Above and beyond experience! I just bought my MG from Vertu edin. 💯 recommend. Friendly, welcoming, professional, honest. My sales person was Stephen Band, can't rate him highly enough. The first tim... See more
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Exceptional care from Paul, tony(who took us out for a test drive) very knowledgeable about the car, and of course Stephen who handled the mobility paperwork great team would recommend. This is the se... See more
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We recently visited Vertu Edinburgh West MG and had the pleasure of dealing with Ulianna, who was absolutely fantastic. She was incredibly friendly, approachable and knowledgeable, and took the ti... See more
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From our first visit to the showroom till we picked up our new MG HS Trophy we were met with friendly, very helpful and professional staff. Every question was answered fully and patiently. We are very... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Lonehead Drive, EH28 8TG, Edinburgh, Scotland, United Kingdom
- 0330 012 2187
4.5
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Poor aftercare
I bought an MG S5 on 30th June, just before the MG offer ran out. Am really pleased with the car, but not with the customer service. They were supposed to be organising a service plan for me but I'm still waiting to hear back, despite having sent a reminder email on the 11th July and a follow-up on the 18th. That’s not acceptable and doesn't augur well for the future.
So yes, great car - but it's going to be a no to my custom in the future. That'll be going to another dealership, I'm afraid.
June 30, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2KM2507 Kind regards, Dean
MG HS
Received my new MG HS yesterday & I am very happy with the first class service I received from Stephen band & Paul ferrier. Thank you guys.
June 19, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good morning Anne. Thank you for taking the time to leave a review for Vertu MG Edinburgh West. We are happy to hear you were happy with the level of service you received from Stephen and Paul in our MG Sales Team. We hope to see you again here at MG in the future. Kind regards, Kerry
Great service from Stephen Band when…
Great service from Stephen Band when requesting a test drive. Most sales people switch off the moment you mention company car, but Stephen went out of his way to book me in for a test drive, was thorough is his knowledge of the car and easy to talk to through the whole experience.
April 2, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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