Vertu Barnsley are very good at making you feel a valued customer and we could tell straight away that salesman Craig knew exactly what we wanted. He was professional and helped us a great deal and th... See more
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Location
Switch locationOakwell View, Pontefract Road, S71 1HH Barnsley, South Yorkshire, GB
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From start to finish Andy and the team at Kia Barnsley were very professional and made the whole process of selecting a car very enjoyable. No hard sell which was a breath of fresh air. Thank you
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I bought a 2nd hand car and was promised the small scratches would be dealt with only to find the manager decided otherwise . Not all had been done upon final payment . After having a discussion I wa... See more
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I can't recommend Kia Vertu Barnsley branch highly enough! From start to finish, the whole experience has been outstanding. I'd never used a Kia dealership before, but the team couldn't hav... See more
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Company details
About Vertu Motors - Kia Barnsley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Oakwell View, Pontefract Road, S71 1HH, Barnsley, South Yorkshire, United Kingdom
- 0330 012 2019
4.8
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HI KIA BARNSLEY IS A GREAT COMPANY FROM…
HI KIA BARNSLEY IS A GREAT COMPANY FROM THE SALE OF MY KIA PROCEED TO DELIVERY IAM NOT TEC SAVVY BUT CHLOE HOWES WAS SO FRIENDLY AND HELFUL IN THE HOLE PROCESS OF BUYING THE CAR GREAT CUSTOMER SERVICE THANKS STUART
July 17, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for your fantastic feedback, Stuart. We’re delighted to hear that your experience with Kia Barnsley was so positive from the initial sale through to delivery.
It’s especially great to know that Chloe Howes provided such friendly and helpful support throughout the process, taking the time to explain everything clearly and making things easy, particularly with the technology side of things.
We hope you enjoy your new Kia Proceed, and I’ll be sure to pass on your kind words to Chloe and the team.
Kind regards,
Matthew
Love the new K4 and the staff couldn’t…
Love the new K4 and the staff couldn’t do enough, nothing was too much try for them to make sure everything was right.
Well done to all involved.
July 16, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Fantastic customer service
Craig made my car swap seamless. He explained everything in detail and was so friendly. I love KIA cars and have been a customer for quite a few years, and plan to be a continued customer 😀. Keep up the great service.
July 14, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Miranda,
Thank you for your fantastic review. We're delighted to hear that Craig made your car swap seamless and took the time to explain everything in detail. It's wonderful to know that his friendly approach helped make the experience such a positive one.
We're especially grateful for your continued loyalty to Kia over the years, and we're thrilled to hear that you plan to remain a customer. Your support means a lot to us.
Kind regards,
Danielle
The experience from start to finish was…Kia is the way to go
The experience from start to finish was excellent, no hassle and full of extras, the staff were excellent
July 8, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi,
Thank you for your wonderful review. We're delighted to hear you had an excellent experience from start to finish and that our team made the process easy and enjoyable. It's great to know you appreciated the extra touches and the fantastic service provided.
We hope you enjoy your new Kia and look forward to seeing you again in the future.
Thanks again,
Kerry
Kia Barnsley, excellent service
From start to finish Andy and the team at Kia Barnsley were very professional and made the whole process of selecting a car very enjoyable. No hard sell which was a breath of fresh air.
Thank you
July 10, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Kim,
Thank you for your lovely review. We're delighted to hear that Andy and the team at Kia Barnsley made the car buying process enjoyable and professional. It's great to know you appreciated the no pressure approach.
We hope you enjoy your new car and thank you for choosing us.
Kind regards,
Danielle
I can't recommend Kia Vertu Barnsley…
I can't recommend Kia Vertu Barnsley branch highly enough! From start to finish, the whole experience has been outstanding.
I'd never used a Kia dealership before, but the team couldn't have done more to help. Everyone was friendly, professional, and genuinely wanted to make sure I was happy every step of the way.
A special mention has to go to Craig, who is without a doubt the loveliest and funniest car salesman I've ever met. He made the entire process effortless, stress-free, and enjoyable from beginning to end.
When I collected my "new-to-me" Kia Sportage, Craig had it driven into the showroom and covered up so I could do a proper reveal. It was such a thoughtful touch and made the day feel really special.
The communication throughout was excellent, and I always felt well informed. The whole team goes above and beyond to make you feel valued, and it's clear that customer satisfaction is incredibly important to them.
I would 110% recommend Kia Vertu to anyone looking for a new or used car. Thank you to Craig and the whole team for making buying my Kia Sportage such a fantastic experience!
July 9, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Sharon,
Thank you for your wonderful feedback.
It's fantastic to hear that your first experience with Kia Barnsley was such a positive one. We're delighted that the team provided friendly, professional service throughout and made you feel valued every step of the way.
It's especially great to hear that Craig made the process enjoyable and stress free, and that the showroom reveal of your Kia Sportage made collecting your car feel even more special.
Thank you for your recommendation, and we hope you enjoy every mile in your Kia Sportage.
Kind regards,
Danielle
Vertu Barnsley are very good at making…
Vertu Barnsley are very good at making you feel a valued customer and we could tell straight away that salesman Craig knew exactly what we wanted. He was professional and helped us a great deal and the car we bought was just what he promised. We have no problem in giving 10/10 for service and attention to detail.
July 7, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Hi Glenn,
Thank you for your great review. We're pleased to hear Craig understood exactly what you were looking for and delivered such a positive experience. Your comments about his professionalism and attention to detail are much appreciated.
Enjoy your new car, and thank you for choosing Vertu Kia Barnsley.
Kind regards,
Danielle
Alyson and Stuart
Bought a used car, Kia Exceed GT Line S, in green, fell in love with it as soon as we saw it. Brilliant start to the sale, terrible middle and brilliant end. However, it's not about what goes wrong, it's about how someone puts it right for their customer, we couldn't leave that fabulous car - step in Joe and the management team - pulled out all the stops to get us our car, they persevered with us as we did them, and we finally drove the car away, thank you to the team involved, but especially Joe, he was patient, understanding and sympathetic to our issues and moved heaven and earth for us, we are sure of that, thank you Joe.
June 23, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for taking the time to share your experience. We're delighted to hear that, despite some challenges along the way, Joe and the management team were able to turn things around and help you drive away in the Kia XCeed GT-Line S you had fallen in love with. It's wonderful to know that Joe's patience, understanding, and dedication made such a positive difference. We really appreciate your kind words and hope you enjoy every mile in your new car.
Many thanks,
Chloe
The staff are friendly and helpful and…
The staff are friendly and helpful and nothing is two much trouble.There was no hard sell everything went at me and my wife’s pace they were very professional.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Very pleased.…
Fantastic service from start to finish very friendly.All the staff always just at the end of the phone.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for your fantastic feedback. We’re delighted to hear that you received friendly service from start to finish and that the team were always available to support you when needed.
Kind regards,
Matthew
Reply from Vertu Motors - Kia Barnsley
Thank you for your kind feedback. We’re delighted to hear you received good personal service and found the team so great.
Kind regards,
Matthew
Would highly recommend.
Craig was very friendly and made the process extremely straightforward. Would recommend without hesitation.
June 16, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you so much for your kind words! We are so happy to hear that Craig was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The whole process ran smoothly from…
The whole process ran smoothly from beginning to end. Craig was an absolute diamond throughout taking all my requests and concerns into consideration. He’s a real asset to the company
June 18, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that everything ran smoothly for you from start to finish. Craig will be thrilled to know his support made such a positive difference — he truly is a credit to the team, and your kind words mean a great deal.
Many thanks,
Chloe
Kia Ev5
The whole experience went smoothly Chris was really helpful and professional he explained everything to us so everything went without a hitch i would definitely go to Kia again Thank you 😊
June 12, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Linda,
Thank you for your review. It’s great to hear that everything went smoothly and that Chris was so helpful and professional, taking the time to explain everything clearly. We’re delighted you had such a positive experience and that you would choose Kia again.
Kind regards,
Dean
5 star service - Volvo Wakefield take note.
After a disastrous experience at Volvo Wakefield it was a pleasure to deal with Craig at Kia in Barnsley.
Good humoured, helpful, listened to what we wanted and delivered.
5 star service
June 10, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for your fantastic feedback. We’re delighted to hear that Craig provided such a positive experience, with his helpful, good-humoured approach and focus on delivering exactly what you needed.
It’s great to know he turned things around for you and provided a 5-star service. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Absolutely brilliant loved the customer…
Absolutely brilliant loved the customer service very professional and helpful made everything clear and took their time to explain everything thank you so much
June 8, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Samuel,
Thank you for your review. It’s great to hear you received such professional and helpful service, with everything clearly explained and no rush — that really makes a difference.
Kind regards,
Dean
Absolutely lovely to deal with would…
Absolutely lovely to deal with would highly recommend
June 9, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon Christine,
Thank you for your review. It’s great to hear you had such a lovely experience and found the team so easy to deal with. We really appreciate your recommendation.
Kind regards,
Dean
Vertu for me - Thank you all concu
I would like to say that the experience we had dealing with the staff at Vertu Barnsley was second to none, from start to finish, I would like to personally thank Craig (whitie) for his first class handling of our needs. I would also like to give a big shout out to the service staff and workshop for their quick assistance in fitting our dashcam.
Going on our personal experience, I would not hesitate to recommend Vertu Barnsley.
June 2, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Good afternoon John,
Thank you for your fantastic review. It’s great to hear that your experience was second to none from start to finish, and that Craig provided first‑class support throughout. We’re also pleased the service team were able to assist quickly with fitting your dashcam.
Your recommendation of the Barnsley team is really appreciated.
Kind regards,
Dean
Excellent customer service from kia vertu Barnsley
Excellent customer service from kia Barnsley.
Buying a new car can be quite stressful . Kia barnsley made it an enjoyable experience.
Chris very friendly and knowledgeable. Chris went over and above to get my car ready for collection.
Highly recommend . Ask for Chris .
May 30, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for your fantastic feedback. We’re delighted to hear that you had such an enjoyable experience with Kia Barnsley.
We understand that buying a new car can sometimes feel stressful, so it’s wonderful to know the team made it a positive and enjoyable journey for you. It’s especially great to hear that Chris provided such friendly and knowledgeable support, going above and beyond to ensure everything was ready for your collection.
We’ll be sure to pass on your kind words to Chris—he’ll be thrilled to receive your recommendation.
Thank you again for taking the time to share your experience.
Kind regards,
Keith
Purchase of new EV
I would 1000% reccomend Vertu Barnsley. I dealt mainly with Chris Nutbrown who was fantastic and couldn't do enough when purchasing my new EV. His communication and customer skills was top notch!
Also i dealt with Dean Heseltine. He was also extremely brilliant. Again, he couldn't have done anymore for me. Emailing me on his day off to make sure everything was going good with new car. I'm extremely grateful for the service i received and would defintely use Vertu Barnsley again in the future and recommend them to anyone!
May 23, 2026
Unprompted review
Reply from Vertu Motors - Kia Barnsley
Thank you for such an amazing review and recommendation.
We’re absolutely delighted to hear about your experience with Vertu Barnsley. It’s fantastic to know that Chris looked after you so well throughout your EV purchase, providing top-notch communication and customer care — he’ll be thrilled to read your kind words.
It’s equally great to hear about Dean’s support too. Going the extra mile, even taking the time to check in on his day off, truly reflects the level of dedication we aim to deliver for every customer.
Your feedback means a great deal to the whole team, and we’re so pleased you felt so well supported throughout your journey. We really appreciate your recommendation and look forward to welcoming you back again in the future.
Kind regards,
Keith
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