What impressed me most, was the staff. Friendly, polite, very knowledgeable about the car product. Special mention to Finley hugill. Who was dealing with me. The car is brilliant.
Company replied
Preston Farm Industrial Estate, Yarm Road, TS18 3RT Stockton-on-Tees, County Durham, GB
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What impressed me most, was the staff. Friendly, polite, very knowledgeable about the car product. Special mention to Finley hugill. Who was dealing with me. The car is brilliant.
Company replied
Hi vertu just like to thank everyone at the car dealership they could not have been more friendly and welcoming if they tried. Finley hugill was such a professional and helpful salesman cannot fault h... See more
Company replied
Was greeted at the door with a friendly welcome and was seen by Finley who was extremely friendly and professional who sorted my query about the car l had seen online, about an hour later I purchased... See more
Company replied
Can’t not fault Jahaidul from the Stockton branch who was exceptional in his customer service when getting our new car! Honestly nothing was too much, he updated us throughout the whole process and w... See more
Company replied
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Preston Farm Industrial Estate, Yarm Road, TS18 3RT, Stockton-on-Tees, County Durham, United Kingdom
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Customer service from Keith & Peter was excellent and very supportive.

Reply from Vertu Motors - Nissan Stockton
Absolutely outstanding customer service, didn't push me into anything at all and from start to finish they were so helpful.

Reply from Vertu Motors - Nissan Stockton
Ben Teeder was very helpful and understanding when I was choosing my car , he spoke in great detail about what would happen with the car , payments , delivery , I coudknt thank him enough he was excellent . A great help and asset to your team , well done !

Reply from Vertu Motors - Nissan Stockton
Quality Customer Service, after care, attention to detail and an understanding of my individual needs when dealing with my requirements. Thank you Vertu and Sahail for taking care of me. This is the second car that I have bought from Sahail and that reflects on how I trusted him with handling my essentials when purchasing a new car.🚗

Reply from Vertu Motors - Nissan Stockton
Great advice and customer service by Fin at Vertu Stockton. Truly a pleasure to buy my new car from Vertu.

Reply from Vertu Motors - Nissan Stockton
Just brilliant, Richard Goodyear & Peter Singh were without exception excellent. Took customer service to another level.
Thank you from Dave S. 29th September 2025

Reply from Vertu Motors - Nissan Stockton
Excellent service all the way from initial conversation, test drive, follow up and delivery. Thanks to Nicholas as well throughout the whole process. 👍

Reply from Vertu Motors - Nissan Stockton
The service I have received from Vertu Nissan Stockton has been absolutely outstanding. From first visiting the showroom, ordering my new Nissan Qashqai and the vehicle being delivered, the whole experience has been second to none. I would like to make special mention of Jo Drysdale and Peter Singh. Both have been so professional, friendly, welcoming and helpful throughout. The personal touch shown, particularly on the car handover day, was brilliant.

Reply from Vertu Motors - Nissan Stockton
Sahail at Vertu Nissan Stockton was brilliant again, as this is the second car I have got from Nissan with him. He is so welcoming and explains everything when it comes to a new car. I couldn't be happier with the service provided by him. Peter was also great at finding the best deal for me for what I wanted in a car. Thanks again.

Reply from Vertu Motors - Nissan Stockton
Buying my first BMW was a very special milestone, and I am grateful for the support I received throughout the process. Being away from friends and family, it meant a lot to have Sean in sales make the experience feel so personal. His kindness, enthusiasm, and professionalism turned what could have been a stressful time into a memorable one.
From guiding me through the purchase with genuine care to even going the extra mile like picking me up from the hospital. Sean really stood out. I couldn’t have asked for a better experience, and I am very thankful to him for making my first car purchase such a positive and memorable journey.

Reply from Vertu Motors - Nissan Stockton
Everyone was helpful and informative very courteous and friendly.

Reply from Vertu Motors - Nissan Stockton
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