Thank you vetmedi, our cat has been diagnosed with heart disease and will be on medication the rest of his life, currently 2 tablets a day. Vetmedi were able to provide the tablets at a fraction of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely helpful staff . They went out the way to contact me when my order didn't look right and they were absolutely correct if clicked the wrong button 😪 So thanks to the kind staff my dog got he... See more
Company replied
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
For a first timer , doing this the system works well, easy to do. All the way you get emails telling you how your parcel is going and delivery times are quick. Thanks to a professional service will no... See more
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Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Such great customer service ..Always…
Such great customer service ..Always polite, friendly and helpful ..
July 9, 2026
Reply from VetMedi.co.uk
Thank you so much for your kind words.
We're delighted to hear that you've consistently had a positive experience with our customer service team. Providing polite, friendly, and helpful support is something we take great pride in, so your feedback means a great deal to us.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pets again in the future.
The Vet Medi Team
Excellent Service
I use VetMedi every year for my dogs medication. Always given excellent service, hassle free ordering and speedy delivery.
July 8, 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful review and for choosing Vet Medi year after year for your dog's medication.
Providing a reliable and convenient service for both pets and their owners is what we strive for, so it's fantastic to know we've met your expectations.
We truly appreciate your continued trust and loyalty, and we look forward to supporting you and your dog for many years to come.
Kind regards,
The Vet Medi Team
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review.
We're so pleased to hear that you were happy with our service. Providing a reliable, efficient service and ensuring our customers receive the medications they need is always our priority.
We really appreciate your feedback and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
Reply from VetMedi.co.uk
Thank you for your great review!
We're delighted to hear that you were happy with our competitive prices and fast delivery. We work hard to provide great value alongside a reliable and efficient service, so it's wonderful to know you had a positive experience.
We really appreciate your feedback and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
Easy to purchase medication for our…
Easy to purchase medication for our dog. Shipped in protective coverings and arrived in an ambient controlled package
July 7, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you found it easy to purchase your dog's medication and that you were pleased with how your order was packaged. We take great care to ensure medications are shipped securely and, where required, in appropriate temperature-controlled packaging so they arrive in excellent condition.
We really appreciate your feedback and look forward to helping you and your dog again in the future.
Kind regards,
The Vet Medi Team
Definitely won’t be using again
Definitely won’t be using again. Prescription pain medication was requested 21/07 on the 26/07 no info available, emailed requesting an update, and had to return to the vet to collect medication at extra cost, now lunchtime 28th medication arrives.
Still no response to my email.
July 21, 2026
Unprompted review
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating and concerning it must have been to face delays when waiting for your pet’s pain medication.
We sincerely apologise for the delay in processing your order and for not responding to your email as quickly as we should have. This is not the standard of service we aim to provide, and we appreciate you bringing this to our attention.
We would appreciate the opportunity to look into what happened with your order and the communication issue. Please contact our customer service team with your order details so we can investigate this further and work to put things right.
Thank you again for your honest feedback. It helps us improve our service, and we're sorry that your experience fell short of expectations on this occasion.
Drugs delivered as promised
July 7, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review.
We're delighted to hear that your medication was delivered as promised. Providing a reliable service and ensuring orders arrive promptly is something we work hard to achieve, so it's great to know we met your expectations.
We appreciate your feedback and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
Delivery was slower than expected but…
Delivery was slower than expected but good product range. Happily I still had enough product so there was no gap. Seemed to be despatch rather than the courier that was the issue. Get that right and it would be 5 star.
July 7, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your feedback.
We’re sorry that the dispatch time was slower than expected on this occasion. We understand how important timely delivery is when it comes to pet medication, and we appreciate you highlighting that the delay appeared to be at the dispatch stage rather than with the courier.
Your feedback is valuable and helps us continue to improve our processes. We hope to provide you with the five-star experience you’re looking for on your next order.
Thank you for choosing Vet Medi.
Kind regards,
The Vet Medi Team
Quick delivery and no problems at all
July 7, 2026
Reply from VetMedi.co.uk
Thank you for your kind review!
We're so pleased to hear that your order arrived quickly and that everything went smoothly. We aim to make ordering your pet's medication as simple and reliable as possible, so it's wonderful to know you had a hassle-free experience.
We really appreciate your feedback and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
I ordered my dogs meds which came when…
I ordered my dogs meds which came when they said. I probably need this prescription on repeat for a few months so I don't forget to order and run out but good service
July 7, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review.
We're delighted to hear that your dog's medication arrived when expected and that you were pleased with the service.
If your dog will need ongoing treatment, our repeat ordering options can help make reordering easier and reduce the risk of running out of medication. If you ever need any assistance, our customer service team will be happy to help.
Thank you for choosing Vet Medi. We look forward to supporting you and your dog over the coming months.
Kind regards,
The Vet Medi Team
Good value for money quick delivery…
Good value for money quick delivery service very helpful polite helpful staff my go to for my French Bulldog meds
July 7, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic review!
We're delighted to hear that you found our prices to be good value, our delivery service quick, and our team helpful and polite. It means a great deal to know that Vet Medi has become your go-to pharmacy for your French Bulldog's medication.
We truly appreciate your support and look forward to continuing to serve you and your Frenchie in future.
Kind regards,
The Vet Medi Team
Reply from VetMedi.co.uk
Thank you for your lovely review!
We're delighted to hear that you were happy with our quick service and found our prices to be good value. We work hard to provide affordable pet medications alongside a fast and reliable service, so it's great to know we met your expectations.
We really appreciate your feedback and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
Always helpful
July 6, 2026
Reply from VetMedi.co.uk
Thank you for your kind review!
We're so pleased to hear that you've found our team to be consistently helpful. Providing friendly, reliable support is something we take great pride in, so your feedback means a lot to us.
Thank you for choosing Vet Medi. We look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
Good service and quick
July 6, 2026
Reply from VetMedi.co.uk
Thank you for your review!
We're delighted to hear that you were happy with our service and quick delivery. We always aim to provide a smooth, reliable experience for our customers and their pets, so it's great to know we met your expectations.
We appreciate your feedback and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
quick service
July 6, 2026
Reply from VetMedi.co.uk
Thank you for your review!
We're pleased to hear that you experienced a quick service. We work hard to provide a fast and reliable experience for our customers, ensuring pets receive the medications they need as smoothly as possible.
We appreciate your feedback and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
Easy to order
Easy to order
Speedy delivery
Kept informed re delivery
Will definitely use your service again
July 6, 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic review!
We're delighted to hear that you found our ordering process easy, your delivery speedy, and our updates helpful throughout the process. Keeping our customers informed and providing a smooth, reliable service is very important to us.
We really appreciate your kind words and are thrilled to hear that you’ll be using Vet Medi again. We look forward to supporting you and your pet in the future.
Kind regards,
The Vet Medi Team
It was easy to purchase medicine and…
It was easy to purchase medicine and the price was good.
July 6, 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review.
We're delighted to hear that you found it easy to purchase your pet's medication and that you were happy with our pricing. We aim to make the ordering process as simple and convenient as possible while providing great value for our customers.
We really appreciate your feedback and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
Always really quick to dispatch 👍
July 5, 2026
Reply from VetMedi.co.uk
Thank you for your great review!
We understand how important it is for pets to receive their medication promptly, and we always aim to process orders as efficiently as possible.
We really appreciate your continued support and look forward to helping you and your pet again in the future.
Kind regards,
The Vet Medi Team
Reply from VetMedi.co.uk
Thank you for your lovely review! We're so pleased to hear that you found the process easy to arrange. At Vet Medi, we aim to make ordering your pet's prescriptions as simple and convenient as possible, so it's great to know we achieved that for you.
We really appreciate your feedback and look forward to helping you and your pet again in the future
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear you found our service quick and reliable. At Vet Medi, we work hard to ensure pet owners receive their pets' prescriptions as efficiently and smoothly as possible, so it's wonderful to know we met your expectations.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
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