Great experience from start to finish was kept upto date by Geoff frequently with updates. The handover process went well and the manager Paul even came to see us very pleased felt like vips . And the... See more
Company replied
Location
Switch locationMiddle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales team especially Chris who guided us through the process from start to finish. The handover / reveal of our new inster was amazing. Will definitely use Vertu Silverlink again. I also feel c... See more
Company replied
The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... See more
Company replied
Good experience. Helpful knowledgeable staff especially Charlotte and Anna who we dealt with and provided all the information required. Nothing too much bother for them. Covered everything we needed t... See more
Company replied
Company details
About Vertu Motors - Hyundai Silverlink
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0344 659 0605
4.8
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience from start to finish…
Great experience from start to finish was kept upto date by Geoff frequently with updates. The handover process went well and the manager Paul even came to see us very pleased felt like vips . And the Tucson is absolutely gorgeous amazing to drive and stunning looking. They even put some fuel in for us as normally other dealers give you it empty . All in all definitely recommended very welcoming dealership.
July 17, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Geoff & Paul were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Second car we have brought from here
Second car we have brought from here, really good customer service form everyone in store.
Good trusted cars at fair prices
July 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Adele,
Thank you for your review. We're delighted to hear you've chosen to buy a second car from us and that you've continued to receive really good customer service from everyone in the store. It's great to know you value our trusted vehicles and fair prices. We truly appreciate your continued custom and look forward to helping you again in the future.
Kind regards,
Danielle
The experience was great Chris from…
The experience was great Chris from Hyundai Silverlink was very helpful when making the decision providing all the information I needed whilst being friendly and making me feel comfortable to make the decision to buy the car.
June 16, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Matthew,
Thank you for your review. We're delighted to hear that you had a great experience with Chris at Hyundai Silverlink. It's fantastic to know he provided all the information you needed, while being friendly and making you feel comfortable and confident in your decision to buy your car. We'll be sure to pass on your kind feedback to Chris and the team.
Kind regards,
Danielle
Excellent branch staff who go the extra…
Excellent branch staff who go the extra mile to cater to your needs, especially Dan Charlton, I've had the pleasure of Dan sorting my 3 cars at vertu silverlink and he always makes sure every detail is correct, such a professional, pleasant guy, made sure my needs were met,whatever they were.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Very helpful and knowledgeable
Very helpful and knowledgeable. Spent time with us and made sure we were happy. Made buying a car a great experience.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Kate,
Thank you for your feedback.
It's great to hear that the team were so helpful and knowledgeable. We're pleased they took the time to make sure you were happy and helped make buying your car a great experience.
Kind regards,
Danielle
I bought a new car from Vertu Hyundai…
I bought a new car from Vertu Hyundai at Silverlink and received excellent service. Will Lane was very knowledgeable and helpful and the Manager (Anna) was also very helpful. I was made to feel like a valued customer and would recommend the dealership.
July 8, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your fantastic feedback. We’re delighted to hear that you received excellent service from the team at Vertu Hyundai Silverlink.
It’s great to know that Will’s knowledge and helpful approach, along with Anna’s support, made you feel valued throughout your experience. We truly appreciate your recommendation and will be sure to pass on your kind words to both Will and Anna.
Kind regards,
Matthew
Reply from Vertu Motors - Hyundai Silverlink
Hi Lynda,
Thank you for taking the time to leave your review.
We're delighted to hear that you received good customer service from the team at Hyundai Silverlink. Providing a positive experience for our customers is always our priority, so it's great to know this was reflected in your visit.
We appreciate your feedback and look forward to welcoming you again in the future.
Kind regards,
Hyundai Silverlink Team
Fantastic service
Adrian did a fantastic job finding me the car I wanted and made the process as straightforward and easy as it could be.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your fantastic feedback. We’re delighted to hear that Adrian found the perfect car for you and made the whole process straightforward and easy from start to finish.
It’s great to know you felt well supported throughout your purchase. I’ll be sure to pass on your kind words to Adrian.
Kind regards,
Matthew
Great service from Vertu
Great service from Will at Vertu Hyundai Silverlink. Not pushy at all, just informative and helpful. Would definitely buy from Vertu again
June 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Will was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Chris put us at ease and was able to…
Chris put us at ease and was able to explain all of the features of the car. It sealed the deal as we were looking at other dealerships. We as smooth and easy.
June 26, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Mhairi,
Thank you for your great feedback, it’s fantastic to hear Chris put you at ease and took the time to explain everything clearly. We’re delighted he helped make the experience smooth and straightforward, and that you felt confident in your decision.
Kind regards,
Dean
Friendly and helpful staff and good…
Friendly and helpful staff and good range of cars.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Everyone very friendly and helpful…
Everyone very friendly and helpful ,Adrian our sales person was excellent on answering all of our questions.
July 1, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback. We’re delighted to hear that you found the team friendly and helpful, and that Adrian provided excellent support in answering all of your questions.
Kind regards,
Matthew
Smooth and easy
The sales team especially Chris who guided us through the process from start to finish. The handover / reveal of our new inster was amazing.
Will definitely use Vertu Silverlink again. I also feel confident that if I require any assistance they will be at the end of the phone. A great service made our buying experience easy. 10/10
June 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your fantastic feedback. We’re delighted to hear that Chris provided such great support throughout and made your experience smooth from start to finish.
It’s wonderful to know the handover of your new INSTER was such a memorable moment, and that you felt confident and supported throughout. We truly appreciate your recommendation and look forward to welcoming you back to Vertu Silverlink.
Kind regards,
Matthew
Jeff was very friendly,informative and…
Jeff was very friendly,informative and professional from start to picking my vehicle up and would recommend using this dealership 100%
June 26, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your great feedback. We’re delighted to hear that Jeff provided such friendly, informative and professional service throughout your experience, from start to collection.
We truly appreciate your recommendation.
Kind regards,
Matthew
Fantastic customer service
Great customer service. From the moment we arrived we felt that someone was there to help.
June 13, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Jill,
Thank you for your kind feedback.
We’re delighted to hear you felt so well supported from the moment you arrived, and that the team were there to help throughout your visit.
Kind regards,
Danielle
Chris was great from start to finish
Chris was great from start to finish. Professional at all times and kept things moving so we could collect my son's first car before his 17th birthday! Thank you!
June 23, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Emma,
Thank you for your lovely feedback, it’s great to hear Chris provided such professional support and made everything run smoothly for such a special occasion.
Kind regards,
Dean
I recently purchased a car from Vertu…
I recently purchased a car from Vertu Silverlink, and I couldn't be happier with the service I received from Adrian and Connor.
From the very beginning, both Adrian and Connor were amazing throughout the entire car-buying process. They were professional, friendly, knowledgeable, and always willing to answer any questions I had.
They made everything straightforward and stress-free, keeping me informed at every stage and ensuring I felt confident in my decision.
Their excellent customer service, attention to detail, and genuine willingness to help made the whole experience enjoyable. Nothing was too much trouble, and they went above and beyond to make sure everything was perfect when I collected my car.
I would highly recommend Vertu Silverlink to anyone looking to buy a vehicle, and I would especially like to thank Adrian and Connor for their outstanding support and dedication. They are a real credit to the dealership.
Thank you!
June 23, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Paige,
Thank you for taking the time to leave such an incredible and detailed 5-star review. We’re absolutely delighted to hear about your experience with Adrian and Connor at Hyundai Silverlink. It’s fantastic to know they provided such professional, friendly, and knowledgeable support throughout your car-buying journey.
We’re especially pleased that they made the process straightforward and stress-free, keeping you informed at every stage and ensuring you felt confident in your decision. It’s wonderful to hear that their attention to detail and dedication helped make your experience so enjoyable, and that everything was perfect for the collection of your new car.
Your recommendation means a great deal to us, and your kind words will be hugely appreciated by both Adrian and Connor — they are a real credit to the team.
Congratulations on your new car, and thank you again for choosing Vertu Silverlink.
Kind regards,
Liza
Good experience
Good experience. Helpful knowledgeable staff especially Charlotte and Anna who we dealt with and provided all the information required. Nothing too much bother for them. Covered everything we needed to know while still being friendly and professional. Happy with our purchase and would certainly recommend.
June 13, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Pauline,
Thank you for your lovely feedback, it’s great to hear you had such a positive experience and found the team helpful, knowledgeable and easy to deal with. We’re pleased you’re happy with your purchase.
Kind regards,
Dean
Brilliant Car Buying Experience
I had a brilliant experience with Dan Charlton at Vertu Hyundai Silverlink. The knowledge about the car to the customer service was absolutely brilliant. I'd be very happy to recommend to anyone looking for a great car buying experience.
June 18, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for sharing your brilliant experience. We’re delighted to hear that Dan provided such excellent knowledge and customer service throughout your visit. Your recommendation means a great deal, and we’re so pleased you enjoyed your car‑buying experience at Vertu Hyundai Silverlink.
Many thanks,
Chloe
Brilliant sales staff
Brilliant sales staff. Very knowledgeable about the Kona and very approachable. First class service.
June 16, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.