Marceli Korman (Celi). A big thank you to him. He gave us top grade attention! He was polite, respectful, patient, extremely knowledgeable and in no way, 'pushy or over persuasive.'
Company replied
Location
Switch location5 Alphin Brook Road, Marsh Barton Trading Estate, EX2 8RG Exeter, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall experience was great, especially with the help of Shannon, everything went smooth. She guided us from the start until we received the car.
Company replied
Excellent teamwork; Simon, Ben, Chrystian and above all Celi dealt with me brilliantly! Knowledgeable, thoughtful and friendly; every step of the transaction handled with consideration and care. On si... See more
Company replied
Friendly staff, welcoming and pleasant environment. Only issue was the promises to buff out the scratches and scuffs were not done. Quite a few marks and scrapes where the front bumper has hit somethi... See more
Company replied
Company details
About Vertu Motors - Honda Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
5 Alphin Brook Road, Marsh Barton Trading Estate, EX2 8RG, Exeter, Devon, United Kingdom
- 0330 012 2206
4.7
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service I received was first-class…
The service I received was first-class until I drove out with my new car. I couldn't wish for better. Highly recommended. Thanks, Brad.
April 7, 2025
Unprompted review
Reply from Vertu Motors - Honda Exeter
Hello and thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Poor Customer Service
Booked my Honda into Vertu Exeter for a service and MOT. The online booking system is clunky and I wanted to know more specifics so I tried calling them...
Finding the Exeter service department number was a faff as everything is centralised.
Arranged the service yesterday with a person who was friendly if rather inexperienced. When completed, I asked to be sent a confirmation email.
I was told that this would be sent. I then got an email directly from the individual that just said "Your booking is confirmed...".
So I replied "Which booking?". As this was not really a very helpful email!
No reply.
So this morning I rang Vertu again and got a stroppy person on the phone who did not listen to a word I said and treated me like an moron...
She told me there would have been an automated email confirmation. I explained that the email I received was clearly not this as it came from an individual email address and was missing vital information like location, date and time!
She was not listening, basically cut me off...
I explained something similar happened last year and there was possibly a system issue....
She was not in the least interested in this.
Altogether left me feeling quite irritated with the experience.
Thank you for your reply.
Since I wrote this, I requested another callback via the link Vertu supplied. Still no-one has been in touch!
Thanks for getting in touch Reece. Only problem is, that email address bounced, which kind of proves my point :).
February 18, 2025
Unprompted review
Reply from Vertu Motors - Honda Exeter
Dear Patrick,
Thank you for taking the time to share your feedback. I am genuinely sorry to hear about your experience with our booking system and customer service. This is not the level of service we strive to provide, and I appreciate you bringing it to our attention.
We take your concerns seriously and will be investigating the matter internally to understand what went wrong and how we can improve.
If you would like to discuss this further, please feel free to email me directly at reece.steel@vertumotors.com with your contact details, and I would be happy to speak with you.
Best regards,
Reece Steel
General Manager
Vertu Honda Exeter
Outstanding Service
Outstanding Service
Just taken delivery of our new car and would like to acknowledge the very helpful and professional services of Brad Mellish, Sales Executive and Jamie Knightley, Assistant Sales Manager of Vertu Honda Exeter. They have both made the buying experience stress-free and enjoyable.
October 29, 2024
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you so much for your kind words! We are so happy to hear that Brad and Jamie were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
An Absolute Superstar
Charlotte Barlow, well what an absolute asset to the Company. Such a professional young lady in every way. Not only is she incredibly, attentive, thorough with excellent customer service, going above and beyond to ensure that I was 100 percent happy and satisfied with my new vehicle, but incredibly professional in the manner in which she conducted herself.
September 28, 2024
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.