Lovely parcel to open! The packaging was great and the whole thing smelled amazing. The handwritten note was such a lovely touch, very personable and it is nice to feel like I am supporting a small bu... See more
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Order came quickly Lovely note from Colette and Charlie Great range of ethical products Looking forward to using them all. Thank you Vera Bee Antonia
My favourite business to buy all my sustainable, plastic free items. I have been buying from Vera-Bee for about 2 years now - toothpaste, face creams, household items, cleaning products as well as man... See more
My go-to company for skincare, body care, cleaning solutions. All products are natural, of very good quality, and manufactured by small businesses in UK; the fact I like. The packaging is fully recy... See more
Company details
Written by the company
Plastic Free Online Shop. Natural, Sustainable & Plastic Free. Zero Waste & Refill Shop Online. We support over 60 small UK Businesses creating Plastic free, Vegan, Cruelty-free, Natural & Organic Products for every part of your home and lifestyle.
Contact info
West Chiltington Lane , RH14 9DL, Billingshurst, United Kingdom
- colette@vera-bee.com
- vera-bee.com
Sadly I did not receive my goods at…
Sadly I did not receive my goods at all. I emailed 4 times and did not get a response until contacting them via their website. I did then get an apology so thought I would get somewhere with this. But was then told the parcel was received and given a tracking number to follow this up myself. I asked a family member to chase this up for me as he is a post man for Royal Mail. He advised he took this to his manager and the number did not exist. I wrote and explained this to the business and to date have not had a response. I really wanted to support a small business but wont be supporting this one due to the above. The post office wondered if this business was a scam. I hardly ever write reviews but feel frustrated at the way I have been treated so felt it was important to write this having given them plenty of opportunities to respond and address this.
January 26, 2022
Unprompted review
Reply from vera-bee.com
Hello Malka, We are currently looking into this. I had an order from Rameet if this is the same order which we are investigating with Royal Mail. We are not a scam, we are a small family business and we send all our parcels by Royal Mail and have a business account with them. I will send the screenshot of the tracking within the Royal Mail mail app that shows that your parcel was delivered to the shipping address given. This obviously makes it difficult as a small business as we have sent the item and it shows as being delivered. I will of course resolve this matter with you and have been awaiting a response from Royal Mail which is not a quick process. I will email you with details and refund you. But this unfortunately is a one off as when an item is shown as delivered we are unable to claim compensation. RoyalMail recommend checking with your neighbours as they can take in parcels and forget to let you know/or drop off to you. We are so sorry this has happened. We pride ourselves in providing eco products with excellent customer service and we do always resolve any issues. This just takes time in this case as we have had to wait for Royal Mail to give mote detail on where the package was left at your address. With kindness, Colette
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I love this business
I love this business, wonderful products with an excellent, personable service. I feel truly valued as a customer and will continue to use them for as much as I can. Highly recommended, you will not be disappointed!
January 22, 2022
Unprompted review
Brilliant little business.
I wish more businesses were like this one. They made me feel really special and appreciated. I enjoy their great products whilst I try my best to make my carbon footprint smaller. Some products may be sold out because they are a small business, but persevere it will be worth it.
January 21, 2022
Unprompted review
What an excellent experience
What an excellent experience. The website is easy to use and they supply a wide range of eco friendly products. I recently purchased the most beautiful Christmas cards. With each card purchased, a tree was planted and every card contained seeds to plant and support wildlife. I would give more than 5 stars if I could.
December 6, 2021
Unprompted review
GREAT eco friendly shop
Vera Bee is one of my favourite online shops. They stock so many GREAT eco friendly products with a wide variety of choice! They continually review stock to make even better eco choices and the service is great - received my last order within 24hrs of ordering. So much thought goes into every order from packing it to all orders over £15 having a tree planted as well! Highly recommend.
April 30, 2021
Unprompted review
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