Viber Reviews 294

The ID is different than your original one and you can't use for business or to call any call centre , the receiver can't recognize you . The customer care confirms this issue as " For various reasons outside of Viber's control, the phone number might be displayed as 'unknown' or incorrectly.
Unfortunately it is an issue out of our reach"

Viber customer care non existent
I had issue with calls to australia
asked me what issue was then dismissed case after I sent reply
absolute joke
I asked 3 times 4 different idiot technicians
dismiss case saying resolved
joke of an app I've gone to yolla

This is a worldwide scam. It has been set up as a scam. I’m sure the company does nothing to facilitate calls, it is just about taking money for nothing.
After a lengthy sign up process I got on the app, paid for Viber Out credits - money they happily accepted! - to then be told I’m a suspected Spammer immediately after, before I’d made any calls or done anything!
I went through an unblocking process successfully and was told I would be back on within an hour. 24 hours later nothing.
I contact their support team for help. No reply ask now I go back on the app and ive been logged out. Any attempt to use the same number or log back in just fails with no reasoning.
They purposely take money and then block people and remove them before they offer a service. Who knows what else they’ve taken from me now they have my number, email and personal details.

Stay away - this is not a real company.

Worst app ever ..it gives fake ring from caller side but doesn't actually ring at the receiver end. Also incase they get a call after so much try - only can hear heloo...
This is bullshit app. Don't go cheated by getting viber out subscription

I downloaded Viber because Skype no longer works. Paid 15 bucks or whatever and then started making calls. Got a bit of a banking emergency here. In Borneo - but have perfect internet connection. Used skype from here for years. I can tell you that Viber is complete garbage. All of my calls have been dropped (after 30+ min on hold or in the middle of a phone call), which is incredibly frustrating. When the call isn't dropped, it's even worse, because the other end can't hear me/us. Even if they refunded my money to my account, I would say, that honestly, they owe me in the neighborhood of 20 thousand dollars just for the hassle, frustration, wasted time, wasted energy,etc. I didn't know anything could be this bad honestly. They've set the bar lower than human imagination can conceive, and I applaud their catastrophic failure for being so incredibly spectacular. Surely they are #1 in the world for failure, disappointment, and patheticness - if that's a word. It should be, thanks to Viber! Wowzer

i have deposited 40 dollar while i wanted to only upload 10 dollar, its confusing, not clear and they let you upload more and more money as the deposits dont reflect. Then they simply say, 'yeah we found something suspicious' so now i have 40 dollar in this viber account i cannot call to my family, the shitiest of the shitiest company i have ever set my eye on.

Do not use. The company claims to offer calls to various countries. None that I have tried worked so far. Use Yolla instead.

Hello,

Your chatbot informed me that my account has been unblocked. However, when I try to make a call using Viber Out, I still see an option indicating that my account is blocked. I have submitted multiple requests regarding this issue, but I have not received any response from your support team.

I got the app working FINALLY without any constructive help from support. They have no idea how viber out works. I'm not the best with tech, but eventually I got it working. Customer support simply repeated the same message over and over and over and over. In the end I asked 'miriam' if she was a bot and I got no further responses, even when I sent them screenshots showing them how it worked I now have it working on desktop and phone. I'm not sure exactly what I did. One thing I can say, is that when calling on your phone, you need to dial the code to get out of your country so calling from-- so ie, calling from Australia is 0011 then the country code, area code etc. Good luck

I hoped that I can start using Viber instead of Skype. However, after spending 3 days trying to activate the Viber account I still could not resolve the issues. Viver's customer support is useless. I am stuck a Viber bot hell. Viber bot presented me with a captcha, which a solved. The bot informed me that the Captcha test was successfully passed and that my account will be unblocked in one hour. Several hours later the bot informed me that I failed passing the Captcha test. It does not give me an opportunity to retake it. The Viber customer support does not respond.

Thought I'd use Viber as a replacement for Skype. BIG MISTAKE. I do not receive an SMS or call to activate the app account/ Their bot and 4 (YES 4!) support people (Tim/Katriona/Angelica/Gavin) all just trot out reinstall and try again. Have done that ten times and sick of the same nonsense. None of them can tell me why doing it again will give a different result from the last time. Bonkers. I give up.

Took their long distance plan. They don't advise you to set up wi fi calling. So it ends up using you cellular and paying long distance rates though your cell phone provide. Deleted their app

Shit app! Only used by the balkan grandmothers. Whatsapp is much better.

It was good years ago. Now it’s full of stupid advertisements and become useless.

Installed viber app on phone, paid $5 by Visa for viberout, but my account shows no payment.
Their trouble shooting page will not accept my phone number in Cambodia.
I am sorry to see Skype go.

Viber can improve by answering my email and try to solve my problem with activating my account. They only answered "we have sent the activation code to your mobile phone". But nothing had arrived to me. I explained that in the second email but they just ignore me. So I had a very bad experience since they are not interesting in solving my problem so that I can use Viber at all. That gave me a very bad impression.

funny to see 2-star review looking like a praise - cause the majority is only 1-star ))
anyway, their "viber out" VOIP service for cheap calling mobile/land lines is a good one - especially when major competitors like Skype went away.
the problem is their greed and blatant lie, showing wrong prices for their service. they pretend to offer $9.99+1 credits for 450 turkish lira, but you'll get only ~$6.
if that's due to some processing fee or whatever - that must have been explicitly stated (or at least referenced near the payment link) as most of normal services do, right?. no. even after you see you're kinda robbed and get back to the application for double check, you won't find any hints or traces. they're just ready to rob the next one.

Viber for Desktop is almost unusable, that's how badly it is programmed.

What is the hell and awful experience, I should go to read reviews before register!!! but maybe it will save somebody else.

I tried to sign up for the subscription but was never able to actually make an account, it gives me error and support is saying "download the app" despite me saying that I did, it didn't work!! They saying that it doesn't connect to the number, I am happy if not, but it is crap connect to my card and they can now charge me for subscription.

I wrote support many times but they don't do anything. Absolutely useless and horrible app and service, do not go for it. now instead of smoof service i need to go through the bank.

UPDATE: The Viber-out credit I purchased last month has disappeared! I DID NOT deactivate the account!!! SCAMMERS!

What a pain in the a.s.s.!
You have to slalom through obstacles just to register or simply log in. After days of trying, I finally manage, but my Viber-out credit for calls is gone! Nothing ever works!!! D.a.m.n. the day I bought from them!