Verstappen.com Reviews 

A terrible organisation for customer service and will leave people high and dry, a very expensive lesson. I wouldn't touch them with a barje pole.

Order paid and never got past the shipped screen on tracking. FedEx doesn't even recognise the number.

This is 8 weeks later

Sent emails and online help never get an answer.

Finally got a refund after leaving this review

I’ve bought two caps from Verstappen.com so far and everything went smoothly. Fast delivery, good packaging, and the products are exactly as described. No issues at all. A reliable shop for official Max Verstappen merchandise.

Verstappen.com Fanatics Annuleert mijn bestelling en kunnen het niet ongedaan maken. Op 21 maart een pri order gedaan bij verstappen.nl Fanatics. Betaald via klarna waar blijkbaar iets mis is gegaan omdat Fanatics het bedrag op 18 mei weer naar klarna terug stort. ik krijg op 18 mij een mail dat mijn modelauto 1:18 is geannuleerd. Hierop schrijf ik een mail naar verstappen.com in het Engels zie hieronder mijn mail en hun antwoord. ben zeet teleurgesteld en eigenlijk heel boos. conclusie ik zal volgens Fanatics nooit mijn gelimiteerde pri order auto krijgen omdat hij is uitverkocht. op 17 mei was er niet aan de hand op 18 mei is hij door Fanatics geannuleerd en is hij ook meteen uitverkocht???? Deze auto is al maanden lang niet meer te bestellen op de website hoe kan die auto die ik besteld heb dan ineens verkocht zijn sterker nog is deze al door Spark gemaakt? zie de beide mails hieronder.

Dear Employee,
Undo cancellation !
I placed a pre-order in Mar 21 2026 and pay via Klarna.You have now cancelled this order. I asked via chat if you could reverse this action, but your employee stated that this is not possible. The model car is no longer available for order on your website, yet I still want it. The cancellation was not my fault—nor did I cancel it myself—yet I am being offered no assistance.
Order Number: 00000000 € 235.95 - Order Date: Mar 21, 2026 Max Verstappen 2026 Nürburgring NLS2 Mercedes-AMG GT3 - 1:18
Klarna paused the payment, and subsequently, I received an email stating that the order had been cancelled by you.
I have been in contact with both Klarna and your company, yet both parties keep referring me back to the other—which does nothing to resolve my problem. I placed a pre-order for this car immediately for a reason, and now I am being told that it has been cancelled and is no longer available for purchase. I am deeply saddened and disappointed by this. Is it not possible to reverse this cancellation? It is not my fault that this occurred; I simply want to pay for the item.
Could you please reverse this cancellation and send me a payment request via email?
I would be extremely grateful. Surely it cannot be the case that my order was cancelled today, and that the car model I ordered—all the way back in March—is no longer available? It is no longer listed for order on your website, so my pre-ordered model car cannot have been sold to anyone else. I would greatly appreciate it if you could assist me with this matter, which is a significant problem for me. Kind regards,

hun reactie:

Dear Sports Fan,

Thank you for taking the time to share your situation with us, and I’m truly sorry to hear how disappointing this experience has been for you. I completely understand how important this pre-order was, especially as a dedicated Max Verstappen fan.

Unfortunately, once an order has been canceled, it is not possible to reverse or reinstate it. We sincerely apologize for this limitation.

As the item is no longer available for purchase on our website, we are unable to place a new order or generate a manual payment request for it. We understand how frustrating this must be, particularly given that the cancellation was not intended on your part.

We truly appreciate your loyalty and passion, and we are very sorry that we are unable to fulfill this request. Please continue to check our website for future releases, as new and restocked items are added regularly.

Thank you for your understanding.

Kind regards,

Verstappen Online Store - store.verstappen.com

God forbid you have to return anything within the 90-day advertised window. For some reason shipment for Europe is done form European warehouses, but the return address is in Australia.
Those products which do not have to be returned are good quality, but I recommend chatting with customer support before ordering to make sure the size will be as advertised.

After Fanatics took over the webshop, it's been horrible! I never had an issue before. But since than had 3 issues within 1 months. Very bad customer experience, not resolving anything. Discount codes that are not working, product ordered and paid for that resulted out of stock. A complete mess!

I ordered few times and everything was fine ! First time was when i needed a return because the jacket is way too big. Created returns and label paid for international shipping £15 and the parcel came back to me with label being crossed and says refused. It is nearly £100 ! I have emailed the customer service and support with all my prof , not heard anything yet . But reading the reviews…

I ordered a t-shirt that was too small, was advised I could return it and get a refund. I printed the label they sent me and paid £13 postage for international returns via royal mail post office. The item was refused and the label crossed off. I have contacted customer services regarding the label issue and was told there's nothing they can do and they are still refusing a refund! Absolutely diabolical how fraudulent this company are. I'm seeing so many reviews regarding bad customer service and refusing to refund. DO NOT PURCHASE FROM THIS COMPANY!

I buy at Verstappen.com since 2021 and each times the service is first class 👌🏻. Always perfectly packaged with care and Mariëlle is a diamond 💎. Thank you all

I always order from this place and i'm always thrilled with the customer service, I contacted Marielle about possibly shipping out a chin spoiler for one of my helmets, she couldn't have been more nicer and said with me being a returning customer she would approve this !! thank you so much ! i hope you get to see this Marielle

Wouldn’t even give one star but had to ordered a hoodie for my daughter for Xmas when I ordered it it said nothing about it being a pre order and said would be delivered before Xmas after chasing my order up they now tell me end of January that is no good for Xmas what do I give my daughter for Xmas and it’s not like this site is cheap either

I placed an order from this website and instead of shipping the order to the address on my confirmation email, they shipped my order to the address I used on an order over a year ago. They refuse to fix this issue. I spent money on products I will never receive.

Really poor quality of products and poor customer service. Big fan of Max and really dissapointed from that shop and the quality of Castore. Start peeling after less than year of very gently usage. Shame

It looks like I am another sucker for ordering from this website. Placed the order and was charges back in October, still waiting for the product. Have been told that it's on its way but nothing. DO NOT ORDER FROM VERSTAPPEN.COM!!

I have been buying from these a while all good and no issues at all!
Last May I buy the miami model F1 car as it is unique and great livery on it...paid up and was given email it would be delivered end of quarter 2023!
No sign contacted support (what a joke) apologies issued and told it would be after Xmas....Still no sign!wrote to support again asking when is it coming! I asked are they going to compensate us for the long delay! Response was it would be end of March! and they won't compensate for the long delay either!! And yetagain still nothing or email to say when it's coming and going by the reviews it seems I'm not the only one Customer service is pi@£ poor and badly managed Now I understand why this website don't use Trustpilot, to leave one on there Web site go onto Google maps look up there business leave post 😉

Awful experience and customer service. They have basically stolen my money, ordered the 2023 year book as a present, received notification item had shipped on 05.01.24, checked again a few weeks later as it hadn’t arrived, to see it had returned to sender. First customer service contact said they will send it back out when they locate it, next person said it needs to be investigated with dhl and it can take up to 10 days…and had the gall to ask me to let them know if I received the book during the investigation! I have contacted them again as the 10 days has lapsed and nothing back!
Ps still haven’t got my order or offer of a refund

Ordered a Max Verstappen 1/2 Mini helmet and I love it!! No complaints shipping was fast and easy to track. Will be ordering again.

I have ordered from them for a few years with absolutely no problems... It was great! Then I moved houses and ended up ordering several months later. I ordered in mid-November of 2023. I realized immediately after purchasing it was going to my old address. I contacted them within minutes, but they said it was already to late to change the address and I would have to wait for them to receive the package back. Christmas comes around and I contact them, DHL, and my old apartment. My old apartment says nothing came. DHL says it was delivered. Verstappen site says we will open a investigation with DHL and I will here back in 10 days. Weeks later I contact them saying I was not informed of the investigation. They respond that to much time has gone by and they have decided they will do nothing. I then asked if a refund is possible and no reply. This is the most ridiculous service I have ever gotten. Not to mention I contacted them several times in between the mentioned here. So apparently be carful they cannot stop a order or even cancel it after five minutes of ordering and if that stuff gets stolen or lost then you are screwed.

I ordered the Max Verstappen year book that was posted on the 08/01/2014 with tracking using DHL.
I followed the tracking and before it left Holland the tracking said it was being returned due to having the wrong customs label on the item. Then the tracking from the 08/01/2014 says returned to sender in transit. I have sent several emails to this company and each time they say, they are waiting for the item and its proticol not to do anything until its received back to them. I said what if its lost, and they just get nasty and say they are waiting for the item. I will somehow write to redbull & Max. I am sure they would not support this way of treating customers. Be very aware of buying anything from this company. There customer care is disgraceful.

Well, I was going to leave a review about this company but it seems that Felice is the problem in the company as other buyers have pointed to this agent. I am going to put this in writing to Red Bull Racing & a Copy to Max Verstappen as I'm shocked that the website is still allowing these issues no wonder they don't want to add Trustpilot to their home page instead they have used Google reviews so I'm asking everyone from now on if they have an issue with verstappen.com to review on both sites this will then show the reviews on google are in fact fake not like Trustpilot who give true accounts of the issues & credit when its due which I have done about many websites. Sorry Max Verstappen but until you sack Felice nothing will change & will turn your fans against you.