Veteris Reviews 58

From our first telephone consultation with a friendly receptionist to the arrival of two fully trained veterinary surgeons 2 hours later our expectations were exceeded by Veteris, These are a knowledgable, caring, and extremely efficient team and we had a totally positive experience using this practice, We would definitely use this service again and highly recommend them!!!

Although it was an upsetting time the vet and her assistant were very reassuring and caring. They did not try to rush us and explained what they were going to do, and they were quietly talking to and stroking Charlie (my friends dog) all the time to reassure him. It was all very dignified and they acted compassionately which really helped us. We would highly recommend them.

I can’t thank Erwan and team enough for their expertise, professionalism and such caring, empathic approach. We were informed every step of the way. The time spent was much appreciated and valued. I would recommend in a heartbeat and wouldn’t hesitate to call Veteris again in the future .

The team at Veteris are professional and compassionate. In particular a veterinary nurse called Lindsay went the extra mile to support us through some very difficult days. The emergency services where a vet came to our home was exceptional. Emma was compassionate, professional and honest with us helping us with making a difficult decision about our beloved dog's condition and treatment. Thank you x

On Good Friday evening, our dog ate several dark chocolate bites, and we were understandably worried. We called our usual vet, who transferred us to Veteris for emergency support, and the response was immediate.

A nurse quickly assessed the situation over the phone and recommended a home visit. The cost was clearly explained upfront, and we were given an estimated arrival time shortly after.

Vinh, the vet who came to see us, was excellent :) calm, professional, and very caring. He arrived fully equipped and took the time to explain everything, including treatment options, costs, and follow-up care.

We also received a detailed report and invoice afterwards, and a few days later a nurse called to check that Milo was doing well, which was really appreciated.

We were incredibly relieved to have access to such a responsive and high-quality home service, especially as it wouldn’t have been practical for us to travel to a clinic that evening.

I’m very grateful for the care provided and wouldn’t hesitate to recommend Veteris!

amazing service. Call answered immediately at 6 am. Vet arrived at 7 am. She was incredibly professional and compassionate. My 10-year-old German Shepherd had to leave us. It was about as good and experience you could have.

We recently had to say goodbye to our beloved cat - Puss, and we are so grateful to Vetris for providing such a compassionate home visit service.
In what was an incredibly difficult and emotional time, Dr Ellie was truly outstanding. She came to our home and immediately brought a sense of calm and reassurance. Her kindness, professionalism, and empathy made an unbearable situation much more tolerable.
Dr Ellie treated Puss with the utmost dignity and respect, ensuring everything was handled gently and without distress. She explained each step clearly and gave us time and space we needed to say goodbye properly, which meant so much to us.
We are deeply thankful for the care and compassion shown. Being able to say goodbye at home, in a familiar and comfortable environment, made the world of difference. Dr Ellie made an incredibly hard moment as peaceful and painless as possible, and for that we will always be grateful.

Our elderly much loved dog Ted became ill in the early hours of Good Friday.
Veteris vet Rita was here by 8am and set up a drip in the living room through which she gave Ted drugs. Another vet came late that night as Ted hadn’t improved. Both vets encouraged us to take Ted to the practice for more tests and scans.
By Easter Saturday morning we had taken the decision to let him go. He had been the best companion for 15 years and deserved a pain free and peaceful death.
We’d like to thank Veteris for their comprehensive and professional service.
We’d like to thank Rita for coming out to see us twice and for so sensitively handling Ted’s death.
And all the nurses who answered the phone and who were so kind and helpful.
Finally thanks to Joanne who looked after our insurance claim and who was kind enough to call me and send me texts. We couldn’t have asked for more empathetic care.

It's hard to describe how hard it to make the decision to euthanize your pet...especially if like me, your dog is like your baby. Lucky was deteriorating quickly around 1am and I knew it was an emergency situation. Veteris made the whole process easy and seamless for us in those early hours...the vets they sent were so professional and empathetic and I will forever be grateful for how they handled us as well as Lucky. Thank you.

had to contact Veteris during an emergency, and I’m incredibly grateful for the care we received. The response was fast, and the vet, Vinh, handled the situation with both professionalism and genuine compassion.

They took the time to clearly explain what was happening and what needed to be done, which made a very stressful situation much easier to manage. Most importantly, they treated my pet with kindness and urgency, which gave me a lot of reassurance.

Having access to an emergency service like this, especially with the option of care at home, makes a huge difference. I truly appreciate their dedication and would recommend them to anyone facing an urgent situation with their pet.

I write as the Chair of Feline Friends London. The importance of vet hospitals with high fees showing a compassionate understanding towards pet owners was brought home to me by a young friend's recent experience of bringing her cat as an emergency to this vet hospital.
My friend has loved animals since childhood and has been helping me with strays on a Hoxton estate, including with late night feeding.
She is a student, who works in a restaurant evenings to support herself and also volunteers helping children struggling to read and write.
In early November she adopted her beloved 3/4 year old rescue cat, Frankie. It is indicative of her compassion that she chose him, an overlooked black cat who was obese, and missing his tail.
She took care with his diet, helping him lose weight, and made sure he got exercise.
In January, Frankie suffered a blocked bladder and, despite being a student, my friend paid £3k to her regular vet, for Frankie's bladder to be unblocked,
Sadly, Frankie blocked again at night, 2 weeks ago, and my friend brought him to Veteris. Tragically, Frankie couldn't be saved and my friend elected for euthanasia so Frankie didn't suffer, and has been grieving him ever since.
She paid Veteris £3k, the bulk of the vet fee. However, 4 days after Frankie's passing they started harassing her to pay the balance, that wrongly included a fee for cremation and collection of ashes. This part of the fee was then removed, leaving around £300 outstanding, for which my friend was still chased for immediate payment, despite saying she didn't have the money but would pay once she did.
It was my friend's birthday on Wednesday and she told me she would have to use whatever birthday money she received, towards Veteris' outstanding fees and her student loan.
One of our trustees, moved by my friend's experience, offered to pay the outstanding fee with Veteris. Only after the fee was paid in full, did Veteris send a message of condolence to my friend, referring to Frankie as a cat she had had for years, when he was a young cat she had adopted in November.
This is no way to treat a young person, grieving a cat she loved and who spent all her savings on vet fees.

It is a great team, dedicated, fast, professional! Super recommended if your beloved pet needs help.

Went for emergency care. The diagnose of the vet was so inaccurate. He confirmed my dog didn't have a cruciate ligament broken, that it was not possible.
Went to her vet this morning (Monday) he didn't need more than 3 min to examinate and diagnosed the broken ligament.
Medicines, injections given not needed - almost £400 wasted. Definitely not recommended, save your money

The vet Fin that presented himself one hour after I called was professional and knowledgable. My pet felt very relaxed at home. Can't fault them whatsoever. The lady that called me in the morning to check on my pupp' was also lovely. I would recommend in my neighbourhood. I'm happy my vet The London Vet recommended them.

Very grateful to Sebastian and his companion for the kindness and grace in helping our beloved cat Rocky leave us peacefully and with dignity. It made the hardest decision of our lives the right one.

Awful experience.
Had a home visit that was surreal.
Almost £200 to be told to take the cat to the vet. I strongly doubt the vet that came out was a qualified one…the very obvious things she said it’s unbelievable. She sounded so not self confident, contradicting herself quite a lot. Told me if I didn’t take the cat to their emergency clinic I would have had to put her down.
Turns out it was a bunch of lies.
Avoid at all costs.

I was there a while ago at night. My cat wasn't feeling well. He was refusing to eat or drink. I'm not a doctor, so I can't say what's going on. Unfortunately, they said they saw no reason to worry, that everything was fine, and no one even examined the cat thoroughly! The cat had huge scars under its neck where the infection had set in. I don't recommend it! to take the money first but they didn't even look carefully .

I called out Veteris to euthananse my dog. Obviously it was a traumatic experience, but it was made ten times more unbearable by the attending vet. Not only was he cold to the point opf callous, demanding upfront payment before putting our little one to sleep, but his whole manner was very strange and off to the point I wondered if he had a personality disorder.
I've waited several months to post this review and let my emotions settle, but even now I'm horrified that someone like that is in the profession he is, coming into peoples homes during heartbreaking final moments.
I will never trust them again.

It has taken me some months to write this review, as I was awaiting the outcome of the complaints and mediation process I entered into after a botched euthanasia for one of my rescued dogs. Based on my experience, I could never recommend this outfit.

Last year, I made the painful decision to have my beautiful lurcher put to sleep. From the outset the attending vet showed himself to be completely lacking in the sensitivity required at times such as this.

The vet, TH, turned up late with a colleague, did not introduce her, and left me to ask who she was (a trainee, as she explained). The website had promised one-to-one care and I had been expecting a single vet, as is usual in these situations; I had neither been asked for, nor given, permission for "shadowing" to take place. I was thus shocked to find myself having to deal with two complete strangers, rather than one, at a moment of utmost vulnerability for myself and my dog. I should add that in my own decades-long experience in rescue and euthanasia, I have never ONCE been asked to have a shadowing vet present - it is far from routine. At the very least, any client must be asked for permission beforehand. I was not given that courtesy.

My lurcher had always adored people, but she was terrified of TH, who seemed ignorant of the fact that under such circumstances, a vet's behaviour should be gentle and unthreatening. When I made TH aware that she was afraid of him, he completely ignored me and started to prepare the sedative. Because she was so distressed, my dog fought the sedative after it had been administered; this appeared to perplex TH, who kept poking her roughly around the eyes and face to ascertain her level of sedation, saying he didn't understand why it wasn't working. I repeated that she was frightened of him, but again he ignored me.

I am not a vet, but after decades of rescuing animals I know that a frightened animal will fight a sedative. The vet should have stepped back and waited. His colleague seemed to have a better instinct for what was required, kneeling down beside my dog for a moment to stroke her gently. While this should have been the attending vet's role and NOT hers as the shadowing vet, her intervention did highlight how unfit her colleague was to be conducting this kind of procedure.

As I subsequently learned from the Veteris website, TH is a veterinarian with only one year's experience. In my opinion, he was not nearly experienced enough at the time of attending my home to be carrying out euthanasia, much less guiding a shadowing vet.

For the best part of the proceedings, my dog and I were sitting at the vets' feet, while they towered over us. TH made no effort to connect with my dog, nor to put us at ease; he talked loudly throughout, focussed more on guiding his colleague through the intricacies of drug ratios to body weight than concentrating on client and patient. Indeed, he entirely ignored my two attempts at questions, while showing his colleague an "excellent" veterinary kit, opening the box and demonstrating to her the implements it contained, while I knelt with my dog waiting for him to finish his monologue.

In the end, the job was done, leaving me not with the memory of a calm and peaceful ending, as the Veteris website had promised, but of a ghastly last half-hour to an otherwise beautiful life. She deserved better and so did I. And just to illustrate how completely out of touch TH was, his parting words to me were "Have a nice day!"

In their initial response to my subsequent complaint to Veteris, one of the senior staff members admitted to failings on their part, and to having let me down. Having apologised, however, they then back-pedalled, and attributed the deficits of TH's approach to cultural difference, and later, that the problems were due to my character being incompatible with his. Using cultural background in an attempt to divert accountability (as though sensitivity and compassion were not common to all cultures), as well as trying to insinuate fault on my part, only serves in my view to underscore the utter cynicism and shamelessness of their company culture.

Even after acknowledging failings, Veteris had me go through a lengthy complaint process, forcing me to relive the trauma of the euthanasia, the terror of my dog's last moments and the vet's rough handling. I might add that the senior practice manager encouraged me to pursue the external mediation process, while presumably knowing full well that this would be futile, as indeed it turned out to be. The mediator informed me that Veteris had "declined" to refund me for their botched service, but that they had sent out senior staff to monitor TH on his rounds and had made changes to their procedures - proof, if any were needed, that they were completely at fault.

SHAME ON YOU, VETERIS.

Ellie from Veteris Vets came to euthanise my dog Russell, on Christmas Eve. She struck the perfect balance between compassion and professionalism, guiding us through the hardest decision I’ve ever had to make. She treated Russell with such dignity and kindness, and her gentle manner made an unbearable situation just about bearable. I will always be grateful for the care and respect Ellie showed us.

Thank you
Eliza and family