Clear pricing for my new car with part-ex. Sales process highly automated and efficient. No hard sell. A fair deal achieved. New car delivered spotless and with only 7 miles on the clock. The s... See more
Company replied
Location
Switch locationScotswood Road, City West Business Park, NE4 7DF Newcastle upon Tyne, Tyne & Wear, GB
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This is my Sixth car in a row from Vertu formerly Bristol Street Motors. I’ve never had any complications and always had a good experience all around hence I’m on to car number 6. We have had the same... See more
Company replied
Everyone at Vertu was extremely helpful, knowledgeable and nothing was a problem during the Car buying process. We will certainly use them again. Scott Barker deserves a big shout out and we would esp... See more
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Manu helped me choose my new car.He was informative and explained all the relevant information I needed to decide what to do. The test drive was excellent and enabled me to make my mind up. There wer... See more
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Company details
About Vertu Motors - Ford Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Scotswood Road, City West Business Park, NE4 7DF, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0330 108 9820
4.7
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Clear pricing for my new car with…
Clear pricing for my new car with part-ex. Sales process highly automated and efficient.
No hard sell.
A fair deal achieved.
New car delivered spotless and with only 7 miles on the clock.
The sales guy Manu was very helpful ,personable and straight forward.
An enjoyable experience.
July 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you found the pricing clear, the sales process efficient, and that you were able to achieve a fair deal on your new car and part exchange.
It’s wonderful to know that the no-pressure approach made the experience enjoyable and that your new car was presented in immaculate condition on delivery. We’re especially pleased to hear that Manu was so helpful, personable, and straightforward throughout the process.
Thank you again for your kind feedback. We’ll be sure to pass your comments on to Manu and the team at Ford Newcastle.
Kind regards,
Liza.
Terrible customer service
Despite numerous calls and messages confirming my appointment, I arrived at the garage to be told the car I was coming to view was sold. They made no effort to apologise for a wasted journey then seemed annoyed that i didn’t hang around to look at other cars even though they had none of the one I wanted in stock. Maybe next time, ring the customer just out of courtesy.
July 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for taking the time to share your feedback.
We are very sorry to learn about your experience. We completely understand how frustrating and disappointing it must have been to make the journey to view a vehicle, having received confirmation of your appointment, only to find that the car had already been sold.
While we appreciate that vehicles can sell quickly, we agree that a courtesy call or message should have been made as soon as the vehicle was no longer available. We are also sorry to hear that you did not receive the apology and understanding that you deserved on arrival.
At Vertu Motors, we aim to provide a professional and customer-focused experience at all times, and it is clear that on this occasion we fell short of those standards. Your feedback is invaluable and will be shared with the management team to help improve our communication processes going forward.
Thank you again for bringing this to our attention, and we hope there may be an opportunity to restore your confidence in the future.
Kind regards,
Keith
What can I say Victoria ray has just…
What can I say Victoria ray has just been outstanding since we walked into vertu vauxhall she has kept us updated while waiting for our car and yesterday we picked the car up and its the best car we have had its just been such a good journey since doing this i wouldn't go anywhere else i give her 10++++
July 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your fantastic review.
We are delighted to hear that Victoria Ray has provided such outstanding service from the moment you first walked into Vertu Vauxhall. Keeping customers updated and supported throughout their journey is so important, and it's wonderful to know that Victoria made the whole experience enjoyable and stress-free.
We're thrilled that you love your new car and that it is the best one you've had. Your kind words and 10++++ rating are a real testament to Victoria's dedication and customer care.
Thank you for choosing Vertu Vauxhall. We truly appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Keith
New car
Great dealing with Lee he was a fab salesman and not pushy .Very happy with my new Puma.Highly recomended.
July 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Susan,
Thank you for your fantastic 5-star review!
We’re delighted to hear Lee provided such a great experience and that you appreciated his helpful, no-pressure approach. It’s wonderful to know you’re so happy with your new Puma.
Thank you for your recommendation, and we hope you enjoy every mile in your new car!
Kind regards,
Kerry
Very helpful
Very helpful, considerate, courteous & listened to what type of car was appropriate for me.
July 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that we were able to provide you with excellent service. We will pass your great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dawn
Good honest sales rep very very helpfull
July 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi George,
Thank you for your feedback.
It's great to hear you found the sales representative honest and very helpful. We appreciate you taking the time to share your experience.
Kind regards,
Danielle
Very helpful staff explaining…
Very helpful staff explaining everything so I could understand it
July 7, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Terry,
Thank you for your feedback.
It's great to hear that the team were so helpful and took the time to explain everything clearly, making sure you fully understood the process.
Kind regards,
Danielle
Reply from Vertu Motors - Ford Newcastle
Thank you for your feedback. We’re delighted to hear that you received great advice in a friendly and supportive manner throughout your experience.
Kind regards,
Matthew
Buying an electric car for the first time
Our salesman was very helpful and knowledgeable
June 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
I would highly recommend.The service…
I would highly recommend.The service was outstanding and very welcoming.Everything was explained in great detail.I was very impressed with my salesman he looked after me from start to finish.
July 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Deborah,
Thank you for your wonderful feedback, it’s great to hear you found the service so welcoming and informative. We’re delighted everything was explained clearly and that your salesperson looked after you so well from start to finish.
Kind regards,
Dean
Fantastic service
Fantastic service. Very quick turn around between application and collection of car. Very thorough walk through of the car. Excellent
June 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that you received such quick and efficient service, along with a thorough handover to help you get to know your car.
We’re pleased you had such a positive experience from start to finish.
Kind regards,
Matthew
Graeme was excellent in guiding my wife…
Graeme was excellent in guiding my wife and I through to purchase our new Ford Puma. Highly recommend Vertu Newcastle.
June 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your great feedback. We’re delighted to hear that Graeme provided excellent guidance throughout your purchase and made the experience a positive one for you both.
We truly appreciate your recommendation of Vertu Newcastle and will be sure to pass on your kind words.
Kind regards,
Matthew
The sales and service staff
The sales and service staff, and especially the General Manager at Vertu Ford Newcastle were all very helpful in making the transition to my new car as smooth as possible.
June 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Keith,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear that the sales and service teams, along with the General Manager at Ford Newcastle, were so helpful in making your transition to your new car as smooth as possible.
It’s great to know you felt well supported throughout the process, and your kind feedback is very much appreciated.
Kind regards,
Liza
A professional first class job by Marc…
A professional first class job by Marc Rutherford
Many Thanks
June 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi John,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received a professional, first‑class service from Marc Rutherford at Vertu Ford Newcastle.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your thanks on to Marc.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Visited Ford Newcastle
Visited Ford Newcastle on Saturday which turned out to be a disaster, considering the reputation Ford Newcastle have, I did not experience anything positive.
I had attended on friday to discuss test driving a van due to wanting to sell my current and one and hopefully upgrade. I spoke to a man who kindly arranged a test drive the following morning at 10:15am and stated he would give me a valuation for my current vehicle part exchange. I received an email and text confirmation also. I arrived at Ford Newcastle on Saturday at 10:05am, spoke to the man at the reception area and he proceeded to direct me to another member of staff to sort the test drive.
Once speaking with man he stated that not only can he not see anything under my name in the system but that also the vehicles I requested to test drive and received confirmation for, were booked out to another customer. Not one was available considering I wanted to test drive hybrid / petrol / diesel / fully electric vans. I was turned away. Not only was this completely unacceptable considering I had confirmation of the booking but I had turned down work on that day to attended Ford for a complete waste of time. The man who told me the vehicles were not available did not give me any other options for booking in another test drive or when the vans may be available. I was simply given nothing. Shocking customer service. I will not be returning back. Review has been written to ensure no other customer receives the shocking and unacceptable service I did.
June 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good morning Alfie.
We’re very sorry to hear about your experience and apologise that we’ve fallen short of our usual standards.
Our General Manager will be in contact with you today to discuss this further.
Kind regards, Kerry
Had a problem with my kia sportage took…
Had a problem with my kia sportage took it to vertu kia barnsley ,service staff and sevice manager excelent ,sorted within 1 hour ,highly recomend ,5 star service ,
June 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Peter,
Thank you for your review. It’s great to hear that the team acted so quickly to resolve the issue with your Kia Sportage and got you back on the road within the hour. Providing that level of efficient and supportive service really makes a difference.
We really appreciate your recommendation and 5‑star feedback.
Kind regards,
Dean
Very professional and friendly
Very professional and friendly. Big thanks to Daud that went far and beyond to help us. Highly recommended.
June 6, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Good afternoon Efthymia,
Thank you for your review. It’s great to hear that you received such professional and friendly service, and that Daud went above and beyond to help you. Your recommendation is really appreciated.
Kind regards,
Dean
This is my Sixth car in a row from…
This is my Sixth car in a row from Vertu formerly Bristol Street Motors. I’ve never had any complications and always had a good experience all around hence I’m on to car number 6. We have had the same Sales executive for our last 3 cars so a big shout out to Earl Gill for looking after us and making sure we chose the right car for us.
June 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you for your continued loyalty and for choosing us time and again—we’re delighted to hear you’re now on your sixth car with us!
It’s fantastic to know you’ve consistently had a smooth and positive experience, and that Earl has taken such great care of you when selecting your last three vehicles. I’ll be sure to pass on your kind words to him.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Matthew
Transit custom
Can’t thank the whole team enough for their help and support in the purchase of my new van. Everyone was extremely helpful, but extra thanks to Mark who made the whole process seamless and went above and beyond.
May 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Hi Gavin,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the team at Vertu Ford Newcastle provided such great help and support during your van purchase. It’s especially great to know that Mark made the process seamless and went above and beyond to ensure everything ran smoothly.
Your kind feedback really means a lot to the whole team, and we’ll be sure to share your thanks with Mark.
We hope you enjoy your new van, and we look forward to welcoming you back in the future!
Kind regards,
Kerry
Excellent service from Sarah throughout
Excellent service from Sarah throughout
She was very knowledgeable and excellent customer service
May 30, 2026
Unprompted review
Reply from Vertu Motors - Ford Newcastle
Thank you so much for your kind words! We are so happy to hear that Sarah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
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