vertumotorcycles.com Reviews 

312
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and knowledgeable throughout the entire purchasing journey. Many buyers appreciate the smooth, hassle-free procedures and the honest, straightforward guidance provided when selecting a new motorcycle. A few other people also felt that the overall experience was significantly enhanced by detailed vehicle handovers and readily available test rides. Reviewers additionally noted the excellent communication, fair trade-in offers, and efficient support received from the team during and after transactions. People consistently found the dealership environment welcoming and professional from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently professional,... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently professional, friendly, and... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their new bikes.... See more

Customer service

Consumers find customer service to be positive, highlighting friendly and helpful staff who make the entire... See more

User experience

People report positive experiences with user experience, highlighting an enjoyable and smooth purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vertu BMW motorrad Shipley were fantastic all round, super friendly and helpful as I have always found from any BMW dealer, I dealt with Oliver Wetherill who was great, from my initial enquiry, th... See more

Company replied

Rated 5 out of 5 stars

Recently bought a BMW S1000r Sport from Vertu Sunderland. I have to say, what an amazing experience it was from start to finishing. Rebecca and Stephen really looked after me. The process couldn’t ha... See more

Company replied

Rated 5 out of 5 stars

Michael in Motorcycle Sales made my experience in purchasing a Honda GB350S very easy. Luckily they had a used bike for sale which I was offered a test ride which I accepted. I ordered a new bike whic... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Steve Brown at BMW Motorrad Sunderland for easing me onto a new bike. The whole process was very smooth and efficient. No pressure, but straight forward honest answers to all my quest... See more

Company replied


Company details

  1. Motorcycle Dealer
  2. Motor Vehicle Dealer

About vertumotorcycles.com

Written by the company

At Vertu Motorcycles we have a fantastic selection of quality new and used motorcycles for sale from some of the world’s leading bike manufacturers.

Our expert team are committed to making the process of buying a motorcycle as simple as possible. With a wealth of knowledge, our sales team will be on hand to help answer any questions that you may have, with transparent advice – whether you visit your local dealership or choose to buy online.

Plus, we don’t just sell motorcycles – we can help you look after them too! Our team of highly skilled technicians can take care of all MOT, servicing and repairs work at our specialist workshops that are equipped with the latest technology and tools.

We also provide a professional helmet fitting service and have a range of accessories for all motorbike makes and models.

As part of our commitment to you, we will be there every step of the journey – from initial interest to after purchase you will benefit from help and advice from our expert team.

If you are looking for a new or used motorcycle, or motorcycle MOT testing, servicing or repairs then get in touch today to see how we can help. You can contact your local dealership, or browse online.

Contact info

4.8

Excellent

TrustScore 5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(312)

265 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kerry was fantastic

Kerry was fantastic. Great communication and bike turned around in a week . Very professional and efficient . Credit to your company .
Andy lowe
New f900r

August 29, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review, Andy.

We are delighted to hear that Kerry provided such professional and efficient service throughout your experience. It's great to know that communication was excellent and that everything was turned around so quickly, helping you get on the road with your new BMW F900R in no time.

Your kind words are greatly appreciated, and we will be sure to pass your feedback on to Kerry. She will be thrilled to know she made such a positive impression.

Thank you for choosing Vertu Motors. We hope you enjoy every mile on your new F900R.

Kind regards,
Keith

Advertisement
Rated 5 out of 5 stars

Worked hard to get a good deal on the…

Worked hard to get a good deal on the bike I wanted. Friendly staff and good service.
Only suggestions for improvements is to make the handover a bit more personalised. For instance, a key ring instead of a plastic tag, ask me if I will be solo or with passenger so the tyre pressures can be set to suit me straight away. Just little things. Overall 5 star !!!

August 28, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Pete,

Thank you for your fantastic 5-star review!

We’re delighted to hear the team secured a great deal on the bike you wanted and provided friendly, professional service throughout.

Thank you also for your feedback regarding the handover experience. We really appreciate your suggestions and will share them with the team.

We hope you enjoy your new bike and look forward to welcoming you back in the future.

Kind regards,
Kerry

Rated 5 out of 5 stars

100% satisfied with the motorbike i…

100% satisfied with the motorbike i received and Luke who delt with me was an incredible salesman highly recommended

August 28, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review.

We are delighted to hear that you are 100% satisfied with your new motorbike. It's great to know that Luke provided such an incredible experience and helped make the whole process smooth and enjoyable from start to finish.

Your recommendation means a great deal to us, and we will be sure to pass your kind words on to Luke.

Kind regards,
Keith

Rated 5 out of 5 stars

Recently bought a BMW R1250 GS from…

Recently bought a BMW R1250 GS from Vertu Shipley great service by Oliver, very knowledgable and everything went smoothly. This is the second bike I have bought from Vertu Shipley and could not recommend them highly enough. Thanks

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Vertu BMW motorrad Shipley A*

Vertu BMW motorrad Shipley were fantastic all round, super friendly and helpful as I have always found from any BMW dealer, I dealt with Oliver Wetherill who was great, from my initial enquiry, through to collection of my new F900r, outstanding and friendly. Will book in my first service with him soon.

Thank you,

Daniel Vane

August 22, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review, Daniel.

We are delighted to hear that you had such a positive experience with Vertu BMW Motorrad Shipley. It's wonderful to know that Oliver Wetherill provided outstanding service from your initial enquiry right through to collecting your new BMW F900R.

We're pleased that Oliver's friendly, helpful, and professional approach helped make the whole process enjoyable and straightforward. Your kind words will mean a great deal to him and the wider team.

Thank you for choosing Vertu BMW Motorrad Shipley. We hope you enjoy every mile on your new F900R, and we look forward to welcoming you back for your first service.

Kind regards,
Keith

Advertisement
Rated 5 out of 5 stars

Recently purchased a F450gs from Virtu…

Recently purchased a F450gs from Virtu Shipley, service and staff were excellent.

August 24, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review.

We are delighted to hear that you are enjoying your new F 450 GS and that you received excellent service from the team at Vertu Shipley. Providing a friendly, professional, and hassle-free experience is exactly what we strive for, so it's wonderful to know our staff made such a positive impression.

Thank you for choosing Vertu Shipley. We hope you enjoy every mile on your new bike and look forward to welcoming you back in the future.

Kind regards,
Keith

Rated 5 out of 5 stars

Great service by Jonny at BMW Motorrad…

Great service by Jonny at BMW Motorrad Sunderland, went above and beyond to find the right bike for me, thank you !

August 25, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review.

We are delighted to hear that Jonny at BMW Motorrad Sunderland went above and beyond to help you find the right bike. Providing knowledgeable, friendly, and customer-focused service is exactly what we strive for, so it's great to know that Jonny made your experience such a positive one.

Thank you for choosing BMW Motorrad Sunderland. We hope you enjoy every mile on your new bike and look forward to welcoming you back in the future.

Kind regards,
Keith

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Chris whom i dealt with was excellent, honest and kept me informed all the time of the progress of my bike upto the day I collected it. All the staff are pleasant and helpful. I would highly recommend anyone purchasing a bike from Vertu Honda

August 21, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Keith,

Thank you for taking the time to leave us such a fantastic 5-star review.

We're delighted to hear that you received absolutely excellent service from Vertu Honda and that Chris provided such a positive experience throughout your bike purchase. Keeping customers informed every step of the way and providing honest, transparent advice is exactly what we strive for, so it's wonderful to know that Chris delivered this from the moment you enquired right through to the day you collected your bike.

We're also pleased to hear your kind comments about the wider team. Creating a friendly and welcoming environment for our customers is very important to us, and your feedback is greatly appreciated.

Thank you for your recommendation. We'll be sure to pass your kind words on to Chris and the rest of the team, who will be delighted to receive them.

We hope you enjoy many safe and happy miles on your new bike and thank you again for choosing Vertu Honda.

Kind regards,
Liza.

Rated 5 out of 5 stars

Great experience

Great experience. Staff most helpful and knowledgeable (Kenn &Luke)kept informed about progress , well worth the wait.
Very pleased with my Honda CB 1000 F .
Tim

August 21, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your wonderful review, Tim. We're delighted to hear you had a great experience with us and that Kenn and Luke kept you informed throughout the process. It's fantastic to know their helpful and knowledgeable service made the wait worthwhile.

We hope you're enjoying your new Honda CB1000F, and we truly appreciate your recommendation. Wishing you many happy miles ahead, and we look forward to welcoming you back in the future! 🏍️😊. Kind regards, Selina

Advertisement
Rated 5 out of 5 stars

Everyone I dealt with from sales to…

Everyone I dealt with from sales to service was great. They couldn’t have been more knowledgeable and really took the time to understand my needs (and wants) when I was struggling to make a decision on which bike to go for, giving me loads of time to ride the bikes and putting no pressure on the decision.
Once made they sorted the right bike and got it to me in double quick time.

August 18, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review.

We're delighted to hear that both our sales and service teams provided such a positive experience. It's great to know you felt supported throughout your search for the right bike, with plenty of opportunity to test ride different options and no pressure when making your decision.

We're also pleased that once you'd chosen the right bike, everything was arranged quickly and efficiently. We hope you're enjoying your new bike and wish you many happy miles ahead.

Many thanks,
Chloe

Rated 5 out of 5 stars

This is my second new bike from…

This is my second new bike from Stockton and once again superb service from all the staff, Luke was more like a friend and talked me through everything, Ken once again gave me a good deal, thanks everyone

August 21, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good morning Paul,

Thank you for your wonderful feedback and for choosing us again for your second bike. It’s fantastic to hear you received the same superb service once more. We’re delighted Luke made the experience so enjoyable, taking the time to talk you through everything, and that Ken was able to secure another great deal for you. Your continued loyalty means a lot to us, and we hope you enjoy your new bike.

Kind regards,
Dean

Rated 5 out of 5 stars

New F900r Vertu Exeter

I have just bought a brand new BMW F900R from Vertu Exeter Motorrad, the service from start to finish has been great, I have dealt with both Kerry & Thomas, they were both excellent to deal with and made the process very smooth even though I ordered the bike whilst on holiday in the Alps. Really pleased with my new toy and looking forward to being part of the Motorrad family.

August 21, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review. We're delighted to hear that Kerry and Thomas provided excellent service and made the process of purchasing your new BMW F900R so smooth, even while you were away in the Alps. Enjoy your new bike, and welcome to the Motorrad family!

Many thanks,
Chloe

Rated 5 out of 5 stars

Purchase of new BMW R1300GS

The staff at Vertu BMW Motorrad Rotherham were exceptionally helpful during the purchase and collection of the new GS. In particular I would thank Zoe Turner, Sansha Coleshill and Micheal North for their friendly and professional support. from arranging demonstration test rides, through making the purchase, to delivery of the new bike in a timely and professional manner.

August 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

all went very smootherly and no probs…1

all went very smootherly and no probs at all very good staff and no hassle thanks

August 14, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your kind review.

We are delighted to hear that everything went smoothly and that you experienced no problems at all. It's great to know that our team provided such good service and made the whole process hassle-free for you.

Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope to welcome you back in the future.

Kind regards,
Keith

Rated 5 out of 5 stars

Lovely bike, great experience

This was an opportunity to fulfil a dream and spend a lot of money. A review should be read in that context. Everyone is pleasant, knowledgeable, helpful and professional in guiding you through a complex set of questions and coming to a conclusion. The experience was as it should be and 5 star. If I want to be picky, there is a little coordination issue with the centralised call centres and the local branch but as I said that is being picky. I look forward to working with them more.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

2nd Hand Africa Twin

I bought a second hand Honda Africa Twin and was very well looked after by Adam Corney. I will definitely be doing more business with Vertu and Adam. Well done.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

I was dealt with by Michael North who I found to be friendly, professional and d polite. After organising a test ride, I traded a gs1200 for a new f450gs. The deal was fair and everything was dealt with swiftly and concisely. The only negative criticism i have regarding Vertu is the telephone system which i find laborious and long winded. Even when I had got a quick enquiry at Rotherham I faced a barage of questions from a call handler somewhere other than Rotherham, please reinstate direct phone lines.

August 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Buy with confidence!

I bought a Honda NC750S from Vertu Honda Grantham.
I was looked after very well by Dave Atkin.
The process was very professional, trustworthy, and friendly, I would definitely recommend this dealership.
The bike was very well prepared by the workshop technicians, with a new chain and sprocket set fitted, plus fork seals replaced without me having to even ask, bike also had a fresh Honda service and lots of MOT with road tax organised in advance.
The physical showroom is just off the A1, easy access, very modern with facilities and a tuck shop outside, so you can visit, check out the bikes and have refreshments.
Dave kindly guided me through all the paperwork and briefed me on the workings of my new bike.
The bike is exactly what I wanted I am very pleased.
All in all it was an enjoyable experience and I would definitely use them again.
Thanks Dave!
Best wishes from Paul.C.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

They did me a fair deal on my px

They did me a fair deal on my px, good communication all of the way through, very professional, will buy my next bike from there.

August 12, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Graham,

Thank you for your fantastic 5-star review!

We’re delighted to hear you were pleased with the part exchange offer and received great communication throughout the process. It’s wonderful to know the team provided a professional service and made the experience such a positive one.

Thank you for your kind feedback and loyalty. We look forward to welcoming you back when it’s time for your next bike.

Kind regards,
Kerry

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look