Ordering was a breeze, updates on shipping regularly. Great product with even better prices. Other online retailers sell there products, but I have purchased most items cheaper directly from Vevor.... See more
Company replied
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Ordering was a breeze, updates on shipping regularly. Great product with even better prices. Other online retailers sell there products, but I have purchased most items cheaper directly from Vevor.... See more
Company replied
I bought a “glas-in-lood” piece after reading many times how it is made out of glass versus how others make it of acrylic or something. What I did not know then (never had an item like that before)... See more
Company replied
Just received the foldable camping table which looks very nice for its price. Only the delivery by GLS took a long time, since my parcel has been for 7 days in the local depot before it has been exped... See more
I got 2 VEVOR House Floor Jacks, 19"-36" Height Range, 18000 lbs Max Load Capacity, Adjustable Support Beams. They seem to be very strong and good as many friends who bought the same Jacks told me.... See more
Company replied
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases. Upgrading every space isn't just a task, it's a declaration of reinvention. Upgrade with VEVOR.
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Your company did excellent well. Nice product.
Excellent delivery.
Vevor did good.
The item ordered works great.
Shipping could improve a bit. Would be great if vevor would offer shipment to be delivered at a safety box just in case I'm not at home.

Reply from Vevor
We are very happy with Vevor products. We recently ordered a TV stand and a coat rack; delivery was fast, and the products are of excellent quality, great prices. This isn't our first purchase here, and we are very pleased. I highly recommend this store—it's excellent.
Great service, fast delivery, good quality of the product, nice and low price
Extremely disappointing delivery and customer support experience
I ordered a vacuum chamber from VEVOR at the beginning of July. Unfortunately, the package was repeatedly returned to the sender between Poland and the Netherlands, without any clear explanation of what was happening.
I contacted VEVOR customer support many times, but the experience was extremely frustrating. Different agents provided contradictory information: one promised that a replacement shipment would be arranged, another informed me that a refund had been processed, and another simply said that the issue would be forwarded to the relevant team. However, nobody actually investigated the reason for the failed delivery.
The communication felt highly automated. I repeatedly provided the same information, but the agents did not appear to review the previous conversations or the details I had already shared. My case was never properly escalated to someone who could take ownership and resolve the problem.
I also contacted DPD directly. They confirmed that my delivery information was correct and explained that only the sender could investigate the shipment and resolve the issue with the delivery status. Despite this, the parcel continued moving back and forth between countries without any real investigation from VEVOR.
After weeks of communication, the situation is still unresolved. I have lost several weeks, experienced significant stress, and my plans were seriously disrupted because of this failure.
Shipping problems can happen, but what matters is how a company handles them. In this case, I experienced a lack of transparency, inconsistent communication, and no real effort to solve the problem.
I cannot recommend VEVOR based on this experience and hope the company significantly improves its customer support and case management.

Reply from Vevor
The costumer service is fast, responsive and polite but not always helpful. I bought a tool that demands a very small key to be used. They don't send spare ones and I lost mine when moving. They don't allow me to order a new key or send me the specifications of the key so I can arrange it myself. So Im left with no option but to buy a new tool again even though I have a perfectly functional one.

Reply from Vevor
The delivery was within the promised time.The machines were well packaged and working.I just need to check how long they will last under heavy use.
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