Venturaliving Reviews 

Similarly to others here, the item that I paid $600 for is a rebranded, low-quality knock off that has caused nothing but headaches.

First, the order arrived in two boxes a week apart. The boxes revealed that it was not the product advertised, but the Alfordson brand that is stocked in Kmart, Big W, and on Amazon.com.au for a third of the price. Second, there was clear damage and marks to the interior of the products, including a busted corner and weird substance smeared over several parts. The quality of these items aren’t great - but I would have expected that if I paid $200 for it instead of the $600.

I immediately contacted Customer Service to report my disappointment and the damage. They didn’t respond until I left a negative review on their website - WHICH THEY DO NOT POST PUBLICLY! So now I’m having to post my reviews elsewhere to prevent people from purchasing from them.

Customer service has since sent me a number of delayed emails back and forth, at unusual times (12:11am?), requesting more and more photos and I still don’t have an outcome.

The “30-Day Return” peace of mind guarantee is only available on unopened items.

Save yourself the money and the hassle and shop elsewhere. Absolute scam of a website, and I’ll be posting reviews wherever I can to stop others going through the same thing.

Dropshippers that do not respond to email inquiries and have no other contact method. No telephone number means no business

Scam.

This is the Oikiture Bed Frame Single Size at more than double the price!

We bought the Chelsea Minimal Wooden Bed Base for for 299.

It arrived in an Oikiture box, as well as a sticker on the frame itself.

Nowhere does it say anything about Oikiture.

Also the frame is a much lower quality than advertised.

I would not recommend purchasing from Ventura Living based on my experience.

The king bed base I received was disappointing from the start. The assembly was far more difficult than it should have been because almost every screw hole was misaligned. We had to repeatedly adjust and force the angles just to get the screws in. I’ve assembled plenty of flat-pack furniture over the years, and this was by far the most frustrating.

The bed base also had a strong chemical smell that gave me a headache, even after it was assembled.

What concerned me most was discovering that the product still had the original manufacturer’s sticker attached. After searching for the same item online, I found it being sold elsewhere for around $170–$200, whereas I paid approximately $440 through Ventura Living. Paying more than double for what appears to be a very low-quality product was extremely disappointing.

I also submitted a review on their website describing my experience. When I checked back several days later, my review was not visible. I can’t say why it wasn’t published, but it left me questioning whether negative reviews are being displayed, which makes me less confident in the reliability of the reviews shown on their website.

Overall, poor product quality, difficult assembly, an unpleasant chemical smell, and concerns about review transparency made this a very disappointing purchase.

Sham site. We ordered a 'Martin Natural Timber Bed Frame' and what was sent out was different and substandard - even name of the product on the box and instructions was clearly labelled 'Alfordson Bed Frame' (different to what we purchased). Order #3981
The product sent had 8 significant differences (the colour, differences in construction, substandard materials, structural support).
CUSTOMER SERVICE IS WOEFUL, with back and forth emails asking the same questions and requesting the same photos over again (which we sent them more than they needed) yet no confirmation we would get a refund despite Ventura Living breaching Australian consumer law for misleading advertising on a product.
DO NOT BUY FROM THIS SHAM COMPANY!
Under Schedule 2 of the Competition and Consumer Act 2010, specifically the Australian Consumer Law (ACL):
- Section 56 guarantees that goods must match their description.
- Section 54 guarantees that goods must be of acceptable quality. Because the product delivered completely departs from the description and fails acceptable quality standards, this constitutes a 'Major Failure' under Section 260 of the ACL.

I paid $450 plus postage for what looked like a beautiful bed frame from an "Australian" company. What arrived was a product that's available on Amazon for around $200 with the original Chinese manufacturer's branding still on it.
The quality was atrocious and unsafe. Unfinished timber covered in long sharp splinters, multiple planks visibly warped.

I immediately contacted them to return it but they kept giving me the run around, asked me to individually label and photograph every defective part, and tried to excuse the Chinese branding as "differences in manufacturing". How is that acceptable??

When I tried to warn other buyers on IG and Facebook the company blocked me and deleted my comments.

It took many emails back and forth with their customer service, who consistently stalled and ignored or pretended to not read my specific concerns and just responded with canned responses/AI generated script until they finally agreed to accept an exchange. Even then, they again asked for photos of the box "so we can generate the return label" even though I'd literally sent them those photos the day before.

EDIT: On top of all that, apparently they've also signed me up to SMS marketing I didn't consent to.

Do not buy from this company!