Vertu Motors  Reviews 19,162

I purchased a vehicle in February 2026. This went smoothly and the salesman Shayne Robotham was very good and assured that the car would be checked before I bought it. Within 2 weeks the drivers seat failed as the adjuster handle had broken away from the main seat. I am afraid that having raised the complaint immediately I was passed from Shayne to Edward Stephens, A Manager. I and am still chasing resolution some 4 months later. I had to chase them repeatedly and was left feeling that, as they had my money I was not a priority. The seat had clearly been patched as the stitching had come away and should have been picked up in their checks before they sold me the vehicle. I am really Dissapointed as I don't expect this level of service from a main dealer. I am now considering raising a complaint to the Motor Ombudsman if the complaint isn't addressed soon.

I have purchased a Toyota chr plus from vertu Toyota Rotherham and my experience with the whole team was amazing , All the the team are approachable and friendly and nothing is to much trouble no matter how small the query is . I mainly was supported throw my purchase by Raul who answered all my questions and queries (of which there have been many as I am new to EV driving ) and I felt he went the extra mile with his service and care to ensure that I was happy before proceeding with the purchase of my car. I will definitely use this dealership again and would recommend them to anyone wanting to purchase a car., as not only purchasing my car but all the after purchase service is also amazing .
Thank you

This is the first time i have used Vertu motors and the staff in the Chesterfield branch have been fantastic.
They guided me through every part of the procedure and kept me informed at all times.
A massive shout out to Rebecca for her support and a big thank you to Rob for the excellent customer service they gave me, and lastly a thank you to the lady who called me to explain something and i believe her name was Sharon.
Thank you for making this a good experiance Vertu Motors and well done to all staff above for there excellent Customer service.

Ellis was fantastic throughout the whole process. He explained everything to us at each stage. Genuine, intelligent and likeable, the whole package. Gave us confidence that we made the right decision.

Superb performance Vertu. Laurence and the team extremely professional, organised and friendly. Job done ✅

Me and my wife upgraded our matching cars this month after a call from Ross at Vertu Hillsborough.
He made the whole experience effortless for us. He's gone above and beyond to accommodate us.

Ross has been amazing through the whole process, hes managed to get us pretty much matching number plates.
The cars were waiting on display in the showroom for us when we picked them up which was a nice little touch.
He helped with everything, from setting up my phone with the incar system to showing me how everything worked and the new features the upgrades had.

Thankyou Ross for everything!

We dealt with the same person from day one who was excellent. Manu

Extremely pleased with our Land Rover Range Rover Sport Auto Diesel vehicle purchased from Vertu Land Rover at Matford Exeter, the service was brilliant. We were welcomed and looked after by all the staff. Jonathan Redfern was an excellent salesman, informative and knowledgeable at his job..... loved his restored Land Rover Jeep that was displayed in the showroom, our grandson wanted us to buy it!
A lovely gesture..."Unveiling ceremonial handover cover " when we were handed the keys. Thank you, we are truly gobsmacked!!

On arrival we were greeted by Zed who assisted us throughout our purchase.
Having previously enquired by telephone about the vehicle we purchased Zed promptly sent us a detailed and accurate video of the car.
Nothing too much trouble with a friendly and professional attitude.
Would definitely recommend his services.

Jack at Vertu MINI Durham was absolutely fantastic, nothing was too much trouble. He made the whole experience so memorable, being a Motability customer I have felt in the past like an afterthought but this time round for my first MINI I felt like royalty. Thank you so much, I have already recommended a friend of mine and she has ordered a car with you

This is our second time getting our new car from Nissan in the last 6 years and the whole experience has been fantastic. Whether it is a telephone call to them or taking the car in for servicing, the staff are so friendly and helpful. We couldn’t recommend highly enough and a special mention to Regan who has been great in getting the cars sorted for us!

Tamara was very helpful and did her utmost to find the right car for me. She is very approachable and knowledgeable. I would recommend Vertu and Tamara for their next motor vehicle

proessional fast an hih recomndet

Car bought on website, but salesman Alan was very helpful. They even stored the car until we could take delivery 5 week later.
Delivered today as arranged in excellent condition.

We had a brilliant experience purchasing our new car. From start to finish Cameron the Motability person was fantastic explained everything too us clearly.
Overall we would definitely recommend vertu motors to everyone, can’t fault them on anything.

Overall, friendly customer service who made our test drive and purchasing an easy and flawless experience. Flexible finance aided our decision to but a quality car.

Saw a vehicle I was interested in on the web and contacted the Derby branch. Reserved the vehicle and went to view it a couple of days later. Matthew,the sales person was very helpful and did me a walk around video of the car concentrating on the areas of particular interest to myself. On the day of the viewing he sent me another message to advise that the vehicle was all prepped & fuelled for a test drive. I really liked the car when I saw it and a test drive sealed the deal. Negotiations ensued relating to trading in my existing vehicle and a range of options were offered on the new car (warranty, insurance's, Diamond Bright etc) and a deal was done. I was very happy with the whole experience. All the staff we dealt with where polite and helpful. We were offered drinks and made to feel quite relaxed. I would certainly recommend Vertu and would have no hesitation in returning to purchase a vehicle off them again in the future. As it stands at the moment I found the car I was after with the spec and colour that I liked,with minimal fuss . I found the completion of the paperwork straight forward with Matt's help and he even explained to me what I needed to do to sort my private number plate as I had never swapped it over to a new vehicle.
Thanks to all I dealt with at Vertu it was an enjoyable experience (and the new car is GREAT!)

Excellent service by Adam .The staff made up a coloured car brochure for my special needs son. They were polite and helpful. The communication was cheerful and helpful. Great service .Will use again.

Best experience I had searching for a new car and I would recommend Vertu Widnes to anyone buying a new car like I did. Amazing, caring and honest staff and always willing to help and provide any support needed.

All the staff were very approachable and keen to help. The whole experience of purchasing a Mini was very smooth. Particular praise must be given to Ben and Lucy who were both very patient and guided me throughout the process.