Vertu Motors - Honda Boston Reviews 

87
TrustScore 5 out of 5

4.8

Marsh Lane, PE21 7QS Boston, Lincolnshire, GB


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Rated 5 out of 5 stars

Very friendly and helpful. We travelled a long way and Sophia made sure we were able to get a same day drive-away, even on a Bank Holiday weekend. Well thought-out test drive and explanation of all th... See more

Company replied

Rated 5 out of 5 stars

Simply outstanding experience from initial Order to delivery of chosen Vehicle...exemplary would be an understatement. ALL the Staff, without exemption, literally 'went out of their way' to ensure... See more

Company replied

Rated 5 out of 5 stars

The whole sales team were fantastic from our initial contact right through to collecting the car They answered all our queries and questions and were always professional and friendly all the tim... See more

Company replied

Rated 5 out of 5 stars

I have been using Vertu at Boston for more than 20 yrs. Their customer service service is superb. All staff are friendly and helpful and keep in contact and make you feel part of their family

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Honda Boston

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Marsh Lane, PE21 7QS, Boston, Lincolnshire, United Kingdom

  • 0330 042 3955

4.8

Excellent

TrustScore 5 out of 5

87 reviews

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1-star

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Replied to 96% of negative reviews

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4.8

All reviews

(87)

12,567 reviews in the last 12 months

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Rated 1 out of 5 stars

Remote Buying Risky

Jack was very helpful in the sales process, providing details on the car and the additional extras such as warranty and service plan.

The reason for my low star review is to do with the after care I received. When buying a car remotely, you have trust in the dealer and their standards. Unfortunately, when asked several times about the condition of the wheels and body work, I was informed that they were magnificent and showed zero signs of wear and tear. Upon receiving the car, I found issues with the wheels, with 1 having chipped paint and the other being curbed. The body work had a poor touch up which was clearly visible and the rear panel has minor scratching. I was assured the preparation phase would resolve any issues if there were any. At first, I was told Honda Boston would take car of this, however when sending quotes to address the issues, Honda Boston went back on their word and only providing a partial amount of £150 to cover 1 of the wheels and no body work. Ultimately, I love the car but the breakdown of trust would leave me avoiding this dealer in the future.

February 22, 2024
Unprompted review
Vertu Motors  - Honda Boston logo

Reply from Vertu Motors - Honda Boston

Hi Royce, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP1R1903 Kind regards, Keith

Rated 1 out of 5 stars

RECENTLY applied fo sales position …

RECENTLY applied fo sales position after waisting two days with interview management Said thankyou we will be in touch . they did not reply bad manners to say the least especailly as was told we will contact you in two days thought they were more proffessional than that

February 15, 2024
Unprompted review
Vertu Motors  - Honda Boston logo

Reply from Vertu Motors - Honda Boston

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1SB2802 Kind regards, Liza.

Rated 5 out of 5 stars

Amazing Experience!!

Having found a vehicle I wished to possibly purchase I made a visit to the Vertu Honda dealership in Boston. I was pleasantly surprised at the professional helpful and courteousness of the team.

At short notice I was able to test drive the vehicle was supplied all the information I needed regarding the vehicle and most importantly I was not pressured as I had explained that the vehicle had to meet the needs of my elderly Mother who would be a passenger on a daily basis.

Firstly I would like to thank Elisha who in view of the fact she had only recently joined gave an impeccable service everything you would want for someone working in a sales environment.

My thanks also to Matt the garage umanager for helping listening and being accommodating.

I can honestly say I would have no hesitation in recommending this dealership and team to any prospective buyer.

Thank you for being amazing!

October 2, 2023
Unprompted review
Vertu Motors  - Honda Boston logo

Reply from Vertu Motors - Honda Boston

Good afternoon Ali. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Elisha, Matt and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean.

Rated 5 out of 5 stars

Simply amazing…

Simply amazing a thoroughly pleasant hassle free service , Aaron was professional knowledgable but far more than that personable he made me fee comfortable enough to answer all the question I needed to ask to purchase my new vehicle . Collection was switch and again professional I would certainly recommend to anyone looking to purchase a new vehicle

February 2, 2023
Unprompted review
Vertu Motors  - Honda Boston logo

Reply from Vertu Motors - Honda Boston

Good afternoon Jayne. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Aaron and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Selina.

Rated 5 out of 5 stars

First class service, genuine people.

Been researching a new'ish car for some time now and decided to check out Boston Honda. What was it like - Wow! First class service no pressurised sales tactics, although attentive at the same time. Aaron and the team made me feel at ease and we seemed to breeze through the entire experience from hello, to handing over the keys. First class service, great team and would highly recommend checking these guys out!

February 1, 2023
Unprompted review
Vertu Motors  - Honda Boston logo

Reply from Vertu Motors - Honda Boston

Good morning John. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Karen

Rated 5 out of 5 stars

Happy Customer

Fantastic service offered by Tom Harris, personable and knowledgeable. No hesitation in recommending him or the dealership. Thank you and I will definitely return when it’s time for a trade in.

January 31, 2023
Unprompted review
Vertu Motors  - Honda Boston logo

Reply from Vertu Motors - Honda Boston

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Tom receives the recognition he deserves. Many thanks, Stuart.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend from the experience I had in purchasing my used Toyota. Was looked after in a very professional and friendly manner by Tom Harris. Nothing was too much trouble including a lengthy test drive.
All in all a quick and easy transaction and a very pleasant experience.

January 28, 2023
Unprompted review
Vertu Motors  - Honda Boston logo

Reply from Vertu Motors - Honda Boston

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Tom receives the recognition he deserves. Many thanks, Stuart.

Rated 5 out of 5 stars

Great service

Have dealt with Honda Boston for over 20 years and have always experienced excellent service. Recently I changed my vehicle with them and once more was delighted with everyone we encountered, in particular Tom Harris, the salesman who dealt with our part exchange. He was so helpful and very professional throughout the whole process. Many thanks Tom, and everyone at Honda Boston.

September 12, 2022
Unprompted review
Vertu Motors  - Honda Boston logo

Reply from Vertu Motors - Honda Boston

Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Tom receives the recognition he deserves. Many thanks Dawn

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