We purchased a ford puma EGEN from Vertu Bromley very pleased with the car so far! All very straight forward, Jessica deserves special praise for her attention to customer service, the car was deliver... See more
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I have to say I attended Vertu Bromley today and bought a car with the help of Jessica who I must say was absolutely brilliant and professional. Jessica gave as much information as possible regarding... See more
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It was a pleasure buying a used car through Ford Bromley and Jones the sales person. Car immaculate everything explained and demonstrated. Paperwork very efficiently dealt with in person and by emai... See more
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Had an appointment at 10.30 to drop my car off for service yesterday, Tuesday 18th August. On arrival there were no service staff to be seen for about 15 minutes. They were then seen in the work... See more
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Company details
About Vertu Motors - Ford Bromley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Masons Hill, BR2 9HS, Bromley, Kent, United Kingdom
- 0330 108 98801
4.4
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I have to say I attended Vertu Bromley…
I have to say I attended Vertu Bromley today and bought a car with the help of Jessica who I must say was absolutely brilliant and professional. Jessica gave as much information as possible regarding the purchase. I would say anyone wanting to buy a car from Bromley ask for Jessica she’s amazing and so friendly
August 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your fantastic review. We're delighted to hear that Jessica provided such a brilliant and professional experience during your visit to Vertu Bromley. It's great to know that she took the time to provide all the information you needed and made the purchasing process both friendly and enjoyable.
We'll be sure to pass on your kind comments to Jessica. Thank you for your recommendation, and we hope you enjoy your new car.
Kind regards,
Matthew
Jessica graves was most helpful, friendly, and efficient in helping us with our purchase
We purchased a ford puma EGEN from Vertu Bromley very pleased with the car so far! All very straight forward, Jessica deserves special praise for her attention to customer service, the car was delivered on time!
August 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your wonderful review.
We are delighted to hear that you are so pleased with your new Ford Puma and that the whole process was straightforward from start to finish.
A special thank you for your kind words about Jessica. We're thrilled to hear that her excellent customer service and attention to detail helped make your experience such a positive one. It's also great to know that your car was delivered on time and met your expectations.
Thank you for choosing Vertu Ford Bromley. We hope you enjoy every mile in your new Puma.
Kind regards,
Keith
Carrie-Anne the sales rep was really fantastic. Went out of her way and was so genuine and trustworthy.
Carrie-Anne the sales rep was really trustworthy and went out of her way to help without being pushy. The whole team there were the same and the cars are valeted and polished to a high standard on collection.
Tracy
August 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Tracy,
Thank you for your wonderful feedback, it’s great to hear Carrie-Anne provided such trustworthy and helpful support throughout your experience. We’re delighted she went out of her way to assist you while maintaining a relaxed, pressure-free approach. It’s also fantastic to hear the wider team made such a positive impression and that your vehicle was presented to such a high standard on collection.
Kind regards,
Dean
All the TEAM members were very helpful…
All the TEAM members were very helpful and understanding and for someone who is Not very Technically minded or Car Wise and perhaps nervous about buying a car for the FIRST TIME my advice would go to Vertu at Bromley they really do make it simple and Nothing is too Much Trouble Thanks Sue
August 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your wonderful review, Sue. We're delighted to hear that the team at Vertu Bromley were helpful, understanding, and made your first car-buying experience feel simple and stress-free. We know purchasing a car for the first time can be daunting, so it's fantastic to hear that the team took the time to support you and ensure nothing was too much trouble.
We truly appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Matthew
It was a pleasure buying a used car…
It was a pleasure buying a used car through Ford Bromley and Jones the sales person. Car immaculate everything explained and demonstrated. Paperwork very efficiently dealt with in person and by email. Car delivered free of charge the driver was very pleasant and helpful.
Cliff Gregory
August 19, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Cliff,
Thank you for your wonderful feedback, it’s great to hear you had such a positive experience purchasing your used car. We’re delighted Jones made the process straightforward, ensuring everything was clearly explained and demonstrated, while the paperwork was handled efficiently throughout. It’s also lovely to hear the delivery service was smooth and that the driver was so pleasant and helpful.
Kind regards,
Dean
Failure of performance by Vertu, Bromley
Had an appointment at 10.30 to drop my car off for service yesterday, Tuesday 18th August. On arrival there were no service staff to be seen for about 15 minutes.
They were then seen in the works area in what looked like a team building meeting. Inappropriate timing from my point of view.
Collected my car at 4pm following a call to say it was ready. Staff were helpful and friendly.
However, my invoice shows a complimentary wash and vacuum had been carried out but this wasn’t done. My car was clearly not washed and I was very disappointed. I did not have the time to bring this to a staff members attention and wait for it to be washed. No one mentioned it to me or apologised. Again, disappointing customer service.
August 18, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking the time to leave your review. We sincerely apologise for the delay when you arrived for your service appointment. At the time, our team were gathered to say farewell to a much-valued colleague who was retiring after an incredible 50 years with the business. While this was a special occasion for our team, we appreciate that it should not have impacted your experience, and we are sorry for the inconvenience caused.
We're pleased to hear that you found our staff helpful and friendly, but we're very sorry to learn that the complimentary wash and vacuum shown on your invoice was not completed. We completely understand your disappointment, particularly as this was not highlighted to you when collecting your vehicle.
Please accept our apologies for this oversight. We would be more than happy to carry out the complimentary wash and vacuum for you at a time that is convenient, and we would encourage you to contact us directly so we can arrange this for you.
Thank you again for your feedback. It is invaluable in helping us improve our service, and we hope to have the opportunity to restore your confidence in us.
Kind regards,
Martin Gibson
General Manager
First-class customer service
We bought a used Ford Puma last week from Vertu Ford Bromley and the whole process went smoothly, including the part-exchanging of a different make of car. Our Sales Representative, Jessica, was friendly, professional, enthusiastic and knowledgeable, patiently answering our questions and providing detailed explanations where required. Although clearly motivated to achieve a sale, Jessica did not subject us to any undue pressure and her positive client-focus was noteworthy, including ensuring that a minor cosmetic issue with the vehicle was remedied before we signed the paperwork.
All in all, we received first-class customer service, and I am happy to recommend this dealership.
August 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your wonderful review.
We are delighted to hear that your experience at Vertu Ford Bromley was so positive from start to finish. It's fantastic to know that the purchase of your Ford Puma and the part-exchange process were handled smoothly and efficiently.
A special thank you for your kind words about Jessica. We're pleased to hear that her friendly, professional, and knowledgeable approach helped make the experience enjoyable and stress-free. Providing clear advice, answering questions thoroughly, and ensuring our customers never feel under pressure is exactly the level of service we strive to deliver.
Thank you for your recommendation and for choosing Vertu Ford Bromley. We hope you enjoy your new Puma and look forward to welcoming you back in the future.
Kind regards,
Keith
Very pleasant experience on purchasing…
Very pleasant experience on purchasing a used vehicle from vertu motors Bromley and the car sales man , ( Mr Jones) was friendly and professional 5 stars.
August 6, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
We had a great deal with our new car…
We had a great deal with our new car jones was great helpful went out of he way to help us get a good deal for the car & we had a laugh along the way
July 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Mr Fairweather,
Thank you for taking the time to leave us such a fantastic 5-star review. We're delighted to hear that you secured a great deal on your new car and had such a positive experience with the team at Ford Bromley.
It's wonderful to know that Jones was so helpful, went out of his way to ensure you got the best deal possible, and made the whole process enjoyable along the way. We firmly believe buying a car should be an exciting and enjoyable experience, so it's great to hear there were plenty of laughs too.
We'll be sure to pass your kind words on to Jones, who will be delighted to receive your feedback.
We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
I had a fantastic experience with Jo…
I had a fantastic experience with Jo Brown at Ford. She was incredibly helpful throughout the whole process of finding my new Ford Kuga. Jo was always friendly, positive, and professional, making everything easy and stress-free.
Her excellent customer service, patience, and willingness to answer all my questions made a real difference. She went above and beyond to make sure I found the right car, and I couldn’t be happier with my new Ford Kuga.
I highly recommend Jo to anyone looking for outstanding customer service and a smooth car-buying experience. Thank you, Jo!
July 25, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your fantastic feedback. We’re delighted to hear that Jo provided such friendly, professional and supportive service throughout your search for your new Ford Kuga.
It’s great to know that her patience, positivity and dedication helped make the process easy and stress-free, and that she took the time to answer all your questions and ensure you found the right car. We’re thrilled that you’re so happy with your new Kuga.
We truly appreciate your recommendation and will be sure to pass on your kind words to Jo.
Kind regards,
Matthew
Carrie Ann at Bromley
Carrie Ann at Bromley was very good at explaining everything clearly, not rushing us and was great to deal with . Friendly happy environment to walk into and drive away in a lovely car .
July 18, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Michael,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Carrie Ann provided such clear and helpful guidance throughout the process, taking the time to explain everything without rushing you.
It’s wonderful to know that you enjoyed the friendly and welcoming atmosphere at Ford Bromley and that your experience resulted in driving away in a lovely new car. Your kind words will mean a great deal to Carrie Ann and the team.
We hope you enjoy many happy miles in your new vehicle, and thank you again for your feedback.
Kind regards,
Liza.
Jones and delivery man really friendly…
Jones and delivery man really friendly and helpful
July 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Harry,
Thank you for your review. We're delighted to hear that Jones and the delivery driver were both friendly and helpful. We appreciate your feedback and are pleased they made your experience a positive one.
Kind regards,
Danielle
Fantastic service from Vertu
Fantastic service from Jessica. She was very knowledgeable and assisted with buying, transfer and insurance. Jessica made it a stress free, easy and very pleasurable experience.
All the staff I encountered from the initial telephone enquiry, receptionists and the used car sales team were friendly, professional and very helpful.
July 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Jane,
Thank you for your wonderful review. We're delighted to hear Jessica made the buying, transfer and insurance process so easy and stress free for you.
It's also great to know that every member of the team you encountered was friendly, professional and helpful.
Kind regards,
Danielle
Brilliant service from all staff…
Brilliant service from all staff especially Callum & Jessica- communication excellent - and very patient helpful staff which led to a successful purchase
July 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your fantastic feedback. We’re delighted to hear that Callum and Jessica provided such brilliant service and that their excellent communication, patience and support helped make your purchase a success.
We truly appreciate your kind words and will be sure to pass them on to both Callum and Jessica.
Kind regards,
Matthew
No update from them
Went to pick up car monday night after work , when saw it had scratches on the car bonnet , told them about this was told I would get a call from the sales team Tuesday I thought I would give them opportunity to call to see what they can do, now I am left with a car that has lots of scratches on the bonnet
July 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience and can understand how disappointing and frustrating this must be, especially after collecting your vehicle and expecting it to be presented to the highest standard.
It's particularly concerning that you highlighted the scratches on the bonnet at handover and were advised that a member of the sales team would contact you. We would like the opportunity to resolve this matter and work towards a suitable resolution. I will be in contact today to discuss this.
Thank you for bringing this to our attention, and I hope we can restore your confidence in our dealership. Kind regards, Kelly Davenport. Used Car Sales Manager
Vertu Ford, Bromley, fails to find a conspicuous electrical fault
This report relates to Vertu Ford in Bromley.
My elderly sister took her car to the service department of Vertu Ford in Bromley. Her car had broken down 2 or 3 times with an electrical fault. Each time, a fuse was blown and the car stopped working. She asked them to give her car a thorough check and identify the cause of these breakdowns. Vertu Ford duly carried out a detailed check of the car and reported dirty contact in the fuse box. They cleaned the contacts, and also checked various other things on the car, and charged her £234. A few days later, the car broke down with the same fault. Given the situation, my sister took her car instead to an auto-electrician who found a totally different fault (a lead had been rubbing somewhere, exposing bare wires, and causing a short). He fixed the problem for £150. The actual problem was not spotted at all by Vertu Ford.
I therefore wrote to Vertu Ford requesting a full refund. The very least they could do is, as I asked, to provide my sister with a refund, and apologise for the inconvenience caused. Their failure had the potential to cause an accident. Instead, they simply ignored my letter and have done nothing. Beware of this company. We would not use again.
Postscript added after Vertu Ford's reply to my post above: In subsequent direct email communication, Mr. Gibson refused to provide any refund at all, despite admitting to having completely failed to diagnose the problem that was causing the car to breakdown. Whilst the reply from Mr. Gibson is very polite, the reality is the company kept the money and gave a hopeless service. This reinforces my previous recommendation i.e. do not use this company.
June 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking the time to leave your review.
We are very sorry to learn about the issues your sister experienced and the inconvenience caused by the repeated breakdowns of her vehicle. We appreciate how frustrating it must have been for her to experience the same fault again so soon after our inspection and repair work.
We are also disappointed to hear that the underlying cause of the problem was not identified during her visit to our dealership, particularly as she had specifically requested a thorough investigation into the recurring electrical fault. We understand the concerns this has raised and the loss of confidence it has caused.
Additionally, we apologise for any frustration caused by the lack of response to your correspondence. We recognise that customers expect their concerns to be acknowledged and taken seriously.
We thank you for bringing this matter to our attention and are sorry that, on this occasion, our service did not meet the standards your sister was entitled to expect.
Kind regards,
Martin Gibson
General Manager
Friendly and Attentive.
I had a great experience purchasing my car from this dealership and would definitely recommend them.
From the beginning, everything was handled smoothly and professionally. Gabrielle was especially helpful throughout the process; she was friendly, knowledgeable, and always happy to answer any questions I had. I never felt pressured at any point, which made the whole experience much more comfortable.
One of the highlights was the home delivery service, which made things incredibly convenient. Nabil delivered the car and provided excellent service; he was punctual, polite, and took the time to explain everything clearly.
Overall, a very positive experience from start to finish. I’m really happy with my car and the level of service I received.
June 16, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Gabrielle & Nabil were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fabulous service we are extremely happy…
Fabulous service we are extremely happy with our new car
June 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Angela,
Thank you for your review. It’s great to hear you received such fabulous service and that you’re extremely happy with your new car.
Kind regards,
Dean
Excellent company and Callum at the…
Excellent company and Callum at the Bromley branch was brilliant, very knowledgeable and not pushy. Explained everything clearly so I’m absolutely delighted with everything!
June 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Dave,
Thank you for your review. It’s great to hear that Callum provided such knowledgeable, pressure‑free support and explained everything clearly. We’re delighted you’re so pleased with your experience.
Kind regards,
Dean
The staff were all really friendly and…
The staff were all really friendly and welcoming when I was buying my car. Jordan sat at the desk looking for ages to try and find me the perfect car, if I wasn’t happy, he’d keep looking until we found the one I wanted.
Will definitely be going back in the future
May 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words and for taking the time to leave us such a great review. We’re delighted to hear that you felt welcomed by the team and had a positive experience with us.
I’ll be sure to pass your feedback on to Jordan – he’ll be really pleased to know his effort and dedication in helping you find the perfect car made such a difference. We always aim to make sure our customers drive away completely happy, so it’s fantastic to hear that came through.
We truly appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Keith
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