Made two trips to vertu first time there was not a car for me really and I appreciated the honesty of the sales man. Second trip something perfect had came in I was taken a test drive looked after a... See more
Company replied
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See what reviewers are saying
Bought a nearly new car from the dunfermline branch. Was made to feel welcome from the young lady who dealt with me, Odette McDonald, she was patient in finding out what I was looking for to accommo... See more
Company replied
As always an excellent service from the team at Vertu Motors Dunfermline, especially Laura in Dacia/Renault Sales who took me through my part exchange for a brand new Dacia Duster Expression With ex... See more
Company replied
Great services nice and easy to deal with very happy with the new car and a big thanks to John Kelly taking his time to explain in depth how the car and app worked been our first electric car was a lo... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Halbeath Road, KY12 7RD, Dunfermline, Scotland, United Kingdom
- 0330 012 2367
4.8
Excellent
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great staff
Lauren the sales person was terrific. Always listening and answering my questions. Very attentive and was lovely.
September 19, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Lauren and the team. We hope to see you again soon. Happy motoring, Kerry
Gemma Edwards was a great sales person
Gemma Edwards was a great sales person. Keep in touch through out. Great Ambassador for Renault Dacia. Please contact her and let her know.
September 11, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good morning.
Thank you so much for your kind words! We are so happy to hear that Gemma was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Absolutely brilliant
Absolutely brilliant. I had a very tight and strict conditions to be met and the management and sales rep I was dealing with raised their game to meet my conditions.
September 10, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Second new Duster from Vertu (Macklin)…
Second new Duster from Vertu (Macklin) Dunfermline
First class service from Gary and the team! I will return!*****
September 1, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Roger. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Kenzie & Vaila very helpful
Kenzie & Vaila were very helpful and pleasant to deal with. New car looking and driving great.
September 1, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Vertu Dunfermline
Vertu Dunfermline: paid cash on 30 June for a pre-reg Dacia Spring Expression, having been reassured by two very pleasant sales staff (Laura and Gemma) that scheduled charging could be carried out through the MyDacia App. Great wee car, decent price.
Then came the big problem: it's NOT possible to charge from the MyDacia App. Despite claims on Dacia and Vertu websites that scheduled charging is possible, that proves to be the case only for the Extreme version. We had a wall charger fitted 4 years ago for our Hyundai and it works a treat through the Bluelink App.
Our charging options for the Dacia were to get up at 12.30am to start charging at cheap rate or use a very expensive public charge point.
After some dialogue, we returned the car under the 14 day returns policy. Only alternatives offered were a return of the car or a new £900 wall charger to which Vertu would contribute perhaps £200-£300.
So we lost part of the road tax and an insurance cancellation fee, not to mention the many hours trying to resolve the situation.
Very disappointing experience indeed.
It is now 16 July and promised contact has yet to happen. I'd like to say I'm surprised...
Update: Well, the contact was received after my last sentence/edit. I was asked if I'd got our money back! A look at the screen would reveal the answer. No mention of compensation was offered.
Update: The reality is that we lost £125.50 due to the mysterious £20 that Vertu charges all customers to get the car road ready, £32.50 road tax refund and and £73 loss on insurance cancellation. I will not add the trips we made to the showroom and time spent trying to figure out a charging process that doesn't exist.
After conversation, Vertu has paid £125 as compensation for our inconvenience. Certainly restored our faith. Thanks
July 10, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Scott, Thank you for taking your time to leave this review, I am sorry to hear that your experience has left you feeling this way, One of our management team will be in touch shortly to discuss further. Kind regards, Paul Lunan, General Manager.
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