MAX PET SUPPLIES PTY LTD Reviews 

201
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Ordered twice prior to this occasion. In this instance, ordered the same worming meds as previously on the 8th sept. They state order was sent on the 10th but no postage confirmation email received so... See more

Rated 5 out of 5 stars

Brilliant service, Simon (customer service) was very helpful and efficient when I rang to change my order and I received my goods quite quickly. I will definitely be ordering from Vet Supply again.... See more

Rated 1 out of 5 stars

Placed a large order. They rang to tell me that half my order was unavailable. Then tracking information for the remaining order was incorrect. One item arrived and still waiting 4 weeks for my cat fo... See more

Rated 1 out of 5 stars

Purchased Revolution for my dogs, to 2 weeks to arrive, tried calling 3 times, emailed twice, didn't respond to emails but had a chance too speak to someone with no help just keep saying 3 - 10 busi... See more

Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Vetsupply.com.au has been established to make pet care affordable and convenient. Our extensive experience in pet supplies industry and love for animals has helped us deliver authentic and quality pet products to customers.


Contact info

2.2

Poor

TrustScore 2 out of 5

201 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(201)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy and Simple. Great Prices

It was a good experience shopping with Vet Supply. I was able find my stuff easily and the check out process was simple. Best thing was the prices on top of that I got an extra discount. They also offer free shipping.

June 30, 2022
Unprompted review
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Rated 2 out of 5 stars

Not sure business is legit!

I called regarding a sale they have on their website and the man I spoke to said he had no idea what sale I was referring to because he just worked in customer service. He said I would have to email them to find out about the promotion. I replied that anyone in customer service would know what current sale the company had and that I advised he had lost a sale because this made me doubt the legitimacy of the website. The person I spoke to was most definitely not in Australia. A few minutes went by and I received a call back from the man and he said the sale I was referring to was...he just read it off the website verbatim. Not sure this is a trustworthy site, a lot of reviews seem to be fake and there are a lot of negate reviews regarding wrong items sent, no items sent, no tracking details provided, no response to emails or calls etc.

June 29, 2022
Unprompted review
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Rated 1 out of 5 stars

STAY AWAY FROM THIS BUSINESS

This company is not a good business to deal with. They say at the top of their home page - FREE SHIPPING & NEXT DAY DESPATCH - This is not an Australian company! There are plenty of little Aussie businesses that will take care of you and your pets. STAY AWAY FROM VETSUPPLY!

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Vetsupply is to be praised as we have experienced a fantastic service. Quality products priced cheaper than most other suppliers, despatch and delivery were extremely efficiently handled. First time we have used Vetsupply but definitely will use again. We would highly recommend, with thanks!

January 13, 2022
Unprompted review
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Rated 5 out of 5 stars

I was buying all our flea stuffs from a…

I was buying all our flea stuffs from a local store near me but my friend suggested me this site. I was taken a back after comparing the prices with the store I was buying previously. Its been six months since I'm buying now from here and I have nothing to complain about the company.

September 22, 2021
Unprompted review
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Rated 1 out of 5 stars

Wrong Product? Too bad.

My collective family purchased an item, they sent the wrong item and basically said in politer terms "suck it up this will also work". The item wasn't entirely suitable despite the claim. There is a difference between things designed for cats exclusively, and for dogs.

The false advertisement and failure to provide advertised product is a breach of consumer law. The company deserves to have the ACCC investigate. The lower star reviews on product-review don't fill me with confidence about this company either.

In all, poor customer service, false advertising, and on top of that they don't allow low star product reviews on their website. Seems suspicious they would provide bad service and then actively prevent a reflective review.

Dodgy company.

December 28, 2020
Unprompted review
Rated 1 out of 5 stars

Purchased Revolution for my dogs

Purchased Revolution for my dogs, to 2 weeks to arrive, tried calling 3 times, emailed twice, didn't respond to emails but had a chance too speak to someone with no help just keep saying 3 - 10 business days.................says there is tracking but thatis not true, they don't provide tracking even thought it is standard with all parcel postage

use pet circle much better and it only takes 3-4 days from NSW......

August 27, 2020
Unprompted review
Rated 2 out of 5 stars

Extremely Slow Delivery

Product was fine but their delivery timeframe of 3-10 days is a joke. My order took over 10 business days to arrive from NSW to Brisbane. When I emailed them about this they were unable to provide any info or tracking for my parcel and merely told me to wait until after 10 business days before contacting them. I don't live in a rural or remote area, so 10 days delivery is ridiculous. Don't buy from this website if you want your item/s within a reasonable amount of time.

November 26, 2019
Unprompted review

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