Vergo Pest Management Ltd Reviews 

364
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their efficient and effective approach to pest control. Many reviewers appreciate the clear explanations and detailed advice provided, which helps them understand the process and prevent future issues. The service is frequently described as excellent, with people noting the promptness, thoroughness, and friendly demeanor of the technicians. However, some customers also noted issues with missed appointments and a lack of communication regarding scheduling. A few other people also felt that the administrative side of the company lacked professionalism and accountability, overshadowing the good work done by the field technicians. There were also isolated reports of unsatisfactory service where technicians did not thoroughly investigate issues or behaved unprofessionally.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, expertise,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service,... See more

Company replied

Rated 5 out of 5 stars

Mark comes in to my workplace to carry out work and is an absolute pleasure. Always smiling and having a laugh, saying hello to everyone. Very knowledgeable about his job and knows how to get it done... See more

Company replied

Rated 5 out of 5 stars

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more

Company replied

Rated 5 out of 5 stars

Mark and Steph recently attended to carry out a outside deep clean for me and they could not be more professional and efficent. I mainly have contact with Mark through his visits and he is genuinly ca... See more

Company replied


Company details

  1. Pest Control Service

About Vergo Pest Management Ltd

Written by the company

Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.

We are a nationally based pest control company that delivers a local service.

We serve our customers, care for their premises and the environment and deliver on our commitments and promises.

We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.

Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.

Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.

We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

364 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(364)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Squirrel issue

Andrew Patton did an amazing job in helping us out with our squirrel issue he was super professional and handled it extremely well! Would 100% want him back for any future issues and would definitely recommend

September 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. Given what was told was a one day job through a third party for what was a huge three day job. The guys were excellent and worked tirelessly. Polite and friendly throughout. Couldn’t have asked for more from the Dodge and his team.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost!

Due to their careless use of rat poison, a beautiful, healthy 3-year-old dog lost its life. The poor dog came into contact with the poison, and despite efforts to save it, the damage was already done.

What’s even more horrific of them is the company’s response. When the owners reached out, Vergo offered no real apology or accountability for what happened. It’s shocking to see such a lack of responsibility when dealing with something as dangerous as poison, especially in an area where pets and children live.

Their negligence and disregard for safety have caused unimaginable heartbreak, and no one should have to experience that kind of pain

September 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Poor service again

Booked an technition for the 9th Sept, and no arrived, the back office staff have no idea what is going on and now need to rebook. Avoid Vergo and pick a company that delivery,

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company.

They recently killed a 3 year old dog and are refusing to accept responsibility, doing everything they can to bury the story.
They did not follow the correct procedure for the use of rat poison. Knowing there were dogs in the area.

They need to take accountability and own up to their actions or this will happen again.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Killed family dog through sheer negligence. AVOID!

Avoid this company at all costs. Killed my friend’s family dog who was just 3 years old, through sheer negligence and incompetency. Left rat poison down and now blaming an employee, taking no accountability for their complacency. So unprofessional throughout this horrendous ordeal and trying to brush it all under the carpet.
Shame on you! AVOID AVOID AVOID! Have left a family totally heartbroken with an 40k vet bill and lead to an innocent dogs suffering and death.

September 6, 2024
Unprompted review
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Rated 1 out of 5 stars

AVOID !!!!!!

AVOID!!!!
Vergo Pest Management poisoned and killed a dog during their service and refused to take any responsibility for the incident, leaving a £40k vet bill. Avoid this company at all costs!

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Due to this companies negligence they…

Due to this companies negligence they killed a pet dog at the young age of 3. The way they have also handled the situation has been disgraceful! Utterly disgusting please avoid at all costs especially if you have pets or young children !!!!! Shameful !

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Completely irresponsible and negligent company, I wouldn’t trust them in my home after the horror stories I’ve heard. They caused the death of a puppy and are completely useless in helping or owning up to their negligence. Avoid at all costs

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Responsible for the death of a 3 year old dog through complete negligence and taking 0 responsibility. Leaving a family facing vet bills of £40000 and heartbroken. 0/5 AVOID AVOID

September 6, 2024
Unprompted review
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Rated 1 out of 5 stars

Company liable for puppy’s death

My niece’s young 3 years old dog has just died after 8 weeks vet treatment to try to save her life. This followed Vergo putting out rat poison in the garden without explaining that what they were doing was illegal. They have subsequently refused to accept any liability and have left my niece with a £40,000 vet bill. Disgraceful disregard for the law and disgraceful refusal to accept responsibility. Do not use this company.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

This company are an absolute disgrace

This company are an absolute disgrace. They left out rat poison that killed a small dog and are refusing to accept any responsibility, leaving the young owner not only out of pocket for her veterinary bills but also heartbroken at losing her pet. Don’t touch this company with a barge pole. Disgusting behaviour

September 3, 2024
Unprompted review
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Rated 1 out of 5 stars

🚨🚨🚨🚨

This company is responsible for our 3 year old dog dying and is not taking any accountability for their actions. Absolute carelessness and and the professionalism is unacceptable. Also, deleting truthful reviews people have left on here, showing their true colours!

September 6, 2024
Unprompted review

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