Charlotte was just wonderful in the way she.e sorted out my new car. Very professional whilst retaining humanity and individuality. I love my new Kona. And have been seriously impressed with Vertu Sil... See more
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Location
Switch locationMiddle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
Dan @ Hyundai was fantastic throughout the whole process. This is how the 2nd car I’ve bought off him after a 10+ year gap & at a different dealership so he’s doing something right 😂👌🏻 Credit also... See more
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The Sales Executive Dan was very helpful, listened to the requirements for my new car, answered all my questions but most importantly wasn’t pushy like some salesman I have experienced in the past. Al... See more
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The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... See more
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Company details
About Vertu Motors - Hyundai Silverlink
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0344 659 0605
4.9
Excellent
143 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Charlotte was just wonderful
Charlotte was just wonderful in the way she.e sorted out my new car. Very professional whilst retaining humanity and individuality. I love my new Kona. And have been seriously impressed with Vertu Silverlink. She even turned up for work on a bank holiday to sort everything out for me.
August 31, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Carrol,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re delighted to hear how pleased you are with your new Hyundai Kona and your experience at Vertu Hyundai Silverlink.
It’s fantastic to know that Charlotte provided such exceptional service throughout the process. Your comments about her professionalism, while retaining a personal and caring approach, are exactly what we strive for. We’re especially pleased to hear that she went above and beyond, even coming in on a bank holiday to ensure everything was sorted for you.
Your kind words mean a great deal to us, and we’ll be sure to pass your feedback on to Charlotte, who will be thrilled to hear how much you appreciated her support.
We hope you enjoy every mile in your new Kona, and if you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Great experience from walking into the…
Great experience from walking into the dealership at silverlink to leaving.
Chris who sold us our car listened to what I wanted, wasn’t pushy was friendly and professional, an outstanding service was delivered by everyone we had contact with, I would highly recommend buying a car from this Vertu dealership.
August 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Amanda,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had a great experience from the moment you walked into Hyundai Silverlink right through to driving away in your new car.
It's fantastic to know that Chris took the time to listen to your needs and provided friendly, professional service without any pressure. We're also pleased that everyone you met during your visit helped make the experience such a positive one.
Thank you for your recommendation and kind words. We hope you're enjoying your new car and look forward to welcoming you back in the future.
Kind regards,
Dean
Just had my Kona Electric 2022 in for…
Just had my Kona Electric 2022 in for its 4 year service
Service carried out by Lewis Martin.It was booked in to have the rear discs Replaced due to slight corrosion ,but on examination by Lewis I was advised that I could get at least another 6 months on the actual break pads.(money I need not spend at the moment)
Great to have a garage that doesn’t just want to take your money.
Also thank you to Shauna Carmody who managed to get a great price on my new tyres that were not available on your tyre website at the time ( Micheline primacy Energy).Also cheaper than local tyre dealers.
Thank also to Melanie Watson for the her help with the depositing of keys in the new self check in unit.
Can highly recommend Hyundai Silverlink all the staff friendly and professional.
August 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your fantastic review. We're delighted to hear that Lewis provided honest and professional advice during your Kona Electric's service, helping you avoid unnecessary expense while keeping you fully informed. It's great to know that this level of transparency was appreciated.
We're also pleased that Shauna was able to secure a great price on your new tyres and that Melanie helped make the check-in process straightforward and hassle-free. Your kind comments about the friendly and professional service from the whole team at Hyundai Silverlink mean a great deal to us, and we'll be sure to pass your feedback on to Lewis, Shauna, Melanie, and the wider team.
Kind regards,
Matthew
This was the first time I had bought a…
This was the first time I had bought a car for 10 years. The staff, especially Anna and Will talked me through the process and helped me with online forms etc. During the test drive Will was very supportive and later rang me to help with an online problem I had. I was given support at handover of the car. I definitely feel that I can go back to them if I need any assistance in the future.
August 24, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your wonderful review. We're delighted to hear that Anna and Will made your first car purchase in 10 years such a positive experience. It's great to know they took the time to guide you through the process, assist with the online forms, and provide support both during the test drive and after your purchase.
We're especially pleased that you felt well supported throughout and confident that we're here to help in the future whenever you need us. We'll be sure to pass on your kind comments to Anna and Will.
Kind regards,
Matthew
Dan @ Hyundai
Dan @ Hyundai was fantastic throughout the whole process. This is how the 2nd car I’ve bought off him after a 10+ year gap & at a different dealership so he’s doing something right 😂👌🏻 Credit also to the team who got a bit of paintwork corrected very swiftly after the sale.
August 18, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
hank you for your fantastic review. We're delighted to hear that Dan provided such excellent service throughout the process and that you chose to return to him after more than 10 years. That certainly says a lot! 😊 We're also pleased that our team was able to resolve the paintwork issue quickly and efficiently. Thank you for your continued trust and support, and we hope you enjoy many happy miles in your new Hyundai! 🚗✨. Kind regards, Selina
Excellent Service
The Sales Executive Dan was very helpful, listened to the requirements for my new car, answered all my questions but most importantly wasn’t pushy like some salesman I have experienced in the past. All the managers and staff were also polite and helpful and offered assistance when Dan was not available. Dan also followed up on all the promises he made such as sending texts or emails. Was delighted with such excellent service.
August 18, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your wonderful review. We're delighted to hear that Dan took the time to listen to your requirements, answer all of your questions, and provide a relaxed, no-pressure experience. It's especially great to know that he followed through on his commitments and kept you updated throughout the process.
We'll also be sure to share your kind words with Dan and the wider team, who will be thrilled to know their helpful and polite approach made such a positive impression. Thank you for choosing us, and we hope to welcome you back again in the future. Enjoy your new car! 🚗😊. Kind regards, Selina
Great friendly service
Great friendly service
Easy to buy car, no delays or issues
August 7, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Joanne,
Thank you for your review. We're delighted to hear you received great friendly service and found the car buying process easy. It's fantastic to know everything went smoothly with no delays or issues. We hope you enjoy your new car and thank you for choosing Hyundai Silverlink.
Kind regards,
Danielle
Fast, easy, great
Fast, very informative, will answer any questions you have. Will Lane was fantastic through the whole experience
August 8, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Will was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Best customer service
We bought a new car recently and we would like to thank Charlotte for looking after us and making the process very easy.
July 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Eva,
Thank you for your fantastic 5-star review!
We’re delighted to hear Charlotte looked after you so well and made the process of purchasing your new car easy and enjoyable.
We’ll be sure to pass on your kind feedback to Charlotte and the team at Vertu Hyundai Silverlink.
Kind regards,
Kerry
Car Purchase
Friendly service from Chris H. Patient with our needs considering had infant with us. No pushy sales tactics.
July 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback.
We’re delighted to hear that Chris H provided such friendly and patient support throughout your experience. It’s great to know that he was understanding of your needs, especially with your infant with you, and that you appreciated the relaxed, no-pressure approach.
We truly appreciate you taking the time to share your experience and will be sure to pass on your kind words to Chris.
Kind regards,
Matthew
Great service form the whole team…
Great service form the whole team during our recent visit for a family car, yes i know its their job to sell cars but as a seasoned car buy it was a pleasurable experience not your usual pushy stuff, special mention to Dan on the sales team who was very knowledgeable and professional who kept me informed throughout. will revisit them again in the future.
July 31, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your wonderful feedback.
We’re delighted to hear that you had such a positive experience with the team during your search for a family car. It’s great to know that you enjoyed a relaxed, pressure-free approach and that the process felt enjoyable rather than like a typical sales experience.
A special thank you for recognising Dan. We’re pleased to hear that his knowledge, professionalism and regular updates helped make the journey smooth and straightforward from start to finish.
We truly appreciate your kind words and look forward to welcoming you back in the future.
Kind regards,
Matthew
Excellent service; beautiful cars
Very positive experience with the dealership from start to finish. They were personable, straightforward, and very accommodating to deal with. The service from Chris was exceptional, and we’re absolutely delighted with the family’s new Santa Fe.
July 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your wonderful feedback.
We’re delighted to hear that you had such a positive experience with the dealership from start to finish. It’s great to know that the team were personable, straightforward and accommodating throughout the process.
We’re especially pleased to hear that Chris provided exceptional service and helped make the experience so enjoyable. Most importantly, we’re thrilled that you and your family are delighted with your new Santa Fe.
I’ll be sure to pass on your kind words to Chris and the team.
Kind regards,
Matthew
Very professional
Very professional explaining every detail in full. I was made to feel very relaxed. Nothing was a problem and I am very pleased with the choice they helped me make.
July 31, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback. We're delighted to hear you felt relaxed and well supported throughout the process. It's great to know the team took the time to explain everything clearly and helped you choose the right vehicle.
We hope you enjoy your new car.
Many thanks,
Chloe
We went on Saturday 26th July 2026
We went on Saturday 26th July 2026 , customer service was brilliant , staff were friendly and Geoff was a star , ⭐ Friday 31st of July we got a car very quick thanks to your support help
July 25, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your fantastic feedback. We’re delighted to hear that you received brilliant customer service and that the team were so friendly and helpful throughout your experience.
It’s especially great to know that Geoff was a star and helped make the process so smooth, enabling you to find and collect your new car so quickly. We truly appreciate your kind words and hope you enjoy your new car.
Kind regards,
Matthew
I bought my first car from Hyundai…
I bought my first car from Hyundai silverlink and it was such a smooth experience all thanks to Dan
July 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Rebecca,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that buying your first car was such a smooth and enjoyable experience.
Purchasing your first car is a special milestone, so it’s wonderful to know that Dan helped make the process straightforward and stress-free from start to finish. Providing support and guidance throughout the journey is exactly what we strive for, and we’re thrilled that Dan delivered that for you.
We’ll be sure to pass your kind feedback on to Dan and the team at Hyundai Silverlink.
Congratulations on your first car, and we wish you many happy miles ahead!
Kind regards,
Liza.
Buying A Car
I bought a second hand car at Hyundai Silverlink. The salesman (Dan) was patient and answered all of my questions. Confidently talked me through the buttons whilst going on a test drive. And he makes a good cup of tea!
July 24, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your wonderful review.
We are delighted to hear that Dan provided such a positive experience when purchasing your car from Hyundai Silverlink. It's great to know that he took the time to answer all your questions, guided you confidently through the vehicle's features during your test drive, and made the whole process relaxed and enjoyable.
We're also pleased to hear his tea-making skills earned a mention too!
Thank you for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Another first class service from the…
Another first class service from the great team at Hyundai Silverlink. We were there to complete the purchase of our new Kona. The whole experience was a pleasure from start to finish & we could not be happier with our new car. Dan, the salesman was a pleasure to deal with. He made sure we were happy every step of the way with the paperwork etc & took us through the features on the new car & told us he was available any time if we needed more help. First class service, Dan 10/10. Ann, the general manager chatted with us too. Lovely lady. This is our 3rd Hyundai from this dealership & we are always more than happy with the service we receive
July 22, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Lynda,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that your experience at Hyundai Silverlink was first class once again and that you’re so happy with your new Kona.
It’s fantastic to know that Dan made the entire process enjoyable from start to finish, keeping you informed throughout the paperwork, taking the time to explain all the features of your new car, and ensuring you felt fully supported. We’re also pleased to hear that Ann took the time to chat with you and helped make your visit even more welcoming.
The fact that this is your third Hyundai from the dealership is a tremendous compliment and means a great deal to us. Thank you for your continued loyalty and trust in the team.
We’ll be sure to pass your kind words on to Dan, Ann, and everyone at Hyundai Silverlink.
Kind regards,
Liza.
Excellent service
Excellent service, Geoff salesman so helpful, not pushy. Extremely knowledgeable about product.
Would definitely recommend.
July 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your wonderful review.
We are delighted to hear that you received excellent service and that Geoff made such a positive impression. Buying a car should be an enjoyable and informative experience, so it is fantastic to know that Geoff's helpful, professional, and non-pushy approach helped you feel comfortable throughout the process.
It is also great to hear that Geoff's product knowledge was so valuable in helping you make the right decision. At Vertu, we pride ourselves on ensuring our customers are always fully informed, with all questions answered clearly and honestly, allowing them to make choices with complete confidence and at their own pace.
Thank you for your recommendation. Your feedback means a great deal to Geoff and the wider team, and we will be sure to share your kind comments with him.
Kind regards,
Keith
Great experience from start to finish…
Great experience from start to finish was kept upto date by Geoff frequently with updates. The handover process went well and the manager Paul even came to see us very pleased felt like vips . And the Tucson is absolutely gorgeous amazing to drive and stunning looking. They even put some fuel in for us as normally other dealers give you it empty . All in all definitely recommended very welcoming dealership.
July 17, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Geoff & Paul were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Second car we have brought from here
Second car we have brought from here, really good customer service form everyone in store.
Good trusted cars at fair prices
July 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Adele,
Thank you for your review. We're delighted to hear you've chosen to buy a second car from us and that you've continued to receive really good customer service from everyone in the store. It's great to know you value our trusted vehicles and fair prices. We truly appreciate your continued custom and look forward to helping you again in the future.
Kind regards,
Danielle
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