Thanks Tim for taking the time to take us for a test drive on Saturday and explain the details of the car I was interested . Tim is very approachable, friendly and professional, there was no hard s... See more
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Excellent service from Neil and Daniel - 4 days from seeing the car online in Vertu Yeovil (Somerset), agreeing to buy and getting the car in York on a Bank Holiday Monday! ⭐️⭐️⭐️⭐️⭐️
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I bought a Mini Cooper s Carl was a perfect salesman from start to finish couldn’t do enough to help me with my purchase and what a great guy to top it.during my purchase my father past away so i... See more
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Our buying experience was excellent from beginning to end. It was so refreshing to have a sales executive who was knowledgeable, helpful and extremely patient in explaining all the tech on the new ca... See more
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Company details
About Vertu Motors - BMW York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 2300
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great experience
Great experience
Car fantastic
Our sales person was new to the company young man called called
Callum who was exceptional
With every step .
April 21, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Dear Menzies Norwich,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great experience and that you’re so pleased with your new car.
Your kind comments about Callum are very much appreciated. It’s fantastic to hear that, despite being new to the company, he provided exceptional support at every step of the process. Your feedback will be shared with Callum and the team.
Thank you again for choosing BMW York, and we hope you enjoy many happy miles ahead.
Kind regards,
Liza
I first enquired about a Mini with Carl…
I first enquired about a Mini with Carl some months ago but sadly it sold very quickly. Carl continued to search and having sent me some vehicles, which I declined, he found me my ideal car! It was at another Vertu Garage and he had it shipped over to the showroom in York. The whole sales experience was seamless; with an online call to go through paperwork and frequent updates. On Saturday, I drove up to York from Melton Mowbray and met with Carl who talked through the car purchase, discussed some additional services I could have and made me a nice coffee! The deal was done and I was introduced to my new wheels. All in all it was such a pleasant experience, there was no "hard-sell" and great communication. Carl is helpful, friendly and tenacious! If they don't have what you want, they will do their very best to find it ! Thank you Carl!!!
April 18, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Dear AMC,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that Carl’s persistence and dedication helped you find your ideal Mini, even after your initial enquiry and despite the first vehicle selling so quickly.
It’s great to know that the process was seamless from start to finish, with clear communication, regular updates, and the flexibility of completing paperwork online. We’re also pleased to hear that your visit to the showroom in York was relaxed and enjoyable, with no pressure and a warm welcome.
Your kind comments about Carl’s friendly, helpful and tenacious approach are very much appreciated and will be shared with the team. Thank you again for choosing BMW York — we hope you enjoy every mile in your new car.
Kind regards,
Liza
First class experience
The whole experience with the staff at York was first class. Face to face was excellent, being older however the electronic signing of paperwork was challenging.
April 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that your overall experience with the team at York was first class and that the face-to-face service met your expectations. Providing clear, friendly, and personal support is extremely important to us, so it’s great to know this came through.
We also really appreciate your honest comments regarding the electronic signing process. We understand that digital paperwork can be challenging, and your feedback is valuable as it helps us improve how we support customers through this part of the journey. Please be assured our team is always more than happy to take extra time or offer additional guidance whenever needed.
Thank you again for choosing us, and we hope you continue to enjoy many happy miles ahead.
Kind regards,
Keith
Super service provided
Purchased my used JCW mini through sales person Ben and he was extremely professional - thank you
April 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi there,
Thank you for the great review. Wonderful to hear your JCW MINI purchase went so smoothly and that Ben looked after you so professionally throughout. He’ll really appreciate the feedback.
Kind regards,
Kerry
I actually wish I could more than 5…
I actually wish I could more than 5 stars for the service and experience I received from Vertu Motors (MINI) in York. Special shout out to Cameron who was an absolute star and helped me so much when my local Mini dealer let me down disastrously. I drove over 200 miles to pick up my new car but it was definitely worth it.
Every step of the way I was given accurate and informative responses - Cameron went above and beyond to get me the car of my dreams.
This is my 6th Mini and by far this was the best experience I have had.
Thank you Vertu and Cameron !
April 14, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi there,
Thank you for the incredible 5‑star review — it’s wonderful to hear you’d give even more stars if you could.
Cameron will be absolutely thrilled with your feedback. Going above and beyond, keeping you fully informed, and helping you secure your dream Mini — especially after a disappointing experience elsewhere — really shows his dedication. Driving over 200 miles is no small thing, and we’re delighted it was worth the journey.
For this to be your sixth Mini and your best experience yet means a great deal to the whole team.
Thank you again for your trust in Vertu and in Cameron.
Kind regards,
Kerry
Great customer service from Vertu BMW…
Great customer service from Vertu BMW York. They took care of everything and the whole process from deciding on a vehicle to driving it home went so smoothly.
April 10, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind feedback. We’re delighted to hear that the team at Vertu BMW York took care of everything and made the whole process from choosing your vehicle to driving it home so smooth and straightforward. Your comments are truly appreciated.
Many thanks,
Chloe
Purchase of new car
The sales staff were very helpful and knowledgeable about the mini that we purchased and made the financial decisions easy for us to understand
April 9, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind review. We’re delighted to hear that our sales team were helpful and knowledgeable about the MINI you purchased, and that they made the financial options easy to understand. Ensuring our customers feel informed and confident throughout the process is very important to us, and your feedback is greatly appreciated.
Kind regards,
Keith
Excellent Service
Knowledgable staff. No pressure sales. Kept up to date with delivery/ collection times. Hassle free service
April 7, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Claire,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive, hassle‑free experience at Vertu BMW York.
It’s great to know that the team were knowledgeable, provided a no‑pressure sales experience, and kept you fully updated throughout the delivery and collection process. Your feedback is really appreciated and means a lot to the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy your new car.
Kind regards,
Liza.
Excellent service from the sales team
Excellent service from the sales team, in particular Andrew and Chris from the start of the sale process until thefinal delivery.
March 9, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon
Thank you for your review. I’m really pleased to hear you received such excellent service from the sales team, and that Andrew and Chris supported you so well from the very start right through to delivery. It’s great to know the whole process felt smooth and well‑handled.
Wishing you many enjoyable miles in your new BMW.
Kind regards,
Dean
A genuinely superb overall service.
A genuinely superb overall service.
I’ve been fortunate enough to buy and own several nice cars from various different dealerships around the country and sadly I’ve found that good service isn’t always guaranteed.
This was amongst the best service and experience I’ve had.
A good deal backed up with concise comms, email returns and phone calls coupled with honest chats and down to earth chat.
Despite being 3 years old my new 2022 X5 is virtually as new.
A shout out to Kallum, thank you.
Overall a 300 mile round trip to collect my new car and I’m very content. I would definitely use them again and would recommend them.
March 23, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for taking the time to share such a fantastic review. It’s wonderful to hear that your experience was amongst the best you’ve had, with clear communication, honest conversations, and a great deal to match. We’re delighted that your 2022 X5 exceeded expectations and felt virtually brand new.
Kallum will really appreciate the shout‑out—thank you for recognising his efforts. It’s great to know the 300‑mile round trip was worthwhile, and we truly appreciate your recommendation and trust.
Kind regards,
Keith
Helpful and friendly staff
Always a friendly smile and welcome from Becky. From the day of purchase and the arrival of the car I was kept in the picture and guided along the payment process
On the day of collection she sat in the car and talked me through the technology.
That was helpful for me. Many thanks
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you, Fay, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that Becky provided such friendly and supportive service throughout your experience with BMW York. It’s great to know you were kept fully updated from purchase through to delivery, and that her guidance during the payment process was clear and helpful. We’re especially pleased that Becky was able to sit with you in the car and talk you through the technology — a personal touch that can make all the difference.
Your kind words mean a lot, and we’ll be sure to pass them on to Becky and the team.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Excellent Service from Vertu Motors York
Excellent Service from all the team at Vertu Motors - York. Carl who helped me with the process of buying a new car was superb, he went above an beyond showing understanding and extreme patience with my lack of knowledge with new technology and I couldn't have asked for more. The communication and hand over went very smoothly and I would have no hesitation in recommending Vertu Motors to anyone.
You would be in very safe and professional hands.
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you, Jeanette, for taking the time to leave such a wonderful 5‑star review.
We’re delighted to hear that you received excellent service from the entire team at Vertu BMW York. It’s especially lovely to know that Carl supported you throughout the process with such patience, understanding, and professionalism. His willingness to go above and beyond — particularly in helping you feel confident with new technology — is exactly the level of care we aim to provide.
We’re also pleased that the communication and handover were smooth and straightforward, helping make the whole experience enjoyable from start to finish. Your recommendation means a great deal, and we’re thrilled to know you felt in safe and professional hands.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
The whole experience was smooth quick…
The whole experience was smooth quick and efficient. Rebecca Was totally outstanding. She’s so bubbly vibrant and enthusiastic which makes you want to buy a car from her. Kept me informed nearly every day. Have to say it was a good experience from start to finish. Thank you Rebecca. Sorry couldn’t find the Mini location
March 14, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Julie,
Thank you for such a wonderful review. I’m really pleased to hear that your experience was smooth, quick and efficient from start to finish. Rebecca will be absolutely delighted to hear your feedback — her bubbly, enthusiastic approach really shines through, and it’s great to know she kept you updated nearly every day and made the whole process enjoyable.
Thank you again for taking the time to share your experience — it means a lot.
Kind regards,
Dean
Vehicle change
Jack Nelson made the entire process very easy. He was able to work with us in selecting the moat appropriate vehicle and deal. A very professional and pleasant young man indeed.
March 12, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you, John, for taking the time to leave this excellent 5‑star review.
We’re thrilled to hear that Jack Nelson made the entire process smooth and straightforward. It’s great to know he supported you in selecting the most suitable vehicle and deal, and that his professionalism and pleasant manner stood out during your experience. Your kind words mean a lot, and I’m sure Jack will be delighted to receive this feedback.
If we can assist you further in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Fabulous experience
Very helpfull, Fabulous communication and relaxed experience. Cameron made the process stress free and Mum loves her car. Would definitely recommend.
March 12, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Julie
Thank you for your lovely feedback. We're really pleased to hear you had such a relaxed and positive experience. It’s wonderful to know that Cameron was so helpful, communicated brilliantly, and made the whole process completely stress‑free. We’re also delighted to hear your mum loves her car!
Your recommendation means a lot to us.
Kind regards
Dawn
Great experience
Clear, concise, accurate, honest communication throught. Very efficient process, all documentation, including financing handled on-line
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for sharing your feedback. We’re really pleased to hear that the communication was clear and honest throughout, and that the whole process — including the online documentation and finance — was handled efficiently. We truly appreciate you choosing us.
Many thanks,
Chloe
Useless trying to call them in the…
Useless trying to call them in the bodyshop as you can't speak to anyone.My car got smashed into and I rang to give them further info last Friday....No answer so I left a message for them to call me back....Still waiting now.....Avoid !!!
March 12, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1LT1303 Kind regards, Kerry
Excellent service as always at Vertu…
Excellent service as always at Vertu York.
New mini is great, Becky is so helpful and brilliant at her job, prefer to travel to York rather than local Vertu
March 10, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon Lois,
Thank you for taking the time to leave your review. I’m really pleased to hear you received excellent service once again at Vertu York. It’s great to know you’re enjoying your new MINI, and that Becky’s help and professionalism made the experience so positive.
Your loyalty means a lot, and it’s lovely to hear you choose to travel to York because of the service you receive.
Kind regards,
Dean
Vertu were extremely helpful and…
Vertu were extremely helpful and informative throughout the whole process
March 4, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good morning,
Thank you for your review. We're really pleased to hear that you found the team helpful and informative throughout the process.
Kind regards,
Dean
Ben Ray was absolutely fantastic
Ben Ray was absolutely fantastic, very patient with us. Highly recommend Vertu York!
March 6, 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind feedback. We’re delighted to hear that Ben was so patient and supportive throughout your visit. He’ll be thrilled to know you highly recommend Vertu York.
Many thanks,
Chloe
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