Quick resolution of my issues, including a 3 hour turnaround for an engineer onsite to fix storm damaged equipment. Would be 5 stars except for the 40+ minute wait time to speak to someone on 3 sep... See more
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being able to talk to team Vfast is a big plus. They are more expensive than other branded providers but the fact that one can get direct action from people that I believe care then I am willing to pu... See more
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We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up Rang service and spoke to someone , an ac... See more
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Great customer service and tech staff Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very... See more
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Company details
- Internet Service Provider
- Internet Provider
- Internet Shop
- Phone and Internet Service
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
About Vfast Ltd
Written by the company
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Written by the company
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Contact info
County House Station Approach, CT4 5DT, Canterbury, United Kingdom
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4.2
Great
4K reviews
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VFast - Charley
Charley was very helpful in giving the information I required.
June 12, 2026
Unprompted review
Reply from Vfast Ltd
Good Morning Margaret,
Thank you for this feed back for Charley. Be assured we will pass it on.
Kind regards,
The Vfast Team.
Very helpful and efficient x
June 7, 2026
Reply from Vfast Ltd
Good Morning Michelle,
Wea re so pleased you found the staff to be efficient, we work hard to be as helpful as we can.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Your kind words really do have a positive impact on our teams.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning Stephen,
Thank you for this review of our staff. We are so pleased that we were able to help you.
Kind regards,
The Vfast Team.
Joseph was brilliant
Joseph was brilliant, efficient & friendly. 5 stars as he explained everything and resolved the issue on a Saturday morning.
He needs a pay rise!
June 6, 2026
Reply from Vfast Ltd
Good Morning Samantha,
Thank you for josephs 5 stars! We will be sure to let him know.
Kind regards,
The Vfast Team.
V Fast Internet Provider are rubbish
Okay, where do I start Vfast are the most useless service providers I’ve ever dealt with in my life. They have left me for seven months with no Internet or extremely poor Internet they do not answer the phone to me. They never call me back like they say they’re going to I still to this day do not have Internet. They are an embarrassment they are cowards. They don’t even have the respect to call me and help me. I have been nothing but honest with them and told him all about my mental health. Please do not ever use V Fast Internet Provider. They are rubbish.
June 11, 2026
Unprompted review
Reply from Vfast Ltd
Good Morning Harry,
We are sad to see such a low review. I have asked for some more information so we can look into this for you.
Kind regards,
The Vfast Team.
Excellent service resolved the problem…
Excellent service resolved the problem with the Broadband connection
June 1, 2026
Reply from Vfast Ltd
Good Morning Mr Newton,
We are so pleased that your service issue is now resolved and thank you for leaving us a review.
Kind regards,
The Vfast Team.
Wi-Fi not working.
Our Wi-Fi was not working & although the router could be seen & had a strong signal, there was no internet connection. This had been an ongoing situation so I phoned the technical support line. However, the waiting time to get to speak to someone was in excess of 45 minutes, with no idea of where I was in the queue. The technician was very helpful & sorted the problem in less than 15 minutes but the long wait with no idea of how long I would have to wait made this a less pleasant experience than it could have been.
June 6, 2026
Reply from Vfast Ltd
Good Morning Mr Patch,
Thank you for your review. We are pleased that your issue was resolved but will escalate your feedback in regards to our phone system.
Kind regards,
The Vfast Team.
Excellent service
Initially we were unable to buy a voucher to purchase WiFi, this was sorted for us, but we were unable to access various Apps on all devices. Chris Bowden, Service Desk Technician was so helpful in sorting this out for us. He kept in touch by email and phone until it was sorted - thanks very much Chris.
June 6, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for your wonderful feedback for one of our Technicians. We will ensure this is passed along to Chris.
Best Regards,
The Vfast Team.
Great service from Chris
June 5, 2026
Reply from Vfast Ltd
Afternoon Julie,
Thank you for taking the time to leave us a review. Thank you for your feedback, we will ensure your kind words are passed along to the relevant team members.
Best Regards,
The Vfast Team.
My engineer was really good and he…
My engineer was really good and he explain to me everything that I needed to know Jamie
June 10, 2026
Unprompted review
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We will ensure your positive and kind feedback is passed along to Jamie.
Best Regards,
The Vfast team.
Excellent services … next day repair…
Excellent services … next day repair after my phone call
Very helpful engineer 5 ⭐ to him too
June 5, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback, we will ensure your kind words are passed along to the relevant team members.
Best Regards,
The Vfast Team.
Sorry to say but in one week time your…
Sorry to say but in one week time your router signals went off several times due to which I had to call your technical support team to fix it this bring lot of disturbance for my kids as they were getting ready for exams and due to no internet signals they couldn't do lot of preparation I'm thinking to leave it if this disturbance will continue in next few days sorry to say but I have to find alternative services
June 4, 2026
Reply from Vfast Ltd
Good Morning,
Please email support@vfast.co.uk or call 0330 324 0324, option 2 with your ticket ID so we can get this fixed for you.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning Neil,
Please email support@vfast.co.uk or call 0330 324 0324, option 2 with your ticket ID so we can get this fixed for you.
Kind regards,
The Vfast Team.
Excellent service
June 4, 2026
Reply from Vfast Ltd
Good Morning Martin,
Thank you for our review, we are so pleased you rate us as excellent!
Kind regards,
The Vfast Team.
Service is so intermittent
Service is so intermittent, keeps dropping in and out. Almost impossible to work with this service. Possibly the worst system I’ve ever used.
June 4, 2026
Reply from Vfast Ltd
Good Afternoon Tony,
This is not the level of service that we aim to deliver to our customers.
Please email Customer Experience at Customer-Experience@vfast.co.uk or call 0330 324 0324,option 1, with your ticket ID and we will investigate this further to ensure this is resolved for you.
Best Regards,
The Vfast Team.
Its not conecting wright
June 4, 2026
Reply from Vfast Ltd
Good Afternoon,
Please email support@vfast.co.uk or call 0330 324 0324, option2, with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
Good when finally got to speak to…
Good when finally got to speak to someone, but had given up the previous day after hanging on the phone for 1hr 4mins...
May 29, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review, we apologise for the wait but are glad to hear your issue has been resolved.
Best Regards,
The Vfast Team.
No internet for over 6 hours
I did not have internet for over 6 hours. Paid for the whole day and lost word due to this. Had to put in unpaid leave. Thanks
June 4, 2026
Reply from Vfast Ltd
Good Afternoon,
This is not the level of service that we aim to deliver to our customers.
Please email Customer Experience at Customer-Experience@vfast.co.uk or call 0330 324 0324,option 1, with your ticket ID and we will investigate this further to ensure this is resolved for you.
Best Regards,
The Vfast Team.
The signal never stayed ON!
The signal never stayed ON!! Then on the weekend no body to help you . Also the tv would go off after 10pm …. Why ?
June 4, 2026
Reply from Vfast Ltd
Good Morning,
This is not the level of service that we aim to deliver to our customers.
Please email our Customer Experience team on Customer-Experience@vfast.co.uk or call 0330 324 0324 (Option 1) with your ticket ID and we will investigate further to ensure this is resolved for you.
Best regards,
The Vfast Team.
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