Absolutely amazing service, from start to finish. Everyone went above and beyond. Everything explained and always able to contact quickly if there was a question, highly recommended
Company replied
Whitecross Garage, Bradford Road, LS20 8NJ Guiseley, West Yorkshire, GB
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Absolutely amazing service, from start to finish. Everyone went above and beyond. Everything explained and always able to contact quickly if there was a question, highly recommended
Company replied
We had wonderfull experience,from day one when we walked in Gerad the sales team member had workd out things so well for us and the Sales Manager Victoria had gone out of her way to get us the vech... See more
Company replied
Amazing experience from start to picking up my new vehicle. William our salesman was so patient when going through All the features on my vehicle. Lovely and pristine clean too. Thankyou
Company replied
Have recently bought a used LR Discovery Sport through Vertu Guiseley. From initial enquiry, to test drive to purchase - Louise provided great customer service, was friendly and helpful throughout, an... See more
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Whitecross Garage, Bradford Road, LS20 8NJ, Guiseley, West Yorkshire, United Kingdom
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⭐⭐⭐⭐⭐ Another fantastic experience with Vertu Land Rover Guiseley
Yesterday I collected my new Range Rover Sport from Vertu Land Rover Guiseley and once again, the whole experience reminded me exactly why I keep coming back!
This is now my third Range Rover Sport purchased from Guiseley, and having driven Range Rovers for almost 21 years, I can genuinely say that the dealership and, more importantly, the people you deal with make such a difference.
A huge thank you to Emma, the General Manager, who always goes above and beyond. Nothing is ever too much trouble and you genuinely feel like a valued customer rather than just another sale. That level of personal service and customer care means an awful lot to me.
I also want to give a special mention to Will, who looked after me throughout the whole process. From keeping me updated by phone and email, and just making sure everything was sorted and ready for collection, he made the whole experience easy, enjoyable and completely stress-free. Thank you Will — you were an absolute star! 🌟
The handover yesterday was fantastic too — even down to the personalised display waiting for me when I arrived. Those little touches really do make buying a new car feel special and let's face it, the RRS is special 😍
And as for the car... I absolutely LOVE my RRS, I couldn't be happier with it 💙 The new colour too is something different for me, inside and out.
I've dealt with other Land Rover dealerships all over the UK over the years and had very different experiences, which is exactly why I wouldn't hesitate to recommend the team at Vertu Land Rover in Guiseley. They've looked after me exceptionally well through three cars now and have earned my loyalty because of it.
Thank you again Emma, Will and the whole team at Guiseley for making another new-car day such a special one 👊🏼
See you for number four... 😉😂
Five very well-deserved stars ⭐⭐⭐⭐⭐

Reply from Vertu Motors - Land Rover Guiseley
Absolutely amazing service, from start to finish. Everyone went above and beyond. Everything explained and always able to contact quickly if there was a question, highly recommended

Reply from Vertu Motors - Land Rover Guiseley
Excellent service and support From Michael Howarth and Emma Spedding

Reply from Vertu Motors - Land Rover Guiseley
Excellent service from the team at Vertu Land Rover Guiseley. Everyone was friendly, professional, and helpful throughout. A smooth and excellent experience. Highly recommended!

Reply from Vertu Motors - Land Rover Guiseley
Amazing experience from start to picking up my new vehicle.
William our salesman was so patient when going through All the features on my vehicle.
Lovely and pristine clean too.
Thankyou

Reply from Vertu Motors - Land Rover Guiseley
I recently purchased a Defender 110, and I couldn’t be happier with both the vehicle and the experience. From start to finish, the service was outstanding.
A huge thank you to Emma and Gerard, who were absolutely amazing throughout the entire process. They were friendly, knowledgeable, professional, and genuinely went above and beyond to make everything smooth and stress-free. They took the time to answer all my questions and made me feel valued every step of the way.
The Defender 110 is everything I hoped it would be, and the exceptional customer service made the whole experience even more memorable. I highly recommend this dealership to anyone looking for a first-class buying experience. Thanks again, Emma and Gerard—you’ve set the standard for outstanding customer service!

Reply from Vertu Motors - Land Rover Guiseley
We were very well cared for at Vertu Guiseley as usual.

Reply from Vertu Motors - Land Rover Guiseley
We had wonderfull experience,from day one when we walked in Gerad the sales team member had workd out things so well for us and the Sales Manager Victoria had gone out of her way to get us the vechile on time and on the commited time frame.
We appriciate the marvellous sales service from the team and people there at Guiseley Land Rover.
Will recommed peolple to do vosot to expereince the service them selves.
Thankyou Gerad and Victoria once again.

Reply from Vertu Motors - Land Rover Guiseley
Customer service provided by David Mann was first class. Sale went through smoothly and it was a pleasure to be his first sale for Vertu Guiseley

Reply from Vertu Motors - Land Rover Guiseley
really lovely team; Gerard was fantastic and sorted everything for me at short notice. Really knowledgeable, helpful and easy process and I'd 100% get a car from them again

Reply from Vertu Motors - Land Rover Guiseley
Collected a brand new car. Scratches on the bonnet and mirrors. Filthy inside. Also scratches inside. Vertu said they would arrange to collect and sort it out. No call as yet. Hand over process took 2 hours. Finally the car brand new car had 108 miles on the clock.

Reply from Vertu Motors - Land Rover Guiseley
Fantastic service received from Gerard Jones and the Guiseley Range Rover team. highly recommended.

Reply from Vertu Motors - Land Rover Guiseley
From start to finish of buying our car; Priya was in contact with us advising what was happening and when the car would be ready for collection. Nothing was too much trouble in our buying experience, we would use Vertu Land Rover again for our next purchase.
Thanks Priya and the Land Rover Team.

Reply from Vertu Motors - Land Rover Guiseley
Recently bought and Defender and dealt with Will for the transaction. He was first class and couldn't do enough to answer all my queries and assist. Overall a great experience and would use again.

Reply from Vertu Motors - Land Rover Guiseley
Good customer service always guaranteed at Vertu Land Rover Guiseley
I love my new car and had good advice and help from the sales executive and other staff
I’ve dealt with Guiseley Vertu before and I’m sure I will again in the future

Reply from Vertu Motors - Land Rover Guiseley
Service was excellent, always kept in the loop, updated regularly and pleasure to deal with, handover was quick and seamless.

Reply from Vertu Motors - Land Rover Guiseley
This was a factory order Land Rover,
The build took a lot longer than it should due to the cyber attach.
Bill when above and beyond what any "normal" sales person would do, with getting back to me out of hours

Reply from Vertu Motors - Land Rover Guiseley
Excellent service from Will and the team at Vertu Guiseley, could not have been more helpful with the purchase. Inspection of car and collection was smooth.

Reply from Vertu Motors - Land Rover Guiseley
Amazing experience, whole team are wonderful and made us feel special 🙂

Reply from Vertu Motors - Land Rover Guiseley

Reply from Vertu Motors - Land Rover Guiseley
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