Products worth over 80 EUR were paid for but never delivered. First a FedEx tracking number was booked — then the order was cancelled. Fourteen days later came the announcement that it would be picke... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
****** Everything is ok. Support answered me and they helped me with my problem,with address.Thank you *************************** *************"************** Customer service doesnt respond!!! I... See more
I've ordered the dietary supplement for my dog from Vetloom. The price was (inclusive shipping fee) much more friendly than in my homeland. However the shipping was a bit slow, I've received my ord... See more
Second time that I bought medication for my cat here. Very reliable company, well packaged and sent with tracing possibility. One thing that could improve is the speed between payment and sending the... See more
Company details
Written by the company
Ofrece una amplia selección de productos para el cuidado y bienestar de las mascotas con gran variedad de alimentos especializados, juguetes y accesorios para perros, gatos y otros animales.
Contact info
Spain
- vetloom.co
3.6
Average
689 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Advertisement
Order cancelled after 1 week.
November 20, 2023
Best Vet Pharmacy
Best Vet Pharmacy! The medicine arrived quickly and in cold chain ! Very kind communication on WhatsApp! Thank You so much 🙏
October 23, 2023
I was sent the wrong product
I was sent the wrong product, I sent it back and have now been waiting for 1 month for either reshipment or refund - no feedback
September 26, 2023
Reply from Vetloom | For Pet Care
Hi Sylvia, we are very sorry for this, we are shipping to you again your order. please accept our apologies
Product was as described
Product was as described, the only thing was that shipping could be faster.
September 26, 2023
Advertisement
J'ai commandé Atopica le 18/09
J'ai commandé Atopica le 18/09 , le 29/09 je reçois à la place Apelka, Comme convenu je renvoie le mauvais produit le 03/10, depuis aucune nouvelle.
I ordered Atopica on 18/09, on 29/09 I received Apelka instead, As agreed I returned the wrong product on 03/10, no news since.
September 25, 2023
Pet medicin supply
delivery was very fast, only the transportation cost was a little bit more than I was used in compliance with an other petmedicin supplier in portugal
September 22, 2023
all is ok !!!
September 18, 2023
Advertisement
perfect as always
July 30, 2023
Advertisement
Have not received my order ?????
July 20, 2023
Unprompted review
Super slow delivery
June 29, 2023
Package lost, no response from Vetloom.
My package has just been officially declared lost by La Poste (French postal service). I need to contact you now to request a refund or a resend of my order. However, I haven't received any response from you regarding my messages on Whatsapp for the past two weeks.
May 7, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.