Vertu Motors - Hyundai Bristol Reviews 

Awful service! Don’t ever use this place for anything! If I could zero stars I would!!

I had to book a Hyundai i10 in for a repair as there was a noise when breaking and also a knocking noise that would get louder while driving. The car was under warranty and this place was only place we could take it as it was “Approved” by the dealer we bought it off.

Turned up on the Monday morning and was greeted by a man named John. Straight away was unprofessional towards the dealer we bought the car off talking negative about them and seemed arrogant and reluctant to take the car from us. He was given a potential list of what needed repairs as we had it looked over by a mechanic before hand. The mechanic who looked it over told us the wheel bearing, pads and disc’s and caliper all needed replaced and the tracking was out which John scoffed at! He told us it should be sorted the next two or three days after an investigation has to be Made and parts ordered and repair to take place.

The next week was a nightmare with myself and my wife calling regularly for updates which seemed that for anything to happen took ridiculously long. We was always told we will give you a ring for next update but these calls never happen at all it was always us calling to chase. The one day I called a member of staff told me the car was not even looked at until the Tuesday and when I mentioned this to John he immediately asked me all annoyed WHO TOLD YOU THAT!”. He clearly did not like a member of staff telling me that. Next thing after they finally got round to looking at the car we was told the problem was two drop links and engine mount. the parts was not ordered until Wednesday evening past the cut off for the repair on Thursday. I was highly annoyed so had to put up with waiting until it being done Friday as I had been stranded for work all week with myself and my wife only having one car and we both need a vehicle for work. Again I was told by John I will call you before midday as it should all be finished, This call again never came! I called and chased again and a member of staff told me all the work had been done it was just the tracking that needed and won’t be done until Monday! I could not wait any longer so said I will get the car tomorrow(Saturday) as this can’t go on any longer and I will get the tracking done myself. The member of staff said he would pass the message on. Then would you believe it we had our first call from John! He said no the repair work was not completed at all and the tracking also and it will be Monday. So again I was inconvenienced and by that time I was so mad and I could not understand why this is taking so long!!

Again I bit my tongue and waited for the Monday I called the morning to check it was going through which was all confirmed they will call me when it’s ready blah blah blah! … guess what, they never called! When I did call and it was ready I paid for a taxi to take me from north Bristol all the way there and I picked it up and drove it home. The next day my wife drove the car and the same noises that was there a week before was still there and obviously had not been repaired!!

Obviously myself very angry has since been in touch with this place and again spoke to John who very arrogantly tried to put word in my mouth that “are you saying the work we have done has made it worse?” Also trying to justify there trained mechanics diagnosed the problems and a repair was done in good faith. How he can say that a repair had been done when the problem is still there is absolutely bang out of order. This place massively inconvenienced myself and my wife for a whole week of this rubbish and we felt like we was being lied to for them to return us a non repaired car! Absolutely appalling and this company should really consider johns position within it as he is the worst person in a customer service position I have ever come across!!!

I had a really good experience with Sales Executive Jerrol Murdoch, who went through the functioning of the car I ended up buying, its pros and cons and the car buying process in a really clear way without making me feel pressured at any time.

Zach, the sales representative was very polite and helpful and explained everything clearly. All documentation was copied to me by email. The experience was great.

I was looking to trade my Volvo V40 for a new car, my husband suggested Vertu Motors as he had recently purchased a Hyundai Tucson from them and received very good Service from them and was assisted by Martin Watkins, so we returned to Vertu and met with Martin he was very friendly and spent quite some time with me advising of different car models that would suit me eventually I settled on a Hyundai Bayon it’s a lovely car to drive and very comfortable and looks lovely, I am so happy with the car and thank you to Martin who was very patient and spent time with me going through the order process through to the collection of my new car. would definitely recommend them.

Love my experience with vertu, especially dealing with Steve gladwin, providing me with all knowledge and guidance in buying car. Many thanks Steve, here's to years of motoring...

I went into hyundai Bristol to look at a hyundai santa fe and dealt with martin,one of the salesman. He was helpfull and knowledgeable and professional .Also the sales manager Cellan was helpfull and gave me a good part exchange price on my car and good price on the car i purchased.The all process ran smoothly.

Brilliant and very helpful with car selection from Dominic Henderson answered all of our querys and concerns.
Will certainly be returning in the future.

The process of buying my car was made very straightforward and the salesman was very knowledgeable and helpful.
Thank you to Zach and Peter.

Martin was great the whole time, went the extra mile to make the whole experience fun and enjoyable even though I know very little about cars He was very patient and took me through everything step by step explaining all the way through.

One of the worst customer service experiences I’ve had. I bought a used car which quickly developed faults. I was told it couldn’t be repaired before Christmas and had to wait until 19th January — around six weeks after purchase — just to get it booked in.
Although the repair itself apparently only took two days, my car has now been away for almost three weeks due to poor organisation and logistics between branches. I was repeatedly told it would be returned on Friday, then Monday, yet I am still waiting with no clear update.
I even asked if I could collect the car myself from the other branch to speed things up and was ignored.
I am currently paying finance on a car I do not have, with minimal communication and zero accountability.

Since contacting them a 4th time Monday I'm told the car won't be returned until Thursday. A whole week after the works been completed.

Completely unacceptable service and a complete joke of customer service, false hopes and information.

I would not recommend at all.

Bought a Hyundai i10 from Vertu. Stephen the sales advisor, was very informative and personable. Vertu didnt mind when i wanted to change how I financed the car and all went well. Stephen has called since asking if all is ok with the car.

From the moment we met Jerrol we comfortable and relaxed and not pressured even though we explained Hyundai were first on the list of cars we were looking at
In the end the Hyundai was best for us not just because of the car but also because of the service we received. I would not hesitate to recommend Vertu Hyundai Bristol and definitely see Jerrol

The people at Hynduai Vertu Brislington are very helpful, there was no pressure when I was looking to purchase a new car. When I did finally found one to purchase, they were very good at explaining everthing about the car & also on the test drive I felt very comfortable with Martin. Also there was no pressure with filling out the forms regarding the purchase of the car. Martin made the whole exprience a pleasure with no confusion. They make you feel that you are very important and take care of everything.

The salesman Zack was very helpful in helping us choose our car.
He went through all the details with us and kept us well informed with phone calls etc.

After searching for a car online for over a month, I suddenly came across Vertu based in Bristol, who had just what I was looking for.
Although a Hyundai dealership, they also have other used makes and models of cars.
I called the dealership and spoke to Olli. He answered all my questions about the car and said he would also do a video, of a full walk around the car showing the inside and out, in order for me to see it before deciding to make the 2hr journey to the dealership.
He sent me a video and then called me 15mins later to discuss any further questions I might have had.
Unfortunately they were closed on a Sunday, so I placed a £99 deposit that secured the car for 48hrs. I made an appointment to view the car on the Monday at 9.15am with my partner. Olli was waiting by the car when we arrived and after having a good look over, he and I went for a test drive.
The car was just what I was looking for, white, lovely condition & running perfectly.
Returning to the showroom, we went in to talk about the price.
I have to admit there was an exact same model of car approximately an hrs drive further on from Bristol, £450 cheaper and with just 3,000 extra miles on the clock. So had this 1st car not be right, we’d planned on driving to look at that one. I asked Olli if there was anything he could do in the way of movement on the price of the car. Bearing in mind this was more expensive than the other I’d seen. I didn’t think £100/£200 off was an unreasonable ask?
Olli said he’d see what he could do and went to speak to the sales manager, whose name was Stephen, I think?
Well, there’s lots I can say about our experience with the sales manager, non of it positive. He was absolutely not willing to negotiate at all on the price, not even £50 off. In fact, he was actually actioning the return of our deposit while we were still talking with him, which we felt was extremely rude.
That said, it was only because of Olli and the time & effort that he’d put into us as the customer, that stopped us from walking away from the dealership and the car altogether.
We can’t praise Olli enough.
He was professional, polite, respectful & informative. He gave us the time and space to check over the car when we arrived. The test drive was great with plenty of time in the car and he at least tried to get a little discount for us.
We want to thank Olli for his time on Monday 12th January 2026.
We feel very lucky that it was Olli we were dealing with and it’s only because of him that we bought the car.
That’s great customer service.
Olli for Sales Manager!

Excellent service superb car. I would highly recommend vertu hyundai bristol

Great service and everything went well. Was kept upto date with the delivery of my car from Domonic.

Faultless service from Martin Watkins the salesman. Explained everything very well and was very personable. Almost made it a pleasure to part with cash!

Excellent customer service and kept updated by Martin Watkins.