I only went into Gloucester Vertu BYD simply to look at a BYD Seal (and see if I could get a test drive)! - I had already ordered one through a leasing company, but never physially seen one. The serv... See more
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We recently purchased a Ford Puma 123kW Electric from Bristol Street Ford, and we couldn’t be happier with both the car and the service we received. From the moment we walked into the dealership... See more
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Pressure free purchase. Great communication. I have bought several new cars over the years. The experience can be daunting with loads of pressure to buy extras and stressful negotiations. This was not... See more
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Our salesman Chris was extremely helpful and patient as we were novices to the world of electric vehicles. He guided us through the process answering all our questions in a friendly and professional m... See more
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Company details
About Vertu Motors - BYD Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, United Kingdom
- 0330 012 2373
4.8
Excellent
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Only went for a look!
I only went into Gloucester Vertu BYD simply to look at a BYD Seal (and see if I could get a test drive)! - I had already ordered one through a leasing company, but never physially seen one. The service received from Harvey and Gareth, coupled with the price they were able to offer, resulted in me cancelling the original order and leasing through Vertu. Professional throughout and brilliant customer service.
June 15, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your fantastic review! We're delighted that Harvey and Gareth were able to help you not only see the BYD Seal in person but also find a deal that convinced you to lease with us instead. It's great to hear that their professionalism and customer service made such a positive impression. We really appreciate your business and hope you enjoy your new BYD Seal! 🚗✨ Kind regards, Selina
Thank so much andrew french for all…
Thank so much andrew french for all your help and assistance you made our purchase very easy and quick glouchester
July 2, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Great service from Bristol Street Ford!
We recently purchased a Ford Puma 123kW Electric from Bristol Street Ford, and we couldn’t be happier with both the car and the service we received.
From the moment we walked
into the dealership, we were made to feel genuinely welcome. the salesperson was fantastic throughout the entire process—friendly, professional, and very knowledgeable. He took the time to explain everything about the car, answered all of our questions clearly, and made sure we felt completely comfortable with our decision.
Collecting the car was also a great experience, everything was done smoothly and professionally, big thanks to all.
June 26, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your fantastic feedback. We’re delighted to hear that you’re so pleased with your new Ford Puma Electric and that you received such a warm and professional experience from the moment you arrived.
It’s great to know the team provided friendly, knowledgeable support throughout, ensuring everything was clearly explained and that you felt confident in your decision. We’re also pleased that your collection went smoothly.
We truly appreciate your kind words.
Kind regards,
Matthew
Chris was super helpful and informative…
Chris was super helpful and informative throughout the process of initially looking at cars to then choosing one and taking care of having it delivered. The entire team at Vertu Gloucester are always really approachable, informative, friendly and willing to help! We highly recommend them.
June 26, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Lisa,
Thank you for your fantastic feedback.
We’re delighted to hear Chris was so helpful and informative throughout the whole process, from your initial enquiry through to delivery. It’s also great to know the team at Vertu Gloucester made such a positive impression with their friendly and approachable service.
We really appreciate your recommendation.
Kind regards,
Danielle
Great experience at Vertu Gloucester
Great experience at Vertu Gloucester, with Andrew walking us through the process from start to finish. Not as daunting as I thought it would be! We really felt looked after and ended up driving away with a great deal.
June 25, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hello Jon,
Thank you for your fantastic review! We’re delighted to hear you had a great experience with us at Gloucester and that Andrew was able to guide you through the process from start to finish, making everything feel straightforward and enjoyable.
It’s wonderful to know you felt well looked after and drove away with a great deal – that’s exactly what we aim for. We’ll be sure to pass your kind comments on to Andrew and the team.
We really appreciate your feedback and hope to see you again in the future.
Kind regards,
Kerry
A Shame
Enquired about a 26 plate Seal, and all was going great until they advised the roof glass was split.
After a bit of emails back and forth, with the dealer trying to establish a sale, I decided to cancel the sale and asked for my £99 holding deposit to be refunded (this did not happen) after a bit of further communication, they decide totally ignoring me was the best way forward for them.
Up until that point they had been ok,
It is a shame they were not very helpful in the end, they had the car I wanted, but clearly did not want my business, but were happy to hang onto my reservation deposit.
June 25, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Mark. Firstly can I apologise for the apparent poor service provided by my team and have asked Gareth Rees Jones our BYD Sales Manager to investigate your concern and put things right for you. We strive to provide the very best level of service possible and on this occasion appear to have fallen short of this objective. Kind Regards, Bob Grant. General Manager
Pressure free purchase
Pressure free purchase. Great communication. I have bought several new cars over the years. The experience can be daunting with loads of pressure to buy extras and stressful negotiations. This was not the case at all with Connor at Vertu Gloucester. He was an absolute pleasure to deal with and made buying a new car the joy that it should be. Thank you Connor!
April 10, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Hazel,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu BYD Gloucester was pressure‑free and enjoyable.
It’s wonderful to know that Connor provided great communication and made the whole process feel easy and stress‑free. We completely understand how car buying can sometimes feel overwhelming, so it’s fantastic to hear that Connor made it the positive and enjoyable experience it should be.
Your kind words mean a great deal to the team, and we’ll be sure to pass on your feedback to Connor — he will be thrilled to hear it.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
I did not know anything about BYD cars…
I did not know anything about BYD cars but thanks to Andrew I am now the owner of a Dolphin Surf.
I wanted a small electric car and this is just that but feels roomy inside .
Thank you Andrew for such a good customer experience
June 19, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
An honest and pleasant saleswoman…
An honest and pleasant saleswoman called Tiegan who went out of her way to explain and make the handover run smoothly.
June 18, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Robert,
Thank you for your fantastic 5-star review!
We’re delighted to hear Tiegan provided such an honest and pleasant experience, and that she took the time to ensure everything ran smoothly at handover.
We hope you enjoy your new vehicle and look forward to welcoming you back again soon.
Kind regards,
Kerry
Brilliant customer service Taylor was…
Brilliant customer service Taylor was amazing. Very clear with all details and very fast with closing the deal
June 7, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Ewelina,
Thank you for your review. It’s great to hear that Taylor provided such brilliant customer service, explaining everything clearly and getting everything completed so efficiently. We’re delighted you had such a positive experience.
Kind regards,
Dean
Sale
Our salesman Chris was extremely helpful and patient as we were novices to the world of electric vehicles. He guided us through the process answering all our questions in a friendly and professional manner. We particularly enjoyed his pre pick up video on the day of handover.
June 12, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Good afternoon Robert,
Thank you for your review. It’s great to hear that Chris was so helpful and patient while guiding you through the move to an electric vehicle. Taking the time to explain everything clearly and answer questions in a friendly, professional way really makes a difference.
We’re pleased you enjoyed the pre‑collection video as well — a great way to make the handover even more engaging.
Kind regards,
Dean
Friendly salesman
Friendly salesman, but was a bit disappointed that even after I said I wanted to pay cash and explained why I was still asked by the manager why I didn’t want finance and did I realised it offered me more protection, it was verging on hard sell.
Apart from that everything went smoothly and I was over the moon with the car
June 3, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you Jackie for taking the time to leave us a review.
We're delighted to hear that you were pleased with the service provided by Rupert in our sales team and that you're over the moon with your new car. It's great to know that the overall process went smoothly for you.
We also appreciate your honest feedback regarding the finance discussion. While we have a responsibility to ensure customers are aware of all available options and the benefits they may offer, we never want anyone to feel pressured. Your comments have been noted and will be shared with the team to help us maintain the right balance between providing information and respecting our customers' preferences.
Thank you again for your business, and we wish you many happy miles in your new car.
Kind regards,
Iain Davison
Used Car Sales Manager
Skoda Kamiq purchase
We recently purchased a Skoda Kamiq from Vertu Motors. From start to finish the whole process was incredibly smooth and professional. The communication was excellent and we are really pleased with our new motor. Alan who dealt with our enquiry and purchase was really knowledgeable and helpful throughout the entire process. Overall excellent customer service.
June 3, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your wonderful review!
We’re delighted to hear that your experience purchasing your Skoda Kamiq was smooth and professional from start to finish. It’s great to know that the communication throughout met your expectations and that you’re so pleased with your new car.
Alan will be especially pleased to hear your kind words. His knowledge and helpful approach are key to delivering the high level of service we aim for, so it’s fantastic to know he made such a positive impact on your journey.
Thank you again for your feedback, and we hope you enjoy every mile in your new vehicle!
Kind regards,
Keith
The staff were welcoming helpful good…
The staff were welcoming helpful good service thank you
May 30, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Les,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu BYD Gloucester welcoming, helpful, and that you received such good service.
Your kind feedback is greatly appreciated and will be shared with the team. Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Vertu, great service.
The staff were very friendly and welcoming, answering all my questions and going through the process step by step. Even had an unavailing in the show room. Many thanks to all involved.
May 30, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you for your lovely review. We’re so pleased to hear that you found the team friendly and welcoming, and that everything was explained clearly throughout the process. The showroom unveiling sounds like a fantastic moment — we’re delighted you enjoyed the experience. Many thanks to you as well for choosing us.
Many thanks,
Chloe
Buying a new car can feel overwhelming
Buying a new car can feel overwhelming, but my experience was made genuinely straightforward thanks to Georgina. From the very beginning, she was incredibly helpful and clearly knew her stuff. What stood out most was her honesty — she didn’t just tell me what I wanted to hear, but instead gave realistic, practical advice that helped me make a well-informed decision.
Georgina kept my expectations grounded while still making the process feel exciting, which I really appreciated. She took the time to explain everything clearly and made sure I understood each step along the way. Communication was excellent throughout — I was regularly updated on progress, so I never felt left in the dark.
Overall, it was a smooth and positive experience, and I’d absolutely recommend working with Georgina if you’re looking for someone knowledgeable, transparent, and genuinely supportive when buying a car.
May 16, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Georgia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Steven Bill - outstanding service from start to finish
Steven Bill was absolutely fantastic with regarding the sale of our new Puma. Steven asked what we required in a new car and produced 2 options for us to consider. He was very informative, down- to- earth, professional and engaging throughout. Steven followed up on phone calls; took the time to go through all the functions of the car and ensured I felt confident to drive the car away from the fore-court. Nothing was too much trouble. Steven made the buyer of our new car stress free and such an enjoyable experience. I would highly recommend him.
May 14, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
hted to hear that Steven Bill provided such an outstanding experience when purchasing your new Puma.
It’s wonderful to know that Steven took the time to understand exactly what you were looking for and presented options that suited your needs. His informative, down‑to‑earth, and professional approach clearly made a real difference, and we’re especially pleased that his communication and follow‑up kept everything running smoothly.
aking the time to go through all the vehicle functions and ensuring you felt confident before driving away is exactly the level of care we aim to provide, and it’s great to hear that nothing felt like too much trouble throughout.
We’re thrilled that Steven made your car‑buying journey stress‑free and enjoyable — your recommendation will mean a great deal to him and the whole team.
Enjoy your new Puma!
Sophie at BYD Gloucester was absolutely…
Sophie at BYD Gloucester was absolutely fantastic , really kind, warm, and welcoming throughout the whole process. She made the buying experience smooth, stress-free, and genuinely enjoyable. Her professionalism, patience, and excellent customer service made a huge difference. Highly recommend asking for Sophie if you’re visiting BYD Gloucester!
May 19, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at BYD Gloucester.
It’s wonderful to know that Sophie provided such kind, warm and welcoming support throughout, making the whole process smooth, stress-free and enjoyable. Delivering professional and patient service is exactly what we aim for, so your feedback will mean a lot to her and the wider team.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
Really helpful staff
From the time that we saw the advert on line for the car, the staff couldn't have been more helpful. We visited Vertu in Gloucester, were made welcome, went for a test drive and said yes to purchasing the car. We might have hit a snag as we didn't have either mobile phone with us and couldn't leave the deposit. NO problem, an easy (and kind for two not very savvy tech users) option was suggested. Everything went through and we now have a new car. Thank you!
May 12, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
hank you so much for your lovely feedback. We're delighted to hear that your experience — from spotting the advert online through to collecting your new car — was so positive.
It’s great to know the team at Vertu Gloucester made you feel welcome, supported you through the test drive, and helped you confidently move forward with your purchase. We’re especially pleased that, even when you hit a small snag with not having your phones, the team found a simple and helpful solution — making the process easy and stress‑free for you.
Providing that level of flexibility and understanding is exactly what we aim for, so your kind words mean a great deal.
Congratulations on your new car, and thank you again for choosing us!
Kind regards
Dawn
Chris & Peter - The sweetest Souls on earth!
Chris was so helpful for me getting my AudiA1.
Super smooth process, really good at responding and just all round polite. He explained everything in detail for me without making me feel too overwhelmed.
Peter the delivery driver was the sweetest soul on this earth!
Thanks guys!
May 15, 2026
Unprompted review
Reply from Vertu Motors - BYD Gloucester
Hi Chloe
Thank you for your lovely feedback. We're delighted to hear that Chris was so helpful in getting your Audi A1 and that the whole process was super smooth. It’s great to know he was responsive, polite, and took the time to explain everything clearly without making it feel overwhelming.
And what a lovely shout‑out for Peter the delivery driver too — we’ll be sure to pass that on! It’s wonderful to hear he made such a positive impression.
Thank you again — enjoy your Audi A1!
Kind regards
Dawn
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