viaverde.pt Reviews 

I gave one star as I cannot give fewer. Same experience as others. I set up an account before travelling to Portugal. Nothing was taken from my card, or the next one or the next one or from either of the direct debits I set up. Then, after 18 months of regular emails (in Portuguese with a two week turnaround) they set debt collectors onto me. They were almost as useless, never reading my emails or getting to grips with the problem, until finally they did when I told them my legal advice was that I would win in court. Now they have returned my file to VV. Can't wait to find out what they will do.
All for 10.23 Euros!

The toll system is not user-friendly for foreign drivers.

We used Via Verde for our driving trip to Lagos Portugal in September 2024. We followed every instruction to ensure we were covered for the tolls by Via Verde. After the holiday we had communication to say they couldnt take payment. We changed credit card under their instruction and they took 1 payment. February 2025 they said they couldn't take a payment and could we change credit card again. We did this. December 2025 we get a demand for unpaid toll for £119.33 plus admin of £77.45 so £196.76. This is basically FRAUD. We followed all Via Verde directions on payments, changing card on their request twice and yet still, through no fault of ours, we now have to pay and additional £77.45. I shall use my experience to WARN people NEVER USE THIS SCAM COMPANY. You will regret it.

I sold my car and requested Viaverde to cancel the service in September, but they still charged me the full month of October and charged me again 16,25 euros in November as a service cancellation fee. This is a dishonest and dirty practice to make money out of every opportunity.

I gave 1 star because there is no option for 0. The customer service could not be worse, rude unpolite and helpless.
We received an email telling us we owed via verde 19€ and some reference numbers (4 different numbers: contract, process, entidade, referencia) to pay online. We tried the app, the website and the atm, nothing worked. So we called to know how we could pay. We tried line 6 and 7 (English and Spanish lines) and after a long time waiting we ended up with Portuguese staff who said that could not understand us. 🙄🙃

Won't go into too much, but it was a hassle to change payment method and then cancel account. Via email and phone failed. Website succeeded, but the experience was one of error messages, zero confirmations and uncertainty. With no confirmation of cancelation, I half expect to get billed next month. btw, They offer no discount on tolls yet charge a monthly fee for membership. That's backwards.

This company is a complete scam. Every single operation you try to do on their website results in a "Não foi possível efetuar o seu pedido."

I have tried to add my payment methods more than 20 times, I tried 4 different cards, an error message every single time. I eventually gave up and now I just stop at the toll and pay manually.

However for the tolls that have no booth, they make it impossible to pay. Every time I try I get a "Não foi possível efetuar o seu pedido." Every few months I get a huge fine on finanças from them saying I am not paying the tolls, I AM TRYING BUT YOUR WEBSITE DOES NOT WORK.

When I go to my profile I am met with a message "Dívidas existentes". The instructions say: "Ir para a Minha Via Verde", when i click that, I again get a "Não foi possível efetuar o seu pedido."

I reached out to support and then just said you must pay the fines through finanças. This is an absolute disgrace, the system is set up to perpetually fine you and steal your money.

Via Verde claimed that they could not charge my credit card. This card was associated without any issues with other services, like Bolt. I contacted the bank and they said that there was no charge attempt from Via Verde.
It is unacceptable how my case was handled:
- template answers coming very late, repetitive, without any useful information for my case
- nobody with technical expertise involved
- never received an answer to my questions about what error is received when trying to charge my credit card -> the bank said that there were no charge attempts from Via Verde, Via Verde never gave any proof of charge attempt / failure
- logging now in the account there is no data displayed, everything shows zero movements / zero amounts due, it is extremely confusing, but clearly the yellow light is on when we pass with the car through the electronic payment gate
I opened several tickets, last one nº8030428787

If you pass through a toll gate and try to pay via the website the payments always fail. When reporting these problems the email is not replied to. Two months later a penalty payment demand is sent and the payment link for this works first time.

ViaVerde claimed and applied charges to my Spanish Motorway Toll device. Since 15th January, the date of my first email to them, I've been banging my head against the wall asking them to investigate. I have never been to Portugal so it's impossible to have used a toll road there. ViaVerde refuse to release the data that "proves" myself, my device or my vehicle were ever in Portugal. They are thieves.

I got a parking ticket despite having paid for the parking and being in the correct zone. Their customer service took three weeks to reply and then gave me a basic reply that didn’t solve my problem telling me that I choose the incorrect zone, even though I verified that the zone was correct with the police officer. There’s no way I can reply to the message and now I need to open a new request which probably again will take three weeks. Absolute insult!!! Horrible company

Pushes subscriptions for physical devices with no service attached.

Prevents you from replacing batteries on devices so you must purchase (read subscribe) a new one when batteries fail.

Raises prices, announces it as "pricing update", hides the new prices, and sends a link to the homepage instead of to the new prices.

No one talks about this, but the new identifiers of Via Verde are not only linked to the car plate; so if you have a problem with the linked vehicle, they don’t care and charge you twice or as many identifiers you have on you. This is so unfair. This company has proven to be unworthy of trust.