Vertu Motors - Citroen Derby Reviews 

101
TrustScore 4.5 out of 5

4.7

Stores Road, DE21 4XF Derby, Derbyshire, GB


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Rated 5 out of 5 stars

From initial 'just looking' through to purchase the whole experience was a pleasure. No pressure sales spiel,plenty of time given. This was a purchase made through mobility in no way were we made to f... See more

Company replied

Rated 5 out of 5 stars

Tony was very helpful without being pushy, which made my experience so much better. Thank you again Tony.

Company replied

Rated 5 out of 5 stars

Bought a new Skoda Elroq from Vertu in Derby. Great experience from first contact and ordering, through to collection and hand over. Great service from Mark Pashley in particular, sales exec there,... See more

Company replied

Rated 5 out of 5 stars

From the moment we went into Vertu Citroen Derby the team were friendly and helpful managed to get us to the right person to help . David Wakefield was brilliant explained the process and helped us t... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Citroen Derby

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Stores Road, DE21 4XF, Derby, Derbyshire, United Kingdom

  • 0330 108 5856

4.7

Excellent

TrustScore 4.5 out of 5

101 reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(101)

12,505 reviews in the last 12 months

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Rated 1 out of 5 stars

Great staff rubbish cars

Great staff, rubbish vehicles.

The staff in both the Renault Derby and the citreon Derby were fantastic and helpful. We originally bought a Dacia sandero and less than 24 hours after driving out of the dealership 4 warning lights came on (not what you’re after in the winter when you’re heavily pregnant). We returned it and bought a Citroen c3 instead which was great for a few months, and then the exhaust fell off and the £700 warranty that’s supposed to cover ‘almost everything’ conviently didn’t cover it leaving us with a 1.5K bill. Then 2 weeks later engine lights started lighting up and even though we had the warranty they wanted £120 to look at the issue (roadside assistance had already told us the issue) and refused to tell us if the issue was covered by the warranty until we’d paid them £120. We cancelled the useless warranty. Now a few months later I’ve turned the car on this morning and engine lights are coming up again along with a message saying ‘engine repair needed’. We only bought the car in October 2024 and it’s only done a couple thousand miles round our local town and to visit family. Not what we need on maternity leave.

October 30, 2024
Unprompted review
Vertu Motors  - Citroen Derby logo

Reply from Vertu Motors - Citroen Derby

Thank you for taking the time to leave your review. All feedback is important to us and we’re very sorry to learn that a warning light has illuminated on your vehicle. We would advise that you book the car into your nearest Vertu Citroen Retailer, at your earliest convenience to enable a prompt diagnosis.

Kind regards
Mark

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