VIBAe Reviews 320

Terrible returns process. I tried to use the returns portal to generate a free return label and just got an email saying it didn't work, but my order now shows as processing the return. So no free return label as promised. Also they are deducting £23 from order value of £203, for 'restocking'. What a cheek! I have never encountered a company clawing that much back for restocking ever before. Not only do I have to wait to even begin the returns process, but apparently it takes at least 2 weeks, for me to then get back way less than spent. I will not be buying Viba again. They claim to be so righteous but it's nonsence. Only automated customer service. BEWARE.

I ordered two pairs so i could get the right size and have been unable to return the unwanted pair meaning i've spent £330 on a pair of boots. The company are totally unresponsive to my emails and the contact form on their website. The 30 day limit has now expired so I would avoid buying from this company if you are in any way unsure of sizing. Terrible customer service. I would not buy again

Bought some shoes, waited and waited for them to send me a dispatch email…nothing. Emailed them and got a lame excuse that they didn’t have stock delivered on time. And when I asked for a delivery date I got o reply. I have emailed 2-3 more times for an answer but just keep getting the automated response.

Not good. No customer service. Bad sizing. Unable to reach anyone to make an exchange. Went ahead a wore the shoes thinking they would stretch and fit better. That’s a big NO. Raised section of shoe insert rubs a blister. Heel section is annoying. Can’t wear them for long periods of time. Now all I have is fancy leather house shoes.

Selected a 42 based on VIBAe recommendations, I’m usually a 42.5/43, perfect fit with no gaps. Have treated the leather as suggested and will now be used for walking the paths of Spain. Fantastic.

Excellent communication. Great product description. Product more than lived up to my High Expectations. Unbelievable comfort

Shoes are comfortable. That is true. But three wears and they look like they are 15 years old. Customer service was no help. Just blamed me. Well I wore to an office with black pants three times with a pair of red leather AS98 shoes on between days and the red shoes are the same bright color. So it’s not me or my pants, it is the leather of these shoes. I won’t buy again. I now have very expensive shoes that are not suitable to be worn to work.

Good shoes but VERY slow delivery. I also bought one as a gift and had to exchange it for a larger size. That took over 3 months!!

Absolutely love these shoes/slippers! I have problems with bunions and wide feet so most shoes are uncomfortably narrow. My sister first got a pair last year and I have waited till now. Very very comfortable, if you are a fan of Birkenstocks then you will love them. I have to say I actually am finding them more comfy than my Birkenstocks.
Lovely nicely made slippers/shoes.
Also ordering direct from Finland to UK outer island (Shetland) only took 8 days!
I will probably buy again in another colour.
Don’t agree with some of the bad reviews on here. These are handmade and made very well.

I made an online order in August 2024, and then forgot about it (that's on me). When I realized it had never arrived I e-mailed customer service and they said they would look into it. Now I have sent a number of follow up emails requesting an update and they have ghosted me. No refund and no shoes... now no response! This is ridiculous! There is no excuse to not respond to e-mails to your customer service about a missing order!

Nice comfortable sandal/ slipper.
Feet getting used to them now.
Very good quality leather and finish

I ordered ROMA Woven Leather Cognac Brown on February 6, and the order said the slippers would be shipped on March 5.
It’s already been 17 days since then, and I’ve sent them a lot of emails but haven’t received a single reply.
The shoes are good, but this is the first time I’ve encountered such terrible customer service.

Beautiful, well made shoes. I did upsize and they fit perfectly. I will definitely buy another pair!

Absolutely splendid shoes! Thank you 💛

It's been two years usinv VIBA and I couldn't resist their new design! I've always loved high boots and it's difficult to find some which are both comfortable and fashionable. Luckily, I can't say that anymore! :)

Super comfy, The online sizing chart allowed me to get the perfect fit. These are the best shoes I've ever owned. I can't wait to get my second pair.

I’ve had my leather Roma tan for about five days and I am blown away by their comfort and quality. I’ve spent a lot of money on slides around the house. These are by far to date my favorite. I DJ and stand for hours on end making mixes and practicing etc and they’re very fun to wear around my studio / house etc.

I will note that they are true to size but after just a few hours of use, you’ll find them start to loosen up just a little bit, so if you like your slides to be very fit and tight feeling then I would go down half a size but not if you wear em with socks which I do not .

I love the cushion. It’s very comfortable provides enough stability Coupled with just enough comfort.

I do wish I got the darker color but maybe I will just for going outside with them , I got the lighter color that is similar to the color of UGGs because my wife wears those but now she wears my Vibas and is ordering her own set in Cognac because well I wear an 11 and she a 6 lol.

The customer service department answered one of my questions within an hour. I was very impressed and it was late at night. This company gets a five star from me for all around experience and also 5 stars then their product is also five star, the quality is unmatched the comfort is unmatched, I don’t think there’s much I can change to make it better.

PS : VIBA make a pair for winter with some wool lining or such :)

- MoMo from San Francisco - I’m not paid nor did I get a discount nor did VIBA bribe me for a review . This one’s real for real . 3-19-2025

I had never heard of this company, and thanks to Facebook they showed up in my feeds.
I am very difficult when it comes to shoes, but I decided to give them a try.
Their boots are fantastic !!!! I cannot stop wearing them. They have completely replaced all my trainers and fancy sneakers and I am planning to buy a second pair.

Super Shoes.
The style and the leder perfect.

Excellent craftsmanship, materials, prompt delivery and quality!
My only request would be to add half sizing and add a beautiful Red or Aubergine or both! ( 3rd pair)