

We are sorry for what you have experienced.

We were pleased to have been able to speak with you and to offer you a solution.

We hope to see you again for future orders on our website.

Best regards,
Marie

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