Allen, was very helpful. Since I don’t hold a biometric passport the first link sent expired and he sent a second one so I could upload the documents in a pdf format. Also he was pretty quick in ans... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was having technical problems partly to do with my slow internet. Allen responded very speedily and went out of their way to make my transaction easier and catered to my own actual situation. S... See more
Company replied
I’m IT savvy and use computers every day for many different tasks. However, I realised this was probably going to a tricky process. I quickly ran into difficulty when the automated site didn’t send... See more
Company replied
Allen is a superhero! I was having issues with my phone as I was trying to urgently verify my identity. I emailed customer support and Allen helped me within minutes, sending me a custom link to use... See more
Company replied
Company details
Written by the company
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Contact info
124 City Road, EC1V 2NX, London , United Kingdom
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4.7
Excellent
820 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and helpful.
Allen was my contact from the support team. He was quick to respond to my queries and assisted me until my query was resolved. Overall a very positive experience.
April 16, 2026
Reply from Verify Online
Hi Telly, thanks for sharing your feedback. It’s great to hear Allen was able to help and keep things moving quickly for you. We’re glad the experience was a positive one.
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Initially encountered a problem in that…
Initially encountered a problem in that scanning software would not work. Alternative approach quickly presented and proved successful. Everything resolved within a few hours and kept fully informed throughout. Excellent service.
April 15, 2026
Reply from Verify Online
Thank you for sharing your experience. I’m glad we were able to offer a quick alternative when the scanning software caused an issue. It’s great to hear everything was resolved within a few hours and that you felt fully informed throughout. We appreciate your feedback and are pleased the service met your expectations.
Very helpfull and answered all my…
Very helpfull and answered all my questions. Made me feel so much at ease. Brilliant
April 13, 2026
Reply from Verify Online
Hi Linzi, thank you for your review. We’re really glad to hear you found the support helpful and that your questions were answered clearly. It’s great to know the team helped put you at ease. We appreciate you taking the time to share this.
A very helpful and friendly advisor who…
A very helpful and friendly advisor who sorted out the issue very promptly. He also offered further help if I needed it after the issue was resolved.
He sent me very clear and precise instructions. An excellent good quality service; everything was resolved in such a timely and efficient way. Thank you very much.
April 11, 2026
Reply from Verify Online
Thank you for taking the time to share this. I’m really pleased to hear your advisor was both helpful and friendly, and that the issue was resolved so promptly. It’s great to know the clear instructions and follow‑up support made the process easier for you. We appreciate your kind words and are glad everything is now sorted.
Had an issue with the DBS company…
Had an issue with the DBS company accepting the certificate. Allen from Verify Online was of great help and resolved the problem for me quickly and efficiently.
April 10, 2026
Reply from Verify Online
Hi Sukhraj, thank you for sharing your experience. I’m glad to hear Allen was able to step in and get the DBS certificate issue sorted quickly. We’ll make sure your feedback reaches him, he’ll appreciate it. If you need anything else, we’re here to help.
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To whom this may concern,
To whom this may concern,
I don’t generally do reviews but this time I’m gonna do it……
Now this man Allen to me was a savior and for the record I’m not being paid and I’m stone sober, I needed my DBS Check double lively so panicked and ended up robbing myself of 101 quid.
Now a quick moan the phone number you as a company is designed for people like me, it’s just a polite way of saying use the internet you knob.
So here comes the good bit, your colleague/employee ‘ALLEN 😇’
Put my faith back into talking to a computer keyboard ⌨️, he was quick to reply, helpful, professional and generally got me out of the shit, my dbs is in the system now being processed and I have Allen to personally thank so thanks again. I’m an electrical testing and commissioning engineer on an oil refinery who’s now a happy customer 👍🏻
Sent from my iPhone
April 8, 2026
Reply from Verify Online
Hi Jody, thank you for taking the time to share this. We’re really glad to hear that Allen was able to step in, reassure you, and get everything moving quickly. We’ll make sure your feedback reaches him. If you ever need support again, we’re here to help.
Quick solution to my probmlem, quick response
Quick solution to my problem. Very polite. Fast response to my query. Clear instructions/explanation, precise language.
April 2, 2026
Reply from Verify Online
Hi Elizabeth, thank you for your review. We’re really glad to hear that your issue was resolved quickly and that you found the communication clear, polite, and precise. Providing fast, helpful support is something we take seriously, so it’s great to know that was your experience. We appreciate you taking the time to share your feedback.
I really struggled with the technology…
I really struggled with the technology ( old lady syndrome!), but Verify were very helpful, and sorted everything out for me.
April 1, 2026
Reply from Verify Online
Hi Sandra, thank you for your review. We’re really glad to hear that our team were able to support you and make the process easier, especially when the technology felt a bit challenging. It’s important to us that everyone can get through their application smoothly, and it’s great to know we were able to help. We appreciate you taking the time to share your experience.
Allen was very quick with getting the…
Allen was very quick with getting the issue sorted and managed to sort the issue straight away great customer service
March 29, 2026
Reply from Verify Online
Hi Josh, thanks so much for sharing this. It’s great to hear Allen was able to get everything sorted so quickly for you. He takes real pride in helping customers, and your feedback will mean a lot to him. We’re glad the experience felt smooth from start to finish.
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Allen was so helpful
Allen was so helpful. Guided me through the process and e mailed me promptly. Can’t praise Allen enough. Thank you
March 26, 2026
Reply from Verify Online
Hi Sian, thank you for sharing this. It’s great to hear how helpful Allen was and that he guided you through everything so smoothly. I’ll make sure your feedback is passed on to him. We really appreciate you taking the time to leave such a kind review.
Great customer support - Allen!
Had an issue and their customer service team resolved very quickly!
March 24, 2026
Reply from Verify Online
Hi Ronan, thanks for sharing your experience. I’m glad our customer service team were able to sort things out quickly for you. We appreciate you taking the time to leave a review.
186685
186685 I have been going through the process of a DBS.
I have emailed them several times and I have at all times received a response very quickly. I emailed on a Sunday evening, expecting them to receive it early Monday morning, but I actually got a response that night, which I was not expecting. Superb response from a gentleman called Allan
March 20, 2026
Unprompted review
Reply from Verify Online
Hi Tobia, thank you for sharing this. We’re really pleased to hear that the process has been smooth and that our team has been quick to respond. It’s great to know Allen was able to support you so promptly, even out of hours. We’ll make sure your feedback is passed on to him.
We appreciate you taking the time to leave a review and for highlighting your experience.
Wonderful customer service
Allen has been extremely helpful and always responded to my need for help very quickly and clearly.
March 23, 2026
Reply from Verify Online
Hi Marcus, thank you for taking the time to share this. We’re delighted to hear how helpful Allen has been, and it’s great to know his quick, clear support made such a positive impact.
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Allen was a great assistant
Allen was a great assistant , it really helped me a lot during my situation . Also he is very kind and patient.
March 19, 2026
Reply from Verify Online
Hi Servete, thank you so much for sharing this. We’re really glad to hear that Allen was able to support you when you needed it most. We appreciate you taking the time to leave this review.
Thank you
Thank you. Couldn’t work out how to use it , guidance from the team helped the procedure forward, quick response from Allen
March 18, 2026
Reply from Verify Online
Hi Tina, thank you for your review. I’m glad to hear your certificate arrived and that Allen’s guidance helped you move the process forward. We appreciate you taking the time to share your experience.
Reply from Verify Online
Thanks for your kind words. We’re glad you found us easy to contact and we’re always here to help whenever you need anything.
I had difficulty with completing an…
I had difficulty with completing an online verification and customer support had a fast response that was very helpful, straightforward and no fuss and also very friendly. Thanks again :).
March 16, 2026
Reply from Verify Online
Hi Leanne, thank you for sharing this. I’m really glad our team could step in quickly and make the verification process easier for you. It’s great to hear the support you received felt clear, helpful, and friendly. We appreciate you taking the time to leave a review and we’re always here if you need anything in the future.
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Good service
Had a technical issue with getting on to the site but the issue was solved quickly by customer support.
Very helpful indeed
March 13, 2026
Reply from Verify Online
Hi Kirsty, thank you for your review. I’m glad to hear the technical issue was resolved quickly and that our support team was able to help. It’s great to know you found the service helpful.
Thanks to Allen all is good
Allen made the process much more bearable, very supportive and helpful. Quick to answer with good tips if things don't work as expected. Thanks very much for your help Allen!
March 10, 2026
Reply from Verify Online
Hi Sandra, thank you for the kind words. I’m really glad to hear Allen was able to make the process easier for you. He takes a lot of pride in being supportive and quick to help, so your feedback means a great deal. I’ll be sure to pass this on to him.
I had a great experience with trust…
I had a great experience with trust pilot. Good co operation, good response, timely results, effective work, great choice
March 9, 2026
Reply from Verify Online
Hi Benazir, thank you for sharing your experience with us. It’s great to hear that you found our team cooperative, responsive, and effective. We’re glad the process felt smooth and timely for you. Your feedback means a lot.
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