Veterans First Mortgage Reviews 

2,464
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Clients consistently praise the incredible staff for their exceptional patience, deep knowledge, and unwavering dedication during the entire loan process. Consumers mention that team members consistently go above and beyond to keep everyone informed and well supported from start to finish. The overall service is frequently described as seamless, efficient, and exceptionally professional, ensuring a smooth journey for home buyers. Reviewers express deep appreciation for the outstanding customer service and clear guidance that make complex real estate transactions completely stress free. People emphasize that working with these professionals builds strong confidence and delivers truly remarkable results for military families and individuals alike.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing loan officers as exceptionally... See more

Service

Customers consistently note positive experiences with service, describing the overall loan process as... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are helpful,... See more

User experience

Consumers find user experience to be positive, highlighting a quick, easy, and stress-free loan application... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more

Rated 5 out of 5 stars

Conner Bushnell did an awesome job getting my wife and I through the loan process when we were buying our home. He is very professional and a top notch loan officer. He always kept us on track during... See more

Rated 5 out of 5 stars

Shauna was amazing to work with, she made the whole process easy and quick. Everyone at the company worked quickly and efficiently that the whole process took less than a month. We highly recommend... See more


Company details

  1. Mortgage Lender
  2. also in
  3. Financial Consultant
  4. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(2,464)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing company

Shauna was amazing to work with, she made the whole process easy and quick.
Everyone at the company worked quickly and efficiently that the whole process took less than a month. We highly recommend the company to every Veteran

October 10, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give a lower mark

If I could give a lower mark, I would!! My husband and I have been in the process of a 2nd mortgage and have had repeatedly been told they needed more information ( most all had been submitted early on. Credit checks ( which affect our credit, documents repeatedly requested from our home bank. My husband is a Veteran as most all of you others are. I feel like this company is messing with the most distinguished people and I am disappointed that we ever started with them. We were told our original agent has left the company. Then all of a sudden, they need this document and that document which they already have. Too many hands in the kitchen. He’s on notice, no more postponing. THIS WEEK IT GETS DONE or we’re done with them. We have other options which we should have just done in the first place. I would never ever recommend this company. We have had mortgages and loans many times in our 46 year mortgage and NEVER been so jerked around. Read reviews and take them to heart.

October 5, 2026
Unprompted review
Veterans First Mortgage logo

Reply from Veterans First Mortgage

Thank you for taking the time to provide feedback on this, we want to take this seriously and resolve any issues that we can for you. To make things right we need a little more information, please reach out through email at aherrick@veteransfirst.com or call at (801) 493-6707 so we can get further information.

Rated 5 out of 5 stars

Loan officer Mike Sanders at Veterans First deserves a five star rating for his hard work and making his clients feel that they are always a number one. is

My name is Cynthia LeMaster, and our loan officer is Mike Sanders through Veterans First. My husband and I have been working with Mike Sanders who helped us through buying three homes and there’s no one else that we would have worked with. I lost my husband Larry on January 1 of this year 2026 and it’s been very difficult, as my husband and I were married for 57 1/2 years. But Mike has guided us through buying three homes the last home I purchased through Mike Sanders as well and I’m so grateful because he helped me through every step of the purchase. Mike is always polite. professional, kind and very knowledgeable of his job and what is needed to help us to buy our last three homes and he has walked us through the entire process. Mike is the most hard-working person I’ve ever known always telling me not to hesitate to call if I had any questions, even talking to me when he was on vacation one time.. When my husband passed away this January, I called Mike Sanders about a month after he passed as I knew at that point I would need to sell the home we were living in as due to my husband‘s passing and my income being reduced I knew I needed to find a home with a reduced mortgage. He helped me through everything I needed to do because my husband handled the buying process of the other two houses so I was at a loss on what I needed to do, but Mike helped me through everything and he was the most kindest, professional, and knowledgeable person, he knew exactly what I would need to do what papers I needed to get and walked me through everything and I’m so thankful and grateful that Mike Sanders was there for me at such a difficult time in my life?
I would highly recommend Mike Sanders and Veterans First to anyone and I do.
Mike Sanders is a wonderful asset to Veterans First. God bless.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience securing…

We had an excellent experience securing our mortgage! Our loan officer, Lee Camblin, walked us through every step of the process making everything easy to understand and stress free. The service was exceptional--always felt well taken care of. We truly appreciate the outstanding service and would highly recommend them to anyone looking for a mortgage.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Dedicated Advisor

Kaitlynn Mattinson is a truly dedicated advisor and will always be our family's go-to lending professional! She was referred to us by my cousin, and I will happily refer her to everyone I come across.She always made us feel like we were her number one priority. As first-time buyers, we truly appreciated how patient she was with us and all of our crazy questions. Even if she had already explained something to us, she happily took the time to do it again to ensure we were completely clear on the financing process and the next steps. From the Alexander's, thank you, Kaitlynn!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of loan application

Ease of loan application. Timing from start to finish was great.
Lee Camblin,our loan officer,is truly committed to excellence. He kept us up to date in a very professional manner.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Well I needed a mortgage reduction due…

Well I needed a mortgage reduction due to the economy being at a all time high. I received messages from Lee Camblin from Veterans First. Mr.Lee asked me if I would like to refinance my home. I was told that my interest rate would drop to about 6% . I immediately stated yes I would like to move forward with the IRRL. I am very happy that I did enroll in the program. So that I could make ends meet. So I am happy that Lee Camblin had my best interest at heart. Thank you Veterans First. I am rating his performance a 10 for his efforts.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Kaitlynn Mattinson is the BEST!

Kaitlynn Mattinson was truly incredible! I could not recommend her more. I cannot wait to buy my next piece of real estate so I can work with her again. She made the process so easy. She is extremely approachable and insightful.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Heather Lewis was excellent to work…

Heather Lewis was excellent to work with! She made the process seamless by keeping us updated and answering our questions even via text! The most impressive part was when she had to be out of the office, we were overwhelmed with updates by her manager and colleagues. She made sure that we were never left without communication about the progress of our loan. We would definitely recommend Veterans First specifically Heather for any home buying needs.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Finally made it!!

My loan officer, Dina N. Hands down. She calmed my nerves and guided me through every step of the way, with alexpertise above and beyond the job. She made me feel more like a friend than a client. Truly great experience!

April 23, 2026
Unprompted review

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