I have to say the service is terrible. Service constantly interrupted. Constantly buffering (no internet issues) Half way through the Man Utd vs Chelsea match they started playing adverts for 2... See more
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We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more
Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more
Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more
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Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.
Contact info
Strandlodsvej 30, 2300, København S, United States
- viaplay.dk
1.1
Bad
9K reviews
Hasn’t replied to negative reviews
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We were watching F1
We were watching F1, cannot rewind, so now we are watching Discovery+, at least it is not so complicated. Viaplay sucks! I now understand why Viaplay has such a low rating. This is not what you expect when paying for a service.
September 3, 2022
Unprompted review
Reply from Viaplay
Hi Petra,
Thank you very much for your feedback. This is always very much appreciated, and we use this to better Viaplay for the future.
Viaplay offers up to four hours rewind on Live content, as well as a 48 hour period after the given event to rewatch it again and again!
If you have experienced issues with this function, we would like to hear from your, with a description of which content specifically and on which devices you have had these issues. In order to best analyse what might have happened.
I'm looking forward to receiving an e-mail from you. Thanks in advance!
Kind regards,
Jeppe
Viaplay Customer Support
Curate's egg
First the good: I am able to watch F1 in the Netherlands on Viaplay and there seem to be a large number of options (on board from different drivers, without commentary etc.). Maybe there are too many options, I never watch anything accept the main broadcast with normal commentary. I am not a native Dutch speaker so I can't really comment on the quality of commentary as some seem to be doing.
Now the not so good: The single worst thing is that if one selects "watch from the beginning" there is a flash of current position before it gets to the beginning. This often gives a momentary glimpse of the current situation of the race which is not what I want. I now know to close my eyes but it shouldn't be necessary. Secondly, it does not save the position of the stream if one stops watch, one starts again from the beginning. Thirdly, finding a programme is so difficult. There seems to be no logic to how things are presented. Finally, I can't login on my Android device and there is no message why, it just presents the same login screen repeatedly. I am an app developer and I wouldn't do this. As a post-script, I keep seeing adverts for the Kardashians which insults my intelligence but hey ho, they give us what we like apparently. That is an indictment if ever there was one...
August 29, 2022
Unprompted review
Reply from Viaplay
Good morning Ian,
We are sorry to hear that you are not satisfied with our services. It is important to us to provide great experiences to our customers. We would like to thank you for the feedback.
If you would like to give us a chance to improve your experience with us, please feel free to contact us on our chat or send an email to support@viaplay.nl.
We very much appreciate your feedback and apologize for any inconvenience you may have experienced.
Have a nice day.
Best regards,
Viaplay customer service
Worst way to watch F1 ever
Worst way to watch F1 ever. Horrible experience. Horrible interface. Never buy this.
August 28, 2022
Unprompted review
Reply from Viaplay
Hi Lex,
Thank you for your feedback!
We are always interested in optimizing Viaplay and appriciate your comment.
Caroline, Viaplay
The quality for watching sports feels…
The quality for watching sports feels like 720p-480p when put on a highest quality setting on browser. Why not 1080p?
August 28, 2022
Unprompted review
Reply from Viaplay
Hi Arnas,
Thank you for your feedback. It is always appreciated and we will use it to approve our support in the future.
If you have further questions, you are more that welcome to e-mail us on support@viaplay.dk, and we will try to help you the best way possible.
Kind Regards,
Rosa,
Viaplay Costumer Service
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Horrible counter intuitive I terface
Is Viaplay aware that they have by far the worst app ever? I am not even talking about the quality of the footage, but about the interface. Horrible. Counter intuitive. PLEASE via play, hire some good designers, and start from crash.
August 27, 2022
Unprompted review
Reply from Viaplay
Good afternoon Jochum,
We are sorry to hear that you are not satisfied with our app. It is important to us to provide great experiences to our customers. We would like to thank you for the feedback.
We very much appreciate your feedback and apologize for any inconvenience you may have experienced.
If you have any further questions, please feel free to contact us on our chat or send an email to support@viaplay.nl.
Have a nice day.
Best regards,
Viaplay customer service
Previously had ziggo which waS VEEL beter.
Previously had ziggo which was excellent. Tonight i watched for the
LAST a football match on viaplay. Absolute waste of time! Rebooting etc etc . No wat i am going to waste my time with viaplay anymore. I would rather do without english football than this ellende. Teletext is beter.
August 22, 2022
Unprompted review
What a useless channel I was fine with…
What a useless channel I was fine with watching on canal+ now I can't watch any game via play cause the signal is bad, why move the premier League to this kurwa service.
August 22, 2022
Unprompted review
Reply from Viaplay
Hello Timma,
Thank you so much for the feedback, it helps us to create a better service and platform, in the future.
In case of any troubles you may experience, I would recommend you to contact us by emal or chat. Our mailadress is: support@viaplay.xx depending on the country you are living in.
Best regards,
Nickolai
Viaplay Customer Service
Viaplay is I guess applying to play via…
Viaplay is I guess applying to play via another streaming service. This sucks so badly that you can't take it seriously
August 22, 2022
Unprompted review
Reply from Viaplay
Hi Alex.
I am a little unsure of what you mean by Viaplay streaming through another service.
Can I get you to send us an email at support@viaplay.dk so we can look into it?
Kind regards,
Pernille
Viaplay Kundeservice
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very good streaming website
very good streaming website and you can watch anything horror comedy reality anything your want to watch there is
August 17, 2022
Unprompted review
Reply from Viaplay
Hi Mathias,
Thank you so much for your review and kind words! We really appreciate it.
We are glad that you like our content and streaming service; if there is any content we are missing you are always welcome to submit a suggestion through this page: https://live-viaplaycs.pantheonsite.io/da/foresla-serier-eller-film/.
Always feel free to get in touch with us, and thank you again for the four stars!
All the best,
Christina
Viaplay Customer Service
Spend ur money on another streaming…
Spend ur money on another streaming site.
This is literally a scam, worst streamingsite ever.
August 11, 2022
Unprompted review
Reply from Viaplay
Hi Amar,
Thank you for your feedback, it is always appreciated. We are always trying to improve our customer service and we will use your feedback just for that.
We are sorry that you feel that way, and we will try to improve. We do assure you that we are not trying to scam anyone.
If you have further questions, please feel free to write us. You can contact us on support@viaplay.dk
Kind Regards,
Rosa,
Viaplay Costumer Service
Completely a joke
Completely a joke that they have limited the viewing for only EU even tho you have been paying for long periods of time and have address in Denmark just because you choose to go on vacation you suddenly loose the right for streaming and enjoying the content you are paying for
will not recommend this service and the customer service is not helpful on anyway possible so now I have to pay double money to be able to watch a sports event
June 28, 2022
Unprompted review
Reply from Viaplay
Hi Frederik,
Thanks for the feedback, this is always appreciated.
In regards to the restriction to only EU-viewing - this is clearly stated when you sign up to Viaplay, before you even as much as enter your first name.
The reason being that the rights Viaplay have acquired for the different content on the platform is limited to viewing in the EU. Therefore, it is quite simply illegal for us to show this outside of the Union (and a selected few countries outside of the Union where Viaplay also operate).
You are on the contrary not locked into a long contract when signing up to Viaplay, that extends further than the month your pay for.
This is in part done, so our customers can tailor their subscription to their needs on a month-to-month basis, and up/down-grade as needed or even cancel for a period, if it is unnecessary for whatever reason.
I'm sorry to hear if your dissatisfaction with Viaplay, but in this case it has been clearly marketed as a service available in the EU, and therefore I also see fit to explain this here.
Again, thank you for the feedback - this is always appreciated, and used to further improve Viaplay as a platform and service.
Kind regards,
Jeppe
Viaplay Customer Support
Incredibly unreliable, lack of stability & Eng subtitles.
Incredibly unreliable stability. Despite Youtube, Netflix, Disneyplus, Crunchyroll, CuriosityStream, and various random third party streaming bootleg sites all stream at the same time, they're somehow still more stable than ViaPlay.
ViaPlay randomly refuses to buffer properly, often for hours or days at a time, despite the internet connection and router being fine on literally any other service. Not a single other service I've had in my life has had such regular and disruptive stablility issues.
In addition, there are plenty of people in the Northern EU market that would dramatically much more prefer English subs over Danish, or any of the other available languages. English subs are so easy to do, you could get it done for less than a smartphone's worth pr movie.
But instead they insist on poor stability with few options and not even that good of a price, ontop of quickly disappearing shows.
The selection tends to be decent though. Their movie series collections are nice.
June 20, 2022
Unprompted review
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No reaction via messenger
No reaction via messenger, until now i got one standard feedback on a mail of 2 months ago after 1 month.
Placed a messenger chat yesterday no reaction.
Cannot stream viaplay F1 in Switzerland while i could when it was on Ziggo, so the service is not the same as on ziggo,,,, ! Had to take a F1 TV subscription now, can i please send the bill to viaplay?
June 12, 2022
Unprompted review
Reply from Viaplay
Wat jammer om te lezen dat u een slechte ervaring heeft met onze service en dat u tot heden geen reactie heeft ontvangen. Zou u via: https://help.viaplay.com/nl/ contact met ons op willen nemen? Via hier kan ik u helpen het probleem op te lossen.
Mvg,
Viaplay klantenservice
Viaplay sucks
Viaplay sucks. I think we all should get our money back. And there is no alternative to this extremely bad company 😠
June 12, 2022
Unprompted review
Reply from Viaplay
Hi Nils,
Thank you for your feedback and your review.
We are always looking to improve, and we would of course love to hear what we can do better, so I can pass on the feedback to the right department. You can contact us per mail, phone, Messenger, or our livechat directly, if you have any suggestions on what we can do. You can find the contact information for the Danish Viaplay through this page: help.viaplay.com/da.
All the best,
Christina
Viaplay Customer Service
Im not sharing my login
Im not sharing my login, however if I watch the streaming of F1 on my phone on my way back home and turn on the TV it will show that too many people are logged in at the moment and I can't watch it. Even when I turn my phone completely off. This is getting ridiculous I understand sharing paswords cuts into profits however atleast allow us to use 3 devices like phone laptop and tv. It's not like im sharing my pasword with a entire football team. This is already the second race im missing now. So after writing this review I'll cancel my subscribtion and buy F1 TV instead. Hopefully Ziggo will start streaming F1 again cause the image quality dropped back a couple decades and the pre-show, interviews and live commentary are the quality of a local tv station.
June 12, 2022
Unprompted review
Reply from Viaplay
Best,
Thanks for your message.
We're sorry to read that you're not satisfied with our services and that you are experiencing problems with the maximum number of users per stream. I'd love to see what I can do for you.
If you experience any problems or have any questions, I would like to ask you to contact our customer service: https://help.viaplay.com/nl/
Kind regards,
Viaplay customer service
What's up with all the crime series/movies?
I have Viaplay for a while now.
While there is room for improvement, the overall experience is pleasant.
However... I would like to address this to the person who selects what series and movies to add (I suspect he/she is completely crime/thriller horny)... PLEASE add some Sci-Fi, Comedy, Fantasy, Action, Horror... anything EXCEPT the, already overwhelmingly present, crime/thriller c**p that is flooding the service!
June 11, 2022
Unprompted review
Reply from Viaplay
Hi Johnny,
Thank you very much for the feedback - it is much appreciated, and I'll assure you we use this to further improve the platform!
You are always more than welcome to send suggestions, requests and wishes for content to us here: https://help.viaplay.com/da/foresla-serier-eller-film/
If you send us suggestion via that, it will go directly to the inbox of the people responsible for content on the platform.
Once again, thank you for the feedback!
Kind regards,
Jeppe
Viaplay Customer Support
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Good selection of shows but..
Good selection of shows, movies and series, but the lack of English subtitles pretty much makes it a deal breaker for us (my girlfriend does not understand Danish). So off to another streaming service we go. I rate it three stars because of the fact that's it's basically unusable for us, but if they fix that, it's a 4 star.
June 11, 2022
Unprompted review
Reply from Viaplay
Hej Mikkel
Tak for din feedback.
Vi har på nuværende tidspunkt ikke engelske undertekster på vores indhold da vi ikke er aktive på et engelsk marked.
Men vi skriver selvfølgelig dit ønske på vores ønskeliste så det kan tages til efterretning i fremtiden.
Med venlig hilsen Mikkel 🌞🍀🌷
Viaplay Kundeservice
They cannot even show scoreboard and time of the football match
I mean, I understand that they buy everything in, because they cannot do anything themself. So I am watching Estonia - Argentina football match without scoreboard and time. People dont even know what is the score and how long the game has been played...
June 5, 2022
Unprompted review
Reply from Viaplay
Hi Chriz
First of all, thank you so much for the feedback, it helps us to create a better service and platform, in the future
Everyday we are trying to make Viaplay better and better.
Im sorry to hear that there was a problem with one of the football matches. When we recieve s problem we do anything to get it fixed as fast as it can.
Should you get a problem in the future, you are always welcome to contact our Support mail: Support@viaplay.xx
Have a nice day
Best regards,
Emilie
Viaplay customer service
Hi Christina,
Hi Christina,
i'm helping out my Dutch fellow F1 fans, but my review will be in English.
Thank you for distroying our F1 pleasure. I am excited to tell you how much we love to listen to your commentator team. They realy know how to suck all emotion away from the sport we all love. The fact that you chose for C. Kwalbers instead of a real diver with passion speeks for it self. Every time you putt a microphone under his mouth more fans turn off their tv. Just as N. Heemskerk. What a disaster have you created. Blah blah blah....
Het klopt dat veranderingen op z'n tijd nodig zijn en dat dit vaak even moet wennen, maar sport is emotie, en juist aan dat ontbreekt het bij jullie op alle vlakken. Het overdreven commentaar tijdens de race is werkelijk niet om aan te horen en de voor,-en napret zijn totaal verdwenen. Maar ga vooral zo door en trek je niets aan van alle kritiek, de fans weten toch niet waarover zij het hebben. Ik zeg lang leve GP-Radio en kijken doen wij voortaan via andere wegen.
June 1, 2022
Unprompted review
Reply from Viaplay
Hi Bas,
Thank you for your feedback, it is greatly appreciated and I assure you we always strive to take the criticism from our customers in and do our best to learn and continue to develop Viaplay, in order to make the best possible product available.
I am sorry to learn that you have not been satisfied with the quality of the broadcast - I will of course forward your feedback.
In regards to your critique of the commentators I would like to stress that we are proud of the team we have covering the events and will always fully support them. You are of course more than entitled to have your own opinion in that regard, and I will obviously bring your words to the people in charge of this as well.
If you want to elaborate your experience, you are more than welcome to contact us again. You can find contact info here: https://help.viaplay.com/nl/
King regards,
Jeppe
Viaplay Customer Support
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