I’d envisaged my day looking for a new car being long and tedious with salesman giving me all the patter! However I was extremely pleased at my first garage at Vertu Halbeath Road and met the amazing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was very easy process there was no pressure from the sales team to buy a car then and there. Didn’t try to upsell products or more expensive vehicle. Had no issue with test drives. Staff were all so... See more
Company replied
The viewing, purchase and delivery process was user friendly and relatively paper free. Gemma at Vertu Dunfermline was very helpful all through the purchase and managed to get us the vehicle we reques... See more
Company replied
Car booked into Vertu Hyundai Dunfermline. Left with them all day for a safety recall. Contacted at the end of the day and advised that the car had been sat all day without anyone going near it and... See more
Company replied
Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Halbeath Road, KY12 7RD, Dunfermline, Scotland, United Kingdom
- 0330 012 3677
4.5
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and prompt delivery
Great service and prompt delivery. So far the car is a joy.
January 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hello Lawrence. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
The experience of buying the car was…
The experience of buying the car was really good , all the staff were helpful, very knowledgable and made the process very easy throughout , would recommend vertu to all my friends and family
January 8, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Ron's new Tucson hybrid.
excellent communication both on phone and via e mail and text. Prompt attention at all times with any queries. Lucy McMaster was a delight to deal with.
January 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Got a motobilaty car for my sister had…
Got a motobilaty car for my sister had nothing but hassle with it and that company first time it went in for something wrong they had it over 3 month got it back with scratches now it's not working right over 3 months to get it booked in stay away people
January 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1ME2701 Kind regards,
Excellent service.
I decided to reserve a car online which was extremely easy to do. The car was competitively priced and was perfect for us. I had already secured my own finance so I was pretty much ready to proceed straight away. Sean called me and had actually managed to secure me a better deal with a 2 year warranty and wheel protection, even better! Sean was very informative thorought the process, making sure I was happy along the way. He is a credit to your company. Exactly what you would want in a sales executive. I would highly recommend Vertu to anyone looking for a new car.
January 23, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you so much for your kind words! We are so happy to hear that Sean was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Unprofessional and Misleading
I paid a reservation fee for a vehicle that was advertised at a specific price, which was also confirmed by the salesperson. Less than 24 hours later, the dealership cancelled the sale, initially claiming the vehicle had been sold by another garage.
I was then informed by the sales manager Kris that the real reason for the cancellation was that the vehicle had been advertised at the wrong price. Instead of honouring the sale at the advertised price, the dealership chose to sell the vehicle to another garage at the advertised price.
Taking a reservation fee, arranging an appointment with a sales adviser to view the vehicle and complete the purchase, and then cancelling the sale within a day is highly unprofessional. The way this was handled was misleading and a complete waste of time. I would strongly advise others to be cautious before placing any reservation fees with this dealership.
January 23, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TPK2301 Kind regards Dawn
I thought that the vehicle was very…
I thought that the vehicle was very competitively priced, their trade in value was equal to their competitors. The salesman was helpful and easy to deal with. My only complaint was being made to listen to a long winded statement (not from the salesman) about taking out a car loan despite telling them that we wouldn't be taking one.
January 6, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good morning, Thank you for your feedback. We’re pleased you found the car competitively priced and the trade‑in fair, and that our salesperson was helpful throughout. We’re sorry about the lengthy finance explanation and appreciate you letting us know. Enjoy your new car and we hope to see you again in the future! Kind regards, Kerry
Vertu Dunfermline
Vertu Hyundai Dunfermline were great because they had a great choice of vehicles. The staff were friendly and helpful and took time to answer any queries I had. Lucy is a great example of how a salesperson should be.
December 11, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you so much for your kind words! We are so happy to hear that Lucy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very helpful friendly and covering all…
Very helpful friendly and covering all my needs to get car needed thanks
November 22, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon Angus. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Positive Purchase Experience
From bginning to end, the process to buy a car from Vertu Dunfermline was positive. Helpful and friendly with regular comminication and updates
November 18, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon Kenny. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent service
Excellent service, very professional and knowledgeable
December 1, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Waste of time
Car booked into Vertu Hyundai Dunfermline. Left with them all day for a safety recall. Contacted at the end of the day and advised that the car had been sat all day without anyone going near it and told to come and collect it.
No apologies, just the very generous offer of a future appointment some time at the start of next year. Hopeless.
On second visit, all work was carried out and communication was good. Car given a quick wash.
November 24, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TPD711 Kind regards, Dawn
Great customer service
Great customer service, done everything needed and were very helpful through whole process
September 1, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great experience staff ultra friendly…
Great experience staff ultra friendly and helpful could not recommend enough
November 14, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon Niki. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
A no hassle efficient service with…
A no hassle efficient service with polite staff, what more is there to say.
October 1, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Friendly knowledgeable staff
Friendly knowledgeable staff, with no pressure to buy.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Verti sales representative Tamara was…
Vertu sales representative Tamara was amazing. She was welcoming answered all my questions calmly. She guided me through the process explaining all the way. We were offered a test drive. The rep was open and offered add on services as well. We had a great experience
October 11, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good morning, Catherine. Thank you so much for your kind words! We are so happy to hear that Tamara was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Vehicle Purchase
The whole car purchase was very professional with easy guidance given throughout the process.
September 19, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Staff were superfriendly and the car…
Staff were superfriendly and the car was presented very neat and clean.
September 17, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon Gokul. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Fantastic service
An absolute pleasure from start to finish. Quick & efficient. Kept up to date by our sales advisor Jemma. First time user and would absolutely use again and recommend to friends and family
September 25, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you so much for your kind words! We are so happy to hear that Jemma was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.