Verycook Reviews 

Lovely looking grill but unfortunately since parting with £1600, I haven't even seen the grill yet, many weeks later.

1). Website showed every item in stock.
2). Staff confirmed all in stock when I checked.
3). I paid in full

Despite being 'in stock', after paying I'm then told its backorder.

Customer services keep telling me it's tomorrow when I chase but tomorrow never comes... getting close to a month later, still no answer or sign of a shipment.

Is it worth all this hassle just to get a grill or in hindsight, should I have bought elsewhere?

I am extremely disappointed with the service I received. I ordered the Plancha gas grill with 2 burners, a hard chrome plate, a lid, and a trolley. However, when the order arrived, I discovered that there were missing screws. I immediately contacted the customer service team and was told that the missing screws would be sent by post. Two weeks later, I still hadn't received the screws. Additionally, I found that the plate was broken and the components didn't fit together properly.

I have been trying to get help from the customer service team for three weeks now. I've followed up five times and spent hours on the online chat, but haven't received any assistance. I was promised a call, but it never came, and my emails have gone unanswered. Now, there's no communication on the online chat either.

At this point, we would like a full refund, as we've been left with a faulty BBQ for over a month with missing components. I wouldn't recommend this company to others.

My plancha has one side much hotter than the other. I asked customer service for help and they asked me to check the buttons and switch them which also did not help. Now I have been following up with them for a solution and I don’t get a single reply from them for over a month!!!
Literally over 12 emails/ sms/ phone calls and none of them was answered.
Really poor customer service and this is very frustrating.

Please don’t buy the plancha from them .
I bought the “simplicity 3 burners “. They guaranteed 48 hrs delivery which they charged me £60 for even if in their description delivery should be free of charge. That s not the issue, they promise 48 hrs but they delivered after 1 month with endless messages to them. They never answer to your question by the way! Just delaying with different lies for example one of them was that because I choose a personalised text on the plancha which they charged me £9 for , my shipping is being delayed so the text can be written. When I got the plancha discovered that they lied to me they never wrote any text on it at all.
So they are only lying. It comes without a gas regulator also!
Very disappointed so I am not a type who gives reviews at all I ve got hundreds of orders on Amazon but this one deserves less than 1 star

Don’t order from them. They take your money and your order and then don’t deliver. We order in August for delivery in September. It’s now November and we have contacted them so many times. Each time they promise delivery in the next week but it doesn’t happen. Going to cancel order, hope we get our money back!

I have owned a verycook plancha for 6/7 years and use it regularly, mainly in summer months. I recently purchased a pizza oven cover as the grandchildren love pizza and I didn’t have space or sufficient use to purchase a separate.

The first time I used the pizza oven I overheated the plancha plate which bubbled up the enamel in the centre and warped the plate - beware the instructions are limited as they are don’t cover a continuous use at high heat for an hour…

In early May (2021) after discussions I agreed to buy a new plancha plate in stainless steel for £200 including vat, duty and delivery (first one now out of warrantee!) which was promptly shipped with tracking information which showed up at Parcelforce a few days later - which is where it has remained “awaiting customs clearance” for 8 weeks.

Verycook have been complete hopeless in arranging clearance or responding to my mails and calls. The main message, when or if I get a reply is that “someone else is looking into this and we will respond.”

They are hopeless.

I hesitated to buy from Verycook because of past reviews, but I'm so glad I did. The plancha is beautiful, and works like a charm. The service was actually exceptional - super reactive and friendly people behind the chat function:) Delivery to Denmark took 4 days only. It seems they solved whatever problems they had in the past and I'm super happy with the whole thing. 👍🏼

I ordered & paid for a plancha BBQ in early July. On 15th July we were
advised that delivery would be in two weeks...we're still waiting.
No response from 'on-line' chat other than the preprogrammed 'don't hesitate to contact'...message; no response to UK customer service phone line; shocking communication.

I purchased a stainless steel plancha from this corrupt company in May. Now August 2020 and there is no sign of the plancha and the company does. Or respond to my emails. Charlatans. Be warned, do not buy from this company.

Do not buy anything from this company. They appear to have taken my money and run. No contact for 4 weeks and no one to speak to to cancel my order for a refund. Having to try and recover the money through my bank.

Terrible - I have been waiting months for my product and it's impossible to find an update, or whether this is even genuine. I will be seeking a refund, but fear I have simply lost my money now. The website/product looks like it should be great.

Telephone number doesn't work, which also makes me fearful.

Please do not buy from this Company. I ordered at the start of July and still haven’t revived my Plancha despite the promised 3-4 days delivery which is still being advertised. Customer service is poor and there is no honest communication or updates, just frustrating automated answers and emails saying the product is dispatched when it hasn’t been. The 3-4 days delivery is a lie and I do not want others to end up like me having spent out a lot of money for a product which doesn’t get delivered.

Agree with other low stars reviews, customer service is appalling. It is a shame as their products are great but support is inexistant whatever you receive a faulty order or if you have any type of problem.

We ordered and paid for a plancha on 15th April (2 months ago) and we still have not received it. There has been little communication and it is virtually impossible to speak with customer service. Beware of this company. We now have to start a long process to try and get our payment refunded!

Poor customer service: ordered a top of the line plancha, upon delivery found the finish on the product to be very poor, ordered trolley isn’t stable enough to support the grill, customer service hasn’t responded 6 weeks after my initial complaint.

Very happy with my purchase. Ordered a Verycook simplicity 3 with stainless covertop, arrived in 8 days, well packaged, easy to setup and get cooking ( after i got my adapter for the hose ).
Been cooking entrecote steaks with potatoes, green pepper, onion and mushrooms as the first meal, and it was awesome.
Easy cleaning and i'm ready for my next cooking :)

Ordered my plancha 18 months ago together with a two-wheeled wooden trolley. Auto ignition unit needed replacing after a month and have found the plancha surface very difficult to clean. heat distribution as measured with an expensive IR thermometer is not even. The cover fades rapidly in the sun - is not up to the quality standards implied by their marketing and their prices. After first year, the trolley started to fall apart... the construction is just not up to the level required to support and move the very heavy plancha (+ gas bottle). Very cook offered a 10% reduction on a replacement!!! Finally achieved 30% and have bought an all metal, 4-wheeled trolley. I did consider legal action but had tried to fix the trolley with extra screws. If the metal trolley doesn't work out at £300 or so, I will go to court!! The new trolley arrived well packed but with some incorrectly coloured pieces (Verycook say the correct coloured handle is "not available!) and a few unidentified pieces. Assembly instructions are just plain wrong and would result in elements being damaged a well as personal injury, if followed. Verycook chat online does not respond.... get an email summary and reply the following day.. why bother with "chat"?
The product is a nice idea but needs sorting on the design side; the quality and the instructions for assembly/use. It is not cheap and at the price demanded really should be better... They need to sort quickly before they get a bad reputation from which they will not recover. The marketing hype needs to meet the reality and the product needs to deliver on its promises.

I was so excited to be buying one of the plancha gills for our new motorhome; this grill was to be the place around which we enjoyed the sunshine, cooking and outdoor life. We bought the top-end stainless steel cooktop Pro version (£429 having had a discount offer of 15%)

On arrival, the packaging was seen to be in poor condition. I thought due to rough handling by the delivery company but on opening the box found how poorly designed the packaging is (and later, reading the reviews here, I can see it is true). Not only that, the hose clamp screw snapped when I tightened it and, as mentioned below, the control knobs seem to protrude too far out from the facia and wobble like they are about to detach.

I put my plancha into our motorhome storage locker (I say this as it is fully heated and waterproof), when I took it out a few days later I could see that the cooking surface had become rusty in the welded corners and some of the edges appeared to be the same with small rust spots.

This is such a disappointment as I love the look of the grill. The flashy marketing people did a good job at making it seem perfect but they should be ashamed of themselves for promoting a product that is clearly inferior.

UPDATE:
I feel that I should add that Very Cook did respond to my complaint (made by email to them) and kindly sent me a new stainless hot plate and this has been fine ever since. We used our Plancha grill all through last summer and it is amazing, truly.

Discovered 'Plancha' cooking whilst on holiday in France and was very excited by the simplicity and cleanliness, plus the quality of the cooked products and decided I would replace my BBQ with a plancha. Researched on line and discovered Very Cook.
From the moment the order was placed, Very cook, stayed in constant touch with me informing me of delivery status.
Once the unit arrived, assembly, cleaning(cooking plate)and set up were very straightforward.
Cooking was a dream. For my first venture I cooked for six, the menu comprised fillet steak, marinated monkfish, chicken and a hot veg plater(mushroom, onion, pepper and asparagus). The unit was then quickly cleaned with a few drops of water ready to cook the dessert, it was pineapple slices marinated in dark rum, then dusted with icing sugar before cooking.
Results were outstanding, in particular the monkfish. Lots of praise from my guests and all very taken by the plancha

Following the advice of the Verycook website I went for the stainless steel plate described as the Pro choice. From my experience the heat distribution on the plate is no good with heavy hotspots. Also cleaning is very difficult.
The knobs a very strange almost dangling on the tips of the controls. It is like components where not matched correctly. The plancha lid is not fully brazed in the corners causing rain water to run below it into the plancha plate. The fabric plancha cover is not very good quality and definitely not waterproof as claimed (try compare to the WeberQ covers for quality needed). I like the fresh Verycook approach and direct marketing model. Design ideas are great, but they need to mature the product and improve quality. I will choose to return the Verycook plancha for the above reasons. Thank you for offering that option Verycook - and best of luck from Copenhagen.