Viaggiare Rent - RomaReviews 

The worst holiday experience I have had in my 50 years, avoid these guys before they ruin your whole trip.
Went to Rome airport (FCO) to pick up my Fiat 500 that I had already paid for through Discover to go to my friends wedding. No Fiats there so ended up with a Mahindra, shockingly bad car but that's fine. Went to pay the deposit with my credit card but for some reason it wouldn't work in their machine, asked them to tap it but they said they can't do that (I had been using the card fine in Rome for the last few days), the only other way was another credit card (How many people carry 2 credit cards?) or a debit card which I had BUT this meant I had to use their insurance which was an EXTRA 500 EUROS!!!!!!
I told them where to go and walked away to calm down and assess my options. When I spoke to other car rental places there they wanted 1400 euros for a car without a booking. So I went back to Viaggiare, apologised and said ok I'll have to take the disgusting 500 euros option. They said oh we cancelled your booking now so actually it will now be 800 EUROS!!!!!!!!!!!!!!!!! Because I was going to a friends wedding in Umbria that started in 3 hours I had to do it.
Scumbags. Do not go near this company or they will cost you the price of a holiday before it even starts. Everything you've heard about the car rental industry is true, super corrupt gangsters in horrible little uniforms.
Funnily enough the drop off in Brindisa was lovely and totally pain free.

I rent a car at Roma Fiumicino on April 2026. They had just changed the pick up location without any communication. There were on the voucher and at the airport the sign of viaggiare rent to a tower but there was noone there. They moved to another tower without notice. When arrived a the tower written on the voucher, at the right time I made several calls to viaggiare rent but noone answered. I had to wait 1 hour and ask to other car rentals to reach the new place. At the viaggiare rent desk, the employees said that they were simply to enganged with other client to bother to respond at my several calls. The staff was surely not well trained and also not kind at all. I don't recommend this agency and for sure i will not book again with them.

Extremely disappointing experience with Viaggiare. I had a confirmed reservation through Rentalcars.com and arrived only about one hour after the scheduled pickup time. Despite the minimal delay, the staff refused to provide the vehicle and offered no reasonable solution or flexibility.

What made the situation worse was the lack of customer service. Instead of trying to help, rebook, or offer an alternative vehicle, I was simply told that the reservation was no longer valid. A one-hour delay should not automatically result in a customer being left stranded, especially when the rental office is still open.

The policies may be written somewhere in the terms and conditions, but the way they were applied felt completely disproportionate and customer-unfriendly. If you are considering renting from Viaggiare, be aware that even a relatively small delay can result in losing your reservation with little or no assistance from staff.

Based on my experience, I would not rent from this company again and would strongly recommend looking at other rental providers with more reasonable customer service and flexibility.

Car broke down on the second day, called the breakdown company as instructed but now the want me to pay the breakdown charge or €375 ! Don’t understand why I have to pay, No apologies for the inconvenience just an extra charge.
Now being threatened that they will just take the money from my card. Nice people to do business with

Alex helped is when our other car rental rwfused credit card as no full name on card. He offered us a great service and was kind and helpful. Bravo, Alex. Roma.

We arrived with a reservation. The nan told us he did not have a car for.us and tried to let us pay for an exclusive car more than 5 times more than the price we paid for making the reservation. The man was very un helpful, very unfriendly. Terrible experience. I rented already cars all over the world but never had such a terrible experience with a car rental. This offiice at Roma airport is to be avoided at any cost.

Amazing service! Had a great experience

Noleggio auto eccezionale – rarissimo livello di onestà e servizio.

Noleggio auto in Italia molto spesso, anche 1–2 volte al mese, e posso dire con assoluta certezza che Viaggiare Rent – Roma si distingue nettamente dalla maggior parte delle compagnie.

Servizio impeccabile, personale professionale, rapido e sempre disponibile. Ma ciò che mi ha colpito di più è stato un episodio che dice tutto sull’integrità di questa azienda: ho dimenticato il portafoglio vuoto nell’auto e sono stati loro a contattarmi immediatamente per restituirmelo. Un gesto di onestà e correttezza che, sinceramente, non avevo mai riscontrato nei miei oltre 35 anni di noleggi auto.

Persone serie, affidabili e profondamente oneste.
Consiglio Viaggiare Rent senza alcuna riserva. Tornerò sicuramente.

Altamente raccomandato.

Exceptional car rental – a rare level of honesty and service.

I rent cars in Italy very frequently, often 1–2 times per month, and I can say with complete confidence that Viaggiare Rent – Rome stands out clearly from most rental companies.

Excellent service, professional and efficient staff, and very good communication throughout. What impressed me the most, however, was an incident that truly reflects the company’s integrity: I accidentally left my empty wallet in the car, and they called me immediately to make sure it was returned. This level of honesty is something I honestly have not experienced in over 35 years of renting cars.

Trustworthy, reliable, and genuinely honest people.
I highly recommend Viaggiare Rent and will definitely use them again.

Alex is very good and professional, super customer care , and really thank him for the service

After renting car, few months pass and they try to take the money from my card. SCAM- AVOID

Ivan and Patricio were very professional and inspected the car after return. The service was good!

Thank you

A few days ago I made an online reservation for a rental car with Viaggiare Rent at Rome Fiumicino Airport. When I went to the reception to pick up the car they told me that they had no cars available and that there had been a mistake with the online reservations so they had overbooked. They gave me a toll-free number to call but that number was out of service. Total irresponsibility. Shame

Best service by Alex

Booked a Kia Sportage via StressFreeCarRental with pickup at FCO. Due to a flight and baggage delay, we arrived at the desk at 10:10, just 10 minutes over the one-hour limit, with no queue at all.

We were told our car was no longer available and were forced to pay an additional €120 to take a smaller Toyota Yaris Cross. For a family with three children, this was a downgrade - we paid more and received less.

The car was also dirty (bottles and sand inside). We contacted both the broker and the rental company (also ‫customercare_viaggiaresrl.it‬ mail) multiple times but received no response.

Very disappointing experience and poor customer service. I hope the company will reach out to resolve this.

I am from the stati uniti and used Viagggiare on two occasions on trips to Italy. In Rome the attendant was a young man who was quick, efficient and wait was minimal. It was January and very low season. One attendant and two customers before me moved swiftly. I think they are a smaller operation, located right in the airport, and the car i reserved was extremely reasonably priced via the wholesaler autoeurope.it. The staff member who checked me in and got me going spoke English adequately and was extremely patient/polite in the process. He was great. The car i reserved was an economy car and it seems adequately maintained. I have not returned the car as I am half way through my trip, but I figured I would post these accolades before I forgot.

Alex could not have been more helpful and accommodating. A great service and very friendly.

Great Service and hospitalita from Rafael and Manuel at Fiumicino AirPort.
Thank you so much
We recommend them
Car was great
Sara and Raúl

Great service, I had an issue with my credit card and the guys went above and beyond to help me with the situation.
Everything sorted and thank you very much for your help!
I will definitely rent from you again!

Very nice people at the desk

They done everything fast and very professional, especially Giorgia

Manuel took care of us and he is so polite knowledgeable and amazing, really help
Us with all our questions . We feel safe … with the insurance plan and very well informed .