From start to finish the process of buying our new BMW 220 Grand Coupe from Vertu, Durham has been excellent. Our salesman, Liam Robinson, has been outstanding and is a credit to the Company. Everythi... See more
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Location
Switch locationBroomside Park, BMW, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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Excellent from first call to look around to picking up my new car. Andy Nicol was so professional , and helpful , and with a really supportive and patient approach , and I was very pleased to have hi... See more
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From start to finish the service at BMW Vertu Durham was excellent. A special mention to Gaz who made the process of buying a new car an enjoyable experience. Very easy to get in touch with with any q... See more
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Excellent customer service from start to finish at the Durham branch, hence we ended up purchasing two new BMW cars recently. Nick helped with my husbands purchase & Gaz looked after us when it was m... See more
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Company details
About Vertu Motors - BMW Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, BMW, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0344 659 9618
4.8
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have brought and approved used 3…
I have brought and approved used 3 series which has been delivered with a faulty TMPS valve so could not use the car for 5 days until I took it to a bmw service for repair. Then after driving the car for few days i notice that there is and issue with the steering so I book it for repairs under the warranty, but that service could not provide a courtesy car and they said to speak to Vertu,which i did and they did not want to help with and still doesn't want to.As the 1st stage of the repair did not fix the issue and the bmw service i use they only have courtesy car in 3 weeks.Now I will have to drive an unsafe car until then.
For a vehicle sold as “BMW Approved”, with a supposed 120-point inspection, I expected a far higher standard of care and after-sales support.
I trusted Vertu to sell me a car that was fully checked and safe, but instead I am left with a defective vehicle, no assistance, and no urgency to put things right. Very disappointing experience and not what I expect from a BMW dealership.
September 26, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Dear Mr Puicar,
Thank you for taking the time to leave a review. I understand how frustrating this must be and I will reach out to BMW UK in attempt to speed up the loan car availability. Geographically this is a challenge relying on other BMW outlets and their loan car availability to fix an issue that is covered under warranty. If you were local to us I'm sure we could address this issue in a more timely manner. Thank you for your patience and I will update you accordingly. Assuring you of our best intentions, Owen Brown, Head of Business
Superb personalised service from start…
Superb personalised service from start to finish from Durham branch by Jon and William.
October 27, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning Richard. Thank you so much for your kind words! We are so happy to hear that John and William were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent service
October 25, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning, Julia. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Great garage great customer service
Great garage great customer service
October 14, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Great service
An excellent experience from start to finish. I was able to reserve a car easily and arranged a test drive. Then it was no problem to test out another car. Once decided to buy everything was seamless and easy. Able to drive the car away the same day after a valet and some flowers 🌹 . I would use and recommend again.
October 20, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Simple and Straight Forward Process
Simple and straight forward with minimal fuss. Great communication and advice throughout the process.
October 15, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Impressive customer service.
The customer service was impressive.
I had visited just to view a Honda at my daughters suggestion.I had partially decided on another car .
However the Sales Rep highlighted all the benefits of the Honda and patiently accompanied us on the test drive identifying all the features and assets of the car.
Her relaxed manner and enthusiasm contributed to me changing my mind.
Natalie was extremely helpful throughout the whole sale ,explained in detail the various add on options and definitely was instrumental in my purchase.
I would recommend anyone thinking of purchasing a Honda to visit this branch.
October 4, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning, Carmel. Thank you so much for your kind words! We are so happy to hear that Natalie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Couldn’t of asked for a better service
Couldn’t of asked for a better service! Gary made the whole process seem less from start to finish, I was a little indecisive as to what I wanted when I first came into the garage, but he has the patience of a saint and everything was so streamlined! Thank you once again to the Vertu Durham team but in particular Gary, I LOVE my new car!!!
October 4, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Gary was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Excellent service
Excellent service. Really helpful sales staff and excellent product
October 8, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning, Bill. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
New BMW 2 series coupe
Great service from Nick from order of new car to delivery. Car beautifully presented on handover.
October 8, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning. Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
every thing was spot on
October 7, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thanks for taking the time to mark us as 5 stars! Kind regards, Selina
Poor customer service and bad communication regarding refund
Ordered a motor part that was not delivered as communication from Vertu and their courier was very poor. Therefore the part returned to Vertu Motor and a refund requested.
Several weeks later I am still waiting for my money back. This part that has remained with Vertu Motors and their courier the entire time but apparently has not reached Vertu Motors store for a refund to be processed.
My next step is to contact Trading Standards as Vertu Motors issue is with their courier not me and I should be refunded with immediate effect.
October 6, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon. Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MH0610 Kind regards, Dean
Fabulous experience !!
Tom Sutton was fantastic throughout the sales process. Professional, helpful and very detail conscious on handover day. Nothing was too much trouble. I will use Vertu Mini Durham again without hesitation.
September 30, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Good afternoon Marie. Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great service from Nick Jimson
Great service from Nick Jimson and staff.
Car was as described , and ready for collection on time. Paperwork was also accurate , completed , and ready. Many thanks to all.
September 23, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Happy Customers
Our experience from start to finish was immaculate, we couldn’t fault our sales man Nick Jimson at the Durham branch.
Nick ensured our experience was top quality leaving us very happy customers, finished with a nice handover/thank you from one of the bosses.
Highly recommend Durham Vertu Motors.
September 25, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Amazing service!
Amazing service, thoroughly professional, and really helpful. I was assisted by Victoria who was excellent - Victoria helped me pick the right car, she talked me through all the relevant information and the finance options. Victoria was really friendly, never pushed me to make a deal but guided me through my options instead. Victoria made the process of buying a new car easy for me- the service was perfect. I would definitely recommend Vertu Motors to other drivers.
September 20, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you so much for your kind words! We are so happy to hear that Victoria was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Customer service was excellent
Customer service was excellent , Gaz really looked after us.
September 19, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Gaz and the team. We hope to see you again soon. Happy motoring, Kerry
Great people Excellent service and a…
Great people Excellent service and a good deal.
September 15, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Vertu BMW Durham Team / BMW 120
The Vertu BMW Durham Team that I dealt with could not have done anything better, to be honest.
September 6, 2025
Unprompted review
Reply from Vertu Motors - BMW Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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