Vertu Motors - Honda Morpeth Reviews 

46
TrustScore 4.5 out of 5

4.5

Coopies Lane, NE61 6JN Morpeth, Northumberland, GB


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Rated 5 out of 5 stars

Initial phone call very useful giving an idea of how trade-in could work. A personalised video of vehicle was sent almost immediately. (I live in Scotland). On arrival in Morpeth a few days later,... See more

Company replied

Rated 5 out of 5 stars

This is how all car buying should be, first class service with no ' hard sell ' tactics. Chris Stewart was professional and keen to find out my needs and went to great lengths to assist me. Everything... See more

Company replied

Rated 5 out of 5 stars

Very quick and attentive service, no stone left unturned. Would really recommend, staff are amazing - great prices as well!

Rated 5 out of 5 stars

Vertu Honda Morpeth is the standard to which other franchises should strive to achieve. Always professional yet friendly and polite, all questions answered in full with zero pressure, you the... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Honda Morpeth

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Coopies Lane, NE61 6JN, Morpeth, Northumberland, United Kingdom

  • 0344 659 8073

4.5

Excellent

TrustScore 4.5 out of 5

46 reviews

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Replied to 96% of negative reviews

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4.5

All reviews

(46)

13,464 reviews in the last 12 months

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Rated 5 out of 5 stars

NEW HONDA ENY-1

Just bought a brand new Honda ENY-1 from Corey at Honda Vertu Morpeth my second car from this dealership
I have never been in a car dealership where everybody is so friendly from start to finish Corey has made the process easy and comfortable, nothing was too much trouble to him and he was always very professional whilst creating a personal experience
I would have no hesitation at recommending Corey and all the staff at Honda Vertu Morpeth

March 17, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you, Malcolm, for taking the time to leave this fantastic 5‑star review.
We’re delighted to hear that your experience at Honda Vertu Morpeth was so positive, especially as this is your second car from the dealership. It’s wonderful to know that you found the entire team friendly from start to finish, and that Corey made the process easy, comfortable, and completely hassle‑free. Your comments about his professionalism, personal approach, and willingness to go the extra mile really do mean a lot.
We truly appreciate your recommendation of Corey and the whole team, and we’re thrilled that you’re enjoying your brand new Honda e:NY1.
If there’s anything more we can support you with now or in the future, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

Best sales service …

I have never been in such a friendly car showroom where every member of staff took time to acknowledge my presence and chat. Cory Jones Sales asked if he could help in anyway and took time to ascertain what my requirements were.

March 14, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you, Denise, for taking the time to leave such a lovely 5‑star review.
We’re delighted to hear that your visit to our Honda Morpeth showroom was such a friendly and welcoming experience. It’s wonderful to know that every member of the team took the time to acknowledge you and have a chat — creating a positive atmosphere is something we take great pride in. We’re also pleased to hear that Cory Jones provided helpful and attentive service while understanding your requirements.
Your kind words mean a great deal to the whole team.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, great staff across the showroom and everything was as smooth as possible

March 12, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good afternoon Mr Mason,

Thank you for your feedback. I’m really pleased to hear everything was perfect during your visit to Honda Morpeth. It’s great to know the team across the showroom made the experience smooth from start to finish.

I appreciate you taking the time to share your review.

Kind regards,
Dean

Rated 5 out of 5 stars

Speedy reliable firendly service with…

Speedy reliable firendly service with good finance options.
Always fabulous friendly staff. Big thankyou to Andy for his great service and assistance in getting everything sorted. Delighted with the car and Vertu Honda Morpeth.

February 19, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you so much for your kind words. We’re delighted to hear you received speedy, reliable, and friendly service, and that our finance options worked well for you. Our team will be thrilled to know their efforts made a difference.
A special thank you for recognising Andy — he’ll be pleased to hear his support helped get everything sorted smoothly. We’re over the moon that you’re happy with your new car and your experience with Vertu Honda Morpeth. Kind regards, Selina

Rated 5 out of 5 stars

Professional no pressure approach

Corey at Vertu Morpeth was incredibly knowledgeable about the new Hondra ZRV and patiently walked me through all the safety features and tech details. His no-pressure approach made me feel comfortable throughout the entire process. The experience was so smooth and enjoyable. The Handover again was informative professional and with patience.

February 11, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for your fantastic review. I’m delighted to hear that Corey at Vertu Morpeth provided such knowledgeable and patient support while guiding you through the new Honda ZR‑V. It’s great to know his no‑pressure approach made the whole experience smooth and enjoyable. I’m also pleased the handover was professional, informative, and delivered with the same level of care. Kind regards Keith

Rated 5 out of 5 stars

I used the MORPETH branch

I used the MORPETH branch, I needed a replacement part fitted and the experience was outstanding, I mean really perfect in every possible way. The customer service representatives were absolutely fantastic, a really nice group of people who went that extra mile to accommodate me and my son who has severe disabilities. They gave him and myself the best experience as customers ever and we will never forget that because moments like that define life and inspire us with excellence and perfection that you just don't see anywhere else.

February 9, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you so much for your wonderful feedback. I’m delighted to hear that your experience at our Morpeth branch was outstanding from start to finish. It’s fantastic to know that our team went the extra mile to support both you and your son, and that their care and kindness made such a memorable impact.
Providing exceptional service is incredibly important to us, and your comments about excellence and perfection mean a great deal to the whole team. We truly appreciate you sharing this experience.
Kind regards
Keith

Rated 5 out of 5 stars

Great staff, Great service

Great friendly and knowledgeable staff, a delight to deal with - nothing is too much trouble for them.

February 7, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for your kind feedback. We’re delighted to hear you found the team friendly, knowledgeable, and a pleasure to deal with. It’s great to know nothing was too much trouble. We really appreciate your comments.
Kind regards, Keith

Rated 5 out of 5 stars

Positive and supportive experience

Everyone at Vertu was polite, kind, helpful and really nice. No pressure at all, just an overall top-notch experience - so different from other dealers I've been to in the past. Such a positive energy there - would highly recommend.

January 29, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Excellent Experience

from going into showroom Michael was prepared for the transfer of my new Motability car with a really relaxing and professional manner which is a great help for people such as myself and then explained everything about the car with patience and understanding which to older people means a lot. Service great , Michael Wood excellent

January 27, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent Experience

Corey was great from start to finish. He was helpful, knowledgeable and kept me updated throughout the whole process. Highly recommended.

January 21, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you so much for your kind words! We are so happy to hear that Corey was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

New car

Very pleasant experiance from start to finish chris was so helpful and friendly
Covered everything i wanted to know
Would definetly go back

January 4, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Overall a great used car purchase experience

Overall a great used car purchase experience. Prompt responses to initial email queries and a good experience when I arrived at the showroom.
Thank you to Andrew Davis for your professional, no pressure approach.
Would thoroughly recommend.

December 19, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Andrew and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

Excellent customer service altogether

Excellent customer service altogether. I was driven home and back to base again after the repair was made. I've never had that treat before, anywhere else.
I was also given a clear and concise list of faults that will require future attention.

November 26, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good afternoon Karl. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Just recently purchased a car off this…

Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purchase of vehicle. Never felt any pressure to buy, very knowledgeable with any questions we asked. The total experience was one of best I’ve had . Would highly recommend Vertu Honda, Morpeth especially Chris & Neal .

November 19, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good afternoon. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

The salesman was both courteous &…

The salesman was both courteous & polite, he tailored the finance to meet my requirements.

October 15, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Everyone in the showroom was attentive…

Everyone in the showroom was attentive and helpful, nothing was a bother to them. From the sales staff to the workshop team I couldn't find fault with anyone or anything

October 17, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Golf GTI from Vertu…

Just collected my Golf GTI from Vertu Honda - Morpeth. The process from start to finish was very smooth and easy. Corey and Adam were a pleasure to deal with throughout. They both did everything they could to ensure I was happy with my purchase. Thanks guys.

October 8, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning, Andy. Thank you so much for your kind words! We are so happy to hear that Corey and Adam were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Brilliant service from Corey and…

Brilliant service from Corey and everyone at Vertu Morpeth. Just purchased my third CRV and the whole experience was professional, smooth and hassle free.

September 30, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning Robert. Thank you so much for your kind words! We are so happy to hear that Corey and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Extremely good service from Chris

Extremely good service from Chris, he made the whole process quick and easy with no stress and went above and beyond to ensure his customers are happy.

September 30, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning Ryan. Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

easy to work with

Simple, direct, straightforward communication that made sense and was open handed in their discourse

September 27, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

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