Vexub Reviews 132

TrustScore 4.5 out of 5

4.7

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4.7

Excellent

TrustScore 4.5 out of 5

132 reviews

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Rated 3 out of 5 stars

⭐⭐⭐ Updated Review – Improved Support, Product Still Needs Work

I initially had a very disappointing experience with the platform.

I subscribed because it promises to automatically generate complete videos from a script (images, voice, editing) and help creators save time. Unfortunately, the results did not meet my expectations.

The main issues I encountered were:

The generated images did not consistently follow my detailed custom style prompt. The output often looked overly cartoonish and different from the intended gritty analog horror aesthetic.
The AI’s interpretation of the script felt inconsistent. Some scenes appeared loosely connected to keywords rather than truly reflecting the narrative flow.
Character consistency across scenes could be improved.
Regarding the thumbnail issue: initially, replacing the automatically generated thumbnail did not work at all, especially on the downloaded video. The team has since worked on this, and the situation has improved — it is now possible to upload and download the custom thumbnail. However, the old thumbnail can still appear in certain preview areas, so the issue is not yet fully resolved.

That said, I want to acknowledge that customer support was responsive, respectful, and professional. They processed my refund without difficulty and genuinely took the time to review my feedback and project examples.

For that reason, I’m updating my rating to 3 stars. The platform has potential, especially if the upcoming updates improve style accuracy, narrative coherence, and character consistency.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

I paid for a service that I'm not…

I paid for a service that I'm not receiving. There's no way to contact them. They don't answer the email they send you to a Discord aThat's empty and they don't answer there

September 30, 2025
Unprompted review
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Reply from Vexub

Hello,

We’re really sorry for your experience.

We tried to contact you several times after your review to understand what happened and help you, but we unfortunately never received any response.

It seems we didn’t receive any email from you on our side, unless it may have been sent from another email address?

It’s also possible there was a small delay at the time of your purchase. In rare cases, the subscription can activate a few minutes later (around 5–10 minutes). We didn’t receive any alert on our end, but it may have been a temporary delay.

At the time, we had already proposed refund options by email.

You can still contact us anytime at info@vexub.fr or simply reply to the emails we previously sent, we’ll be happy to help.

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